Thanks! I’ve been checking but nada so far. Chatted with three reps and the last one offered to cancel my order so I could order again and choose to pick up instead. Opted against that. They also asked me to call so I did, and after spending two minutes trying to explain what happened the rep said “I’m really unsure what we are doing today” and hung up on me. Amazing customer service. Apple is just getting better and better everyday. I hope they are actually doing something to help.
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Some Customers Have Experienced Issues Pre-Ordering the iPhone 13 With an Apple Card [Updated]
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I don’t see anything official from Apple. All it takes is a simple e-mail from the company who tells us over and over again that they, “do everything for our customers,” and just want to, “delight our customers.” The fact that they are still blaming others is the problem. Glitches happen and aren’t choices. Blaming others and being silent and secretive in addressing glitches is entirely Apple’s choice.
I had a problem with the payment method my Apple Card, which later started to work. Apple also sent me an email apology.
However I also had a second problem where Citizens One is not approving my pre-approved "loan" for the Apple upgrade program. I will eventually hold Apple accountable, but right now the ball is in Citizens One's court. I don't believe Citizens One is as responsive as Apple is.
I’m glad you got some response from Apple. The issue with Citizens One is likely from Apple’s glitch with processing Apple Cards as payment methods. It likely locked your loan.
Yeah. Citizen's One provided zero information when I spoke to them.
The weird thing was, all five of us in my family got the loan not approved message for our pre-approved purchase that I pay for. But I was the only one to get an Apple Card error, and only later in the day as I kept trying over and over. And I was the only one to get an apology from Apple.
Based on that, I don't think the Citizen's One problem is related to the Apple Card problem. I don't know.
What I do know for sure is that I still don't have my order in!
Some of the “loan not approved” messages were Apple’s server sending a “scripted” reason for your transaction not completing. Lots of people got that message when using their Apple Card, only to have everything proceed when they switched cards.Yeah. Citizen's One provided zero information when I spoke to them.
The weird thing was, all five of us in my family got the loan not approved message for our pre-approved purchase that I pay for. But I was the only one to get an Apple Card error, and only later in the day as I kept trying over and over. And I was the only one to get an apology from Apple.
Based on that, I don't think the Citizen's One problem is related to the Apple Card problem. I don't know.
What I do know for sure is that I still don't have my order in!
I’ve been on the phone with Apple for nearly an hour now and have been told they know nothing about this (even though they acknowledged this on their System Status Page on Friday). This is where Apple’s obsession with secrecy just falls flat - there is no rational reason to be so secretive about a glitch.
It’s great emails are going out to people who gave up because they wanted Apple Card to go through. Not a word to all of us that had to switch payment methods. As far as I’m concerned Apple owes us six bucks. Don’t tell me they don’t know who we are.
Apple got a huge bonus with this glitch and is trying to sweep it under the rug. How many people switched payment methods trying to order? My guess is a pretty significant number times 5-6 a pop.
EDIT: Saw this in another thread I’ll believe it when I get the email….
appleinsider.com
Apple got a huge bonus with this glitch and is trying to sweep it under the rug. How many people switched payment methods trying to order? My guess is a pretty significant number times 5-6 a pop.
EDIT: Saw this in another thread I’ll believe it when I get the email….
iPhone 13 upgraders who couldn't preorder with Apple Card will still get 3% Daily Cash | AppleInsider
Some Apple Card customers eager to get their hands on the latest iPhone 13 were driven to use an alternative form of payment when preorders went live on Friday due to a now resolved iPhone Upgrade Program problem.
For those of you who are still having issues making your iPhone 13 purchase with Apple Card, Use a different card and then call Apple Card Support at 877.255.5923 and let them know as you can still get the 3% Daily Cash for this issue if you inform us about it, otherwise how are we to know that you attempted to Pre Order the iPhone 13. Advise the agent that you speak with that you attempted to Pre Order the iPhone 13 with Apple Card but it did not work. they will take it from there and submit a case for you to have the Daily cash for that purchase applied to your account. Please be specific on the model so they can provide you with the correct amount they will need the model name and storage capacity. such as iPhone 13 Pro Max 1TB if you purchased the Maxed out iPhone. Please be honest as Goldman Sachs Bank USA (the issuer of Apple Card) will reach out to Apple to verify which device was activated on your account. if the activated device doesn't match what you told them they will issue a Daily Cash Adjustment on your account for the difference to recoup the Daily Cash that was applied to your account incorrectly. If you have any questions about this issue feel free to ask and ill do my best to answer those questions for you.
iPhone 13 and iPhone 13 Pro pre-orders started today, and while many customers have successfully placed their pre-orders, some have experienced issues when attempting to complete their purchase with an Apple Card or Apple Pay.
Some customers have turned to Twitter to express their frustration with the pre-ordering process, sharing screenshots of errors that they received, such as "there was a problem with the card details you entered" or "something went wrong." Apple's system status page does not yet reflect any widespread issues with the Apple Card or Apple Pay, but it's clear that quite a few customers have been impacted by the issues this morning.
In the U.S. and the U.K., some affected customers are trying to place their pre-order through the iPhone Upgrade Program, but this is not always the case.
There isn't a clear-cut solution to the issues for now beyond switching to a different payment method, but for Apple Card holders, this could mean missing out on 3% Daily Cash. The pre-ordering issues have also resulted in some customers missing out on securing their preferred iPhone 13 configuration for launch day delivery on September 24, as delivery estimates have already started slipping into October for some models.
Update: Apple has since acknowledged the issues on its system status page, noting that "some Apple Card customers are not able to make iPhone Upgrade Program purchases." Apple said it will update the page when the issue is resolved.
Article Link: Some Customers Have Experienced Issues Pre-Ordering the iPhone 13 With an Apple Card [Updated]
I’m in this boat, but I don’t plan on calling that number and complaining until my phone is in my hot little hands.
Lots of posts as to whose at fault for all the issues, well here's an interesting one to add to the conversation....I had issues, changed the CC was able to order (on the 5th attempt). My order has subsequently shipped (on my ups my choice) but I got this email last night LOL LOL.
Attachments
I see this in my wallet charges too, it’s a quirk/bad coding on the card service end. I’ve called a few times over the year to question the Ups store charges but they do not see it on their end, just an apple charge. Weird & unnerving but the charges match up to my apple purchases.
Mine went from 10/25 to 9/24 today
**FINAL DELIGHTED CUSTOMER RESOLUTION**
Friday afternoon, 09/17/2021, on a day that will live in infamy for those of us caught in the Apple Card/iPhone Upgrade Program rabbit hole, I reached out and talked to Oscar in Apple Sales Support. Oscar assured me he would have a manager call me back. He said it could take a few days. Within just an hour or so, I received a call from Kent, a customer service supervisor, who did several things to reinforce in me Apple's commitment to its customers. Without getting into all the details, I walked away from our interaction absolutely gob-smacked at how awesome Apple really is as a company. Kent made no promises, but he did tell me that Apple was capturing a list of all the customers impacted by our scenario. He further committed that Apple would attempt to do whatever it could to improve our ship dates. Less than 24 hours later, my ship date went from late October to this coming Friday, 09/24/2021. I want to thank Oscar and Kent for going above and beyond to help me as a customer. I am not a paid Apple spokesperson, just a regular consumer like most of us here. I just want to spread a little good news amongst the heaping steaming pile of rightfully deserved critiques that this whole fiasco has inspired. Folks mess up sometimes, and then folks do what they can do to try to make things right. Apple is one such company that lives by that motto. I hope everyone impacted by this scenario ends up getting their new iPhones sooner rather than later.
Lucky you! I called and talked to a lady named Jasmine and tried to explain to her what happened for about 2 minutes, then she said “I don’t know what you’re trying to do today” and hung up on me. I filed a formal complaint.
My delivery date was adjusted to 9/24 shortly after that too though.
I know customer service is a hard job (I was in the service industry for many years like many of us) but there are plenty of people without jobs now that would love to take hers if she doesn’t like it.
Just spoke to someone at apple a few minutes ago. The support representative acknowledged the launch was completely botched and said a lot of people had our same issue. I was pretty shocked to hear them admit there was a problem. She also informed me there is an internal team reviewing cases and adjusting delivery times. I still have a 10/6-10/11 delivery date but she said they most likely just haven't gotten to me yet. Hopefully we all get updates soon!
Well, after waiting 1-3 business days for Citizens One to call me back like they said, I called them back today to ask when I can upgrade my family's iPhones like I do every year.
They said they haven't fixed my loan denied issue yet and they'd call me back but they don't know when. Completely ridiculous.
Tomorrow I'll probably complain to Apple, but I've learned not to call Verizon or Apple outside of core business hours because the night people aren't as helpful.
They said they haven't fixed my loan denied issue yet and they'd call me back but they don't know when. Completely ridiculous.
Tomorrow I'll probably complain to Apple, but I've learned not to call Verizon or Apple outside of core business hours because the night people aren't as helpful.
I'm one of the unlucky ones whose Apple Card was declined during pre-order. I generated a new card from my Wallet, still declined, so I decided to use a different card (I'm sure y'all know how frustrating it was in that short window of pre-order trying to muck around finding a different card and typing in every little information all over again).
Now, my pre-order went through, received shipping notification today for tomorrow's delivery.
HOWEVER, the saga didn't end there. The automated payment with my iPhone 12 loan with Citizens One just got declined ("Card replaced"). And I was like.. of course. I then logged in to Citizens One and updated the payment method using the new Apple Card numbers. I called them asking if there's any way to check if this will go through this time, I was told no way for them to force/manual pay the loan. It has to wait for the next scheduled attempt.
It doesn't stop there! I just received another notification on my iPhone 13 loan with Citizens One, also got declined ("Incorrect Card Information"). I called Apple Card, they suggested me trying to generate another new card number and see if it goes through. Maybe I should just give up the 3% reward and use a different card for my loan as well.. *sigh*
Now, my pre-order went through, received shipping notification today for tomorrow's delivery.
HOWEVER, the saga didn't end there. The automated payment with my iPhone 12 loan with Citizens One just got declined ("Card replaced"). And I was like.. of course. I then logged in to Citizens One and updated the payment method using the new Apple Card numbers. I called them asking if there's any way to check if this will go through this time, I was told no way for them to force/manual pay the loan. It has to wait for the next scheduled attempt.
It doesn't stop there! I just received another notification on my iPhone 13 loan with Citizens One, also got declined ("Incorrect Card Information"). I called Apple Card, they suggested me trying to generate another new card number and see if it goes through. Maybe I should just give up the 3% reward and use a different card for my loan as well.. *sigh*
So here's my journey:
Here's to hoping UPS now does their part.
- Applied for two iPhone pre-approvals on 9/15
- Logged in at 5am PDT on 9/18 to place IUP orders with Apple Cards
- Received errors when trying to place orders for 2+ hours while watching shipping times slip. Don't have another credit card to try.
- Gave up and said not this year, not worth the hassle and pain. Cancelled both pre-approvals.
- Was falling asleep later on 9/18 and was disappointed that as a household of multiple apple cards and IUP plans, we seemed to get shafted a little. Sent Tim Cook an email with 2 short paragraphs expressing the frustration of pre-order day. Came to terms over the weekend that no new iPhone was okay
- Monday, 9/20, got a call from someone on Tim's team who said they were asked to reach out and resolve the matter. They helped me place two iPhone orders and then provide the order numbers. Said they would see what they could do internally.
- Got UPS notifications a few minutes ago that two iPhones will be shipping from Louisville, KY and arriving tomorrow, 9/24.
Here's to hoping UPS now does their part.
That's fantastic!
I'd like to get to some kind of customer care at Apple that can help me, but short of emailing Tim.
I may email Tim some day but I want to save that one.
Thanks for your post, maybe I'll keep trying. I too am about ready to give up.