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Some New iPhone X Owners Facing Activation Issues [Updated]
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Actually, I am a QC engineer for one of the largest online gaming companies so I am pretty familiar with stress testing and elasticity of systems. It's on both Apple and the carriers.
Incorrect. It's on AT&T to have capable servers, should AT&T decide to handle a load of a few million simultaneous activations. I can understand why AT&T might not want to invest for that unusual peak capability.
Ultimately it's an AT&T business decision.
Based on what data? All? Really? Are we going full drama on no valid data? Jeez.
I wish the only problem I had was activation of the iPhone X. I was able to activate on AT&T and then the phone started going crazy -- jumping from screen to screen, dialing my emergency contact number and then 911. Apple Support had me to do a restore and I was finally able to get back to the "Hello" screen, but the screen wasn't responding at all to my fingers. They determined I had some sort of hardware failure. I've been on the phone with them all day and still can't even get my old phone reactivated as the SIM needs to be replaced because AT&T deactivated it. This has been the worst experience I've ever had with Apple. They said they'd expedite a replacement, but who knows when I'll get it and in the meantime I have no working phone. You'd think they'd offer some sort of compensation for all the trouble, but nothing. Off to AT&T Store in a few minutes to see if they can get my old phone back up and running while I wait forever for a replacement.
It could be just that the network is overwhelmed with so many activations at the same time.
There's nothing new under the sun.
I got my first iPhone on release day 2007. It took over 24 hours to activate it and a further week to get my number assigned correctly.
Keep in mind: during that 24 hours, the phone was basically a pretty brick. Could make emergency calls, but not use ANY of the features of the phone, cellular or no.
It's good handset designers have dragged carriers kicking and screaming into the 21st Century. But boy.
I got my first iPhone on release day 2007. It took over 24 hours to activate it and a further week to get my number assigned correctly.
Keep in mind: during that 24 hours, the phone was basically a pretty brick. Could make emergency calls, but not use ANY of the features of the phone, cellular or no.
It's good handset designers have dragged carriers kicking and screaming into the 21st Century. But boy.
I had to try about 20 times to connect to the iTunes server.
Also had to swap my t-mobile SIM card back to my old one, as the new one couldn't connect. No errors or messages, just all data, sms, and voice calls didn't work. even though it showed it connected to LTE
Also had to swap my t-mobile SIM card back to my old one, as the new one couldn't connect. No errors or messages, just all data, sms, and voice calls didn't work. even though it showed it connected to LTE
Right, but if you're apple, wouldn't you stress test the server to 5x the number of units a carrier was getting to ensure seamless activation or ensure that the carrier provides evidence that they did the testing? They're partners with all their carriers - partners means jointly successful or fail together.
What I am being told is that device being activated right now are over running the activation servers. That is why we are getting the message that it cannot activate. I know you want the phone up and running, for right now, we are going to have to wait.
Tried that - also turned off "find my iPhone" as someone in post suggested. trying over wifi, cellular, nada. AT&T says they'll call me back in an hour - had to show them this page.... No cell on either phone. Will keep "Trying Again"
Sure, in a perfect world where cost is not a factor.
Apple is somewhat of a partner. And, no doubt Apple gave AT&T a heads-up on what to expect. But... Ultimately, AT&T decides whether to invest for that once-a-year peak activation capacity. Or not.
