Yeah, I would certainly agree that Apple needs to work on their software stability. What can we do, eh. Apple is suffering from the same ills that afflict nearly all big corporations.
About the iPad thing, like I said, Tim would have a fearsome time in the Mail app on the iPad without using rules. iPad does not and has never supported custom Mail rules, unfortunately, which he would absolutely need to categorize and weed through the thousands of e-mails he must get from departments and customers all over the world. I don't think he'd waste his time using Mail very much on an iPad for that. (Apple might have a server-side solution that automatically marks and delivers e-mails for this purpose, but it seems more likely to me that they actually use Mail rules and perhaps an AppleScript solution.)
We do see him using both an iPad and an iMac in this YouTube video (see the 2:05 mark):