Some Users Report Adobe Premiere Pro Issue Causing Blown Out MacBook Pro Speakers

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Feb 6, 2019.

  1. MacRumors macrumors bot

    MacRumors

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    #1
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    There appears to be an issue with recent versions of Adobe Premiere Pro that can result in blown out MacBook Pro speakers.

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    MacRumors reader Alvin Shen alerted us to multiple users on the Adobe support forums who report that Premiere Pro suddenly caused loud, distorted audio to play through their MacBook Pro speakers, resulting in permanent damage. In many cases, the issue arose when users were editing the audio settings of video clips.

    "I was using the Adobe Premiere 2019 Audio suite for background sound and while tweaking the settings it made a loud distorted noise that hurt even my ears," wrote one user. "After that my speakers are unusable."

    The discussion topic was posted in November, and there are replies from affected users through January, suggesting that the apparent bug is present in both versions 12.0.1 and 12.0.2 of Premiere Pro CC for Mac. It's unclear when the issue began, how many users are affected, or what the exact cause is.

    It appears Adobe advised at least one customer to try disabling the MacBook Pro's microphone in Premiere Pro by selecting No Input under Preferences > Audio Hardware > Default Input, but the issue persists for some users.

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    Our tipster Shen took his MacBook Pro to the Genius Bar at an Apple Store in Canada and was provided with an over $600 repair quote for his 2018 15-inch MacBook Pro. The price is so high because Apple replaces the entire top case assembly containing the speakers, keyboard, trackpad, and battery.

    It's unclear if Adobe, Apple, or both companies are at fault. We've reached out to both Adobe and Apple for comment.

    Article Link: Some Users Report Adobe Premiere Pro Issue Causing Blown Out MacBook Pro Speakers
     
  2. Rafterman macrumors 68020

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    #2
    "The price is so high because Apple replaces the entire top case assembly containing the speakers, keyboard, trackpad, and battery."

    So...poor design? That is literally offensive that it would cost that much to fix any laptop's speakers.
     
  3. crawfish963 macrumors 6502a

    crawfish963

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    #3
    This should be interesting. Who foots the bill? Apple? Adobe?
     
  4. KPandian1 macrumors 65816

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    #4
    A 2018 MacBook Pro - won't the repair come under Apple Warranty? Or the AC+?
     
  5. Kelly the Dude macrumors member

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    #5
    I’d wait until the keyboard also inevitably goes out then get a repair
     
  6. hybrid_x macrumors regular

    hybrid_x

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    #6
    Adobe's software quality is absolutely terrible these days. They seem to be using their new subscription model as permission to push out half-baked and buggy software updates, because they can more readily "fix" them later.

    Adobe Illustrator CC has well-documented issues with GPU previews on machines with Intel integrated graphics. I personally contacted Adobe about this, and they blamed Apple, but I have seen exactly the same rendering issues on Windows laptops running Intel video chipsets.

    Get it right, Adobe. We're professionals, not hobbyists.
     
  7. SBlue1 macrumors 65816

    SBlue1

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    #7
    Hope the sofware was paid if you wanna claim the repair cost. :)
     
  8. bobob macrumors 68030

    bobob

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    #8
    This being MacRumors, of course Apple is at fault.
     
  9. Kaelan the Tired macrumors newbie

    Kaelan the Tired

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    #9
    This sounds like it's primarily Apple's problem. Maybe Adobe could release a fix that would avoid triggering the issue, but the issue shouldn't exist to trigger in the first place. No software on a computer should have the ability to physically destroy the speakers, by accident or on purpose. If this is happening under the right circumstances with Adobe Premiere Pro, it can probably happen with other software that triggers the same conditions.
     
  10. mi7chy macrumors 603

    mi7chy

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    #10
    What's the deal with quality on Apple speakers? My iPad speaker is blown out. I've never had an issue on non-Apple products and they're usually user serviceable in comparison.
     
  11. itsmilo macrumors 68020

    itsmilo

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    #11
    The price is so high because Apple replaces the entire top case assembly containing the speakers, keyboard, trackpad, and battery.

    How environmental of them
     
  12. BootsWalking macrumors 6502a

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  13. SHEESH macrumors newbie

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    #13
    I just replied to their customer survey saying the same thing. I can't wait for companies like Procreate and Lumafusion to put them out of business.
     
  14. MacFather macrumors 6502a

    MacFather

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    #14
    Remember when Apple was producing reliable laptops?

    nuovi_macbook_vecchi.jpg
     
  15. LogicalApex macrumors 6502

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    #15
    Yeah, this is my confusion here. Why would the user be asked to pay for a new top case for a machine that is still under warranty...??
     
  16. alchemistmuffin macrumors 6502

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    #16
    THIS IS WHY YOU NEED TO GET APPLECARE NO MATTER WHAT.

    You can avoid the $600 bill altogether by using AppleCare. Speaker damaged and still in warranty under AppleCare? No charge.

    Also use Final Cut Pro. It’s better anyway.

    (Drinks more Apple Kool-Aid)
     
  17. cmaier macrumors G5

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    #17
    Seems like it's apple's fault. Nothing you do in software should be able to destroy the hardware.
     
  18. Baymowe335 macrumors 68040

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    #18
    Everyone is a comedian here.
     
  19. BootsWalking macrumors 6502a

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    #19
    Comedians find laughter in tragedy, which is why there are so many Apple jokes.
     
  20. LogicalApex macrumors 6502

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    #20
    That's the part this article doesn't do a good job explaining. AppleCare should only matter in year 2 or 3 and the 1 year base warranty covers it before then. There are zero 2018 MBPs that are out of the initial 1 year warranty phase as they haven't been available for purchase for over a year yet...
     
  21. 69Mustang macrumors 603

    69Mustang

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    #21
    That's a lot of assumptions. Unsupported assumptions. We don't know enough to assess blame anywhere. Can other software trigger the conditions? I don't know. Neither do you. So that probably can happen is a bit premature dontcha think? We do that Adobe has been known to trigger it. Apple and Adobe need to work backward from there to see where fault lies, who's responsible, and ultimately what's the remedy.

    If you want to crawl in Apple's colon, crawl in it about that topcase design.
     
  22. Baymowe335 macrumors 68040

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    #22
    Yeah, $20B in profit in 90 days was quite tragic.
     
  23. Siannath macrumors member

    Siannath

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    #23
    This is a new low for Apple. Speakers that destroys themselves and then a 600$ quote for a repair. Bad design and bad customer support, simply put. I hope Apple changes.
     
  24. sracer macrumors 604

    sracer

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    #24
    Of course... because it doesn't make sense that an app should be able to cause hardware damage.
     
  25. oct.vry.own macrumors newbie

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    Feb 6, 2019
    #25
    I'm a full-time editor and use Premiere daily. This issue has presented itself with my 2016 MacBook Pro. I generally use headphones but recently needed to edit using the speakers and afterward was left with a damaged speaker (the right speaker specifically). It's out of warranty and I haven't taken it in to an Apple store but it's interesting to know that others are experiencing similar issues. If it's widespread, hopefully it generates a quality program. Fingers crossed.
     

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