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What is it with all the Apple apologizing going on here lately?

Do we feel the Apple Empire is crumbling and it's getting us all upset?

The guy simply stated his girlfriend dropped the phone from a height which might not even be sufficient to cause a glass of water to shatter. But the phone did. And he is disappointed.

That's all. He didn't blame Apple or try to get out of paying for a repair.

He's just disappointed. Apple's little video-thingy certainly makes it sound as if this is some super-tough unbreakable glass and craftsmanship.

But in reality even a drop that might not break a fine teacup breaks an iPhone.

He's disappointed. Not blaming anyone. Just disappointed. And frankly, so am I.
 
Didn't Apple at any time stop to think that making a phone out of glass may not be the wisest choice of materials?

Strikes me as an odd choice.
 
Let me correct you. She didn't drop it on purpose. It slipped from a 1 foot drop. There's an issue if the phone can't survive a 1 foot fall. 4 foot fall when standing up is understandable, but 1 foot? Shoddy design and material.

It was also dropped onto tile. Two hard materials impacting will give you a much higher chance to shatter. Glass against glass (or glass against ceramic) is bad juju. If you'd dropped it on linoleum or hard wood it would have been fine. Nothing about shoddy material and everything about the properties of the two materials impacting each other.
 
Didn't Apple at any time stop to think that making a phone out of glass may not be the wisest choice of materials?

Strikes me as an odd choice.

Looks like they did a lot of the testing in foam-lined rooms. Maybe dropping one wasn't as much of an issue in there.
 
Didn't Apple at any time stop to think that making a phone out of glass may not be the wisest choice of materials?

Strikes me as an odd choice.

I think there are quite a few things Apple didn't stop to consider with the iPhone 4, glass and external antenna being the two biggies.

This certainly smells of Steve taking his "form-über-alles" mentality a bit too far (G4 Cube...)

I really hope they can climb out of this tailspin, because now is really the worst possible time to lose momentum with Google breathing down their back.

While certainly an excellent device, iPhone 4 might also be remembered as the device that let Google pull far ahead.

Guess we'll just have to wait and see.
 
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)

Ever notice the dumbest posts on MR always start with "So..."?
 
Let me correct you. She didn't drop it on purpose. It slipped from a 1 foot drop. There's an issue if the phone can't survive a 1 foot fall. 4 foot fall when standing up is understandable, but 1 foot? Shoddy design and material.

Under the correct set of circumstances (inital velocity, angle of impact, phone geometry, and surface hardness) any phone can shatter it's screen from a 1 foot fall. iPhones have survived many an unbelievable fall without problem. This was not her day. And I am NOT an apologist, rather a realist.

In addition, I'd dump her. Poor mothering prospect. Imagine if it had been you future offspring. :p
 
It's 30 times harder, not 30%. That it's harder and stiffer, doesn't mean it's unbreakable. You can expect that glass will break when you drop it on the floor. The onliest thing Apple has done is making it harder and stiffer so it doesn't break as fast as usual.

Glass can even break when you drop it from 10 inch high. When it's falling, it's falling. And when it falls wrong, it breaks.
 
Its a game of trade offs, either they keep the glass the same from the 3gs and it scratches easier, or they make it harder like it is currently and it resists scratches better but shatters easier. I think they did the right thing obviously because it is much easier to scratch a phone accidentally then it is to carelessly drop it.
 
Well she picked it up and it slipped out her hands and made a 1 to 1.5 foot drop on to my tile floor. It must have fell on a corner because the glass shattered. Took it to the Apple Store and we have to go back today because apparently it's not covered under warranty (though they claim the glass is 30% harder than plastic :rolleyes:) and it will cost us $200. The "Genius" told us they'll basically replace the phone since it really can't be fixed. Apple is really starting to piss me off with their advertising and false claims.


Different strokes for different folks. We've placed patients on a low mattress bed in the hospital, which is basically a mattress on the floor and people still manage to fall out of bed and end up with a hemorrhage in their brain. I've had patients who have fallen out of buildings and hit their head, and they walk out of the hospital the next day without any indication of anything wrong with them.

Your story, while interesting, is simply unfortunate. There are others on this forum who say that they've dropped their iPhones at higher heights and the durability of the device held up. Of course, no device will ever be completely indestructible no matter what kind of material it is made of. While Apple claimed that the glass is 30% stronger and made of the same material as helicopter windshields, the fact of the matter is it's still glass...and it's not as thick as helicopter windshields are either. Additionally, if it hit at just the right spot, you have to take into consideration that despite the glass, the phone is covered with a steel band. Steel does not absorb energy very well especially when you introduce another hard surface to it; in your case a tile floor. It will act just like a Newton pendulum.

And just to add-on to what others have said, AppleCare only covers something if it's a problem on Apple's part. If you drop your iPhone and it breaks or decide to take it for a swim, that does not count as a problem Apple caused. Ultimately, you already realize that you are at fault and will be paying the annoying $200 to take care of the issue, but maybe it'll make your girlfriend think twice about how careful she can really be with her devices and consider getting a cover/case this time around.

More food for thought...I once had a patient who came in with frostbitten toes which unfortunately had to be amputated. This was caused by walking in freezing cold shallow water with his new boots on. He bought them and walked through the creek, because the tag said waterproof and he thought he would be alright. Can he really be mad at the shoe manufacturer for this misunderstanding or do you now see why most of these posters who reply to your thread are replying in the manner that they are...because they see you as the guy who was wearing the boots?

Not trying to attack you. Just saying.
 
The guy simply stated his girlfriend dropped the phone from a height which might not even be sufficient to cause a glass of water to shatter. But the phone did. And he is disappointed.



He's disappointed. Not blaming anyone. Just disappointed. And frankly, so am I.
Actually he did a bit more than just express disappointment. In saying he is pissed off with Apples false claims (when they never claimed the phone would survive ANY drop) he is essentially blaming them. He is not saying that they made his GF drop her phone, but he is not saying they are faultless either.
 
Shoddy design and material.

Let me correct YOU. I realize you're probably just another troll, and that I should tell forumspy to ignore this section... but I couldn't resist.

Typically, the harder a substance is, the more brittle it is. Do you understand? In most cases, the more scratch resistant you make it, the more falls will affect it. It's a give and take relationship-- either you don't want scratches or you want better fall protection; in this case they went with scratch protection, because they probably figured most people would have a case. This thing IS made out of glass you know, and glass is notoriously bad for fracturing.

Had they picked a plastic case for drops I have a feeling we'd be seeing this same thread though, instead with "my girlfriend put keys in her pocket with the iP4, and now it's all scratched up."

Nothing is perfect, and nothing ever works (or doesn't work) 100% of the time, hence the conflicting user experiences thus far.
 
http://www.youtube.com/watch?v=K7-OBoDFeDY
Not very scientific but kinda blows your "can't take a small drop" theory to shreds don't you think. It is a phone made of glass after all, you should expect it to break each and every time it's dropped IMHO. I guess you're girl (and you seeing as you're paying the $199) learned an expensive lesson.... don't drop it or put a case/bumper on it.

I think another lesson is some people just aren't responsible enough to own an iPhone 4.
 
Please don't blame your and/or your girlfriends carelessness on Apple.
Apple never once claimed the iPhone to be shatter-proof.

Problem with the new glass is it is neither.
People have been reporting their iphone4 scratching from just placing it on the table, my 3Gs has been caseless since I got it and it looks like the day it was opened. I'm just hoping a company starts producing replacement backs.
 
No. The shatter happened to the front of the phone. I'll have pics later today.



Ahhh....the grammar Nazi is out. It's been corrected now that I had my morning coffee.



Ya, nothing I can do. I'll just pay the $200 for her and life goes on. She's going to need to buy herself a case though. She's on her own for the expense if it happens again. I'm not even sure why I'm paying for the replacement in the first place. lol.



How nice of you, now just make sure she reciprocates in a Good Way :rolleyes:
 
Why is it that everyone who drops their phone claims it was from some extremely short distance. "Only dropped 12 inches and it exploded", ect. Either your GF is a midget or has gorilla arms.
 
Well she picked it up and it slipped out her hands and made a 1 to 1.5 foot drop on to my tile floor. It must have fell on a corner because the glass shattered. Took it to the Apple Store and we have to go back today because apparently it's not covered under warranty (though they claim the glass is 30% harder than plastic :rolleyes:) and it will cost us $200. The "Genius" told us they'll basically replace the phone since it really can't be fixed. Apple is really starting to piss me off with their advertising and false claims.

You’re lucky Apple’s only charging you $200 to replace the phone, especially for your own carelessness. I think you deserve to pay the full $700.
 
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