Some Users Report Adobe Premiere Pro Issue Causing Blown Out MacBook Pro Speakers

[MacRumors]

There appears to be an issue with recent versions of Adobe Premiere Pro that can result in blown out MacBook Pro speakers.

MacRumors reader Alvin Shen alerted us to multiple users on the Adobe support forums who report that Premiere Pro suddenly caused loud, distorted audio to play through their MacBook Pro speakers, resulting in permanent damage. In many cases, the issue arose when users were editing the audio settings of video clips.

"I was using the Adobe Premiere 2019 Audio suite for background sound and while tweaking the settings it made a loud distorted noise that hurt even my ears," wrote one user. "After that my speakers are unusable."

The discussion topic was posted in November, and there are replies from affected users through January, suggesting that the apparent bug is present in both versions 12.0.1 and 12.0.2 of Premiere Pro CC for Mac. It's unclear when the issue began, how many users are affected, or what the exact cause is.

It appears Adobe advised at least one customer to try disabling the MacBook Pro's microphone in Premiere Pro by selecting No Input under Preferences > Audio Hardware > Default Input, but the issue persists for some users.

Our tipster Shen took his MacBook Pro to the Genius Bar at an Apple Store in Canada and was provided with an over $600 repair quote for his 2018 15-inch MacBook Pro. The price is so high because Apple replaces the entire top case assembly containing the speakers, keyboard, trackpad, and battery.

It's unclear if Adobe, Apple, or both companies are at fault. We've reached out to both Adobe and Apple for comment.

Article Link: Some Users Report Adobe Premiere Pro Issue Causing Blown Out MacBook Pro Speakers

 

[Rafterman]

"The price is so high because Apple replaces the entire top case assembly containing the speakers, keyboard, trackpad, and battery."

So...poor design? That is literally offensive that it would cost that much to fix any laptop's speakers.

 

[crawfish963]

This should be interesting. Who foots the bill? Apple? Adobe?

 

[KPandian1]

A 2018 MacBook Pro - won't the repair come under Apple Warranty? Or the AC+?

 

[Kelly the Dude]

I’d wait until the keyboard also inevitably goes out then get a repair

 

[hybrid_x]

Adobe's software quality is absolutely terrible these days. They seem to be using their new subscription model as permission to push out half-baked and buggy software updates, because they can more readily "fix" them later.

Adobe Illustrator CC has well-documented issues with GPU previews on machines with Intel integrated graphics. I personally contacted Adobe about this, and they blamed Apple, but I have seen exactly the same rendering issues on Windows laptops running Intel video chipsets.

Get it right, Adobe. We're professionals, not hobbyists.

 

[SBlue1]

Hope the sofware was paid if you wanna claim the repair cost.

 

[bobob]

It's unclear if Adobe, Apple, or both companies are at fault.

This being MacRumors, of course Apple is at fault.

 

[Kaelan the Tired]

This sounds like it's primarily Apple's problem. Maybe Adobe could release a fix that would avoid triggering the issue, but the issue shouldn't exist to trigger in the first place. No software on a computer should have the ability to physically destroy the speakers, by accident or on purpose. If this is happening under the right circumstances with Adobe Premiere Pro, it can probably happen with other software that triggers the same conditions.

 

[mi7chy]

What's the deal with quality on Apple speakers? My iPad speaker is blown out. I've never had an issue on non-Apple products and they're usually user serviceable in comparison.

 

[itsmilo]

The price is so high because Apple replaces the entire top case assembly containing the speakers, keyboard, trackpad, and battery.

How environmental of them

 

[BootsWalking]

Apple to Users: You're playing it wrong.

 

[SHEESH]

Adobe's software quality is absolutely terrible these days. They seem to be using their new subscription model as permission to push out half-baked and buggy software updates, because they can more readily "fix" them later.

Adobe Illustrator CC has well-documented issues with GPU previews on machines with Intel integrated graphics. I personally contacted Adobe about this, and they blamed Apple, but I have seen exactly the same rendering issues on Windows laptops running Intel video chipsets.

Get it right, Adobe. We're professionals, not hobbyists.

I just replied to their customer survey saying the same thing. I can't wait for companies like Procreate and Lumafusion to put them out of business.

 

[MacFather]

Deleted.

 

[LogicalApex]

A 2018 MacBook Pro - won't the repair come under Apple Warranty? Or the AC+?

Yeah, this is my confusion here. Why would the user be asked to pay for a new top case for a machine that is still under warranty...??

 

[alchemistmuffin]

THIS IS WHY YOU NEED TO GET APPLECARE NO MATTER WHAT.

You can avoid the $600 bill altogether by using AppleCare. Speaker damaged and still in warranty under AppleCare? No charge.

Also use Final Cut Pro. It’s better anyway.

(Drinks more Apple Kool-Aid)

 

[cmaier]

Seems like it's apple's fault. Nothing you do in software should be able to destroy the hardware.

 

[Baymowe335]

Apple to Users: You're playing it wrong.

Everyone is a comedian here.

 

[BootsWalking]

Everyone is a comedian here.

Comedians find laughter in tragedy, which is why there are so many Apple jokes.

 

[LogicalApex]

THIS IS WHY YOU NEED TO GET APPLECARE NO MATTER WHAT.

You can avoid the $600 bill altogether by using AppleCare. Speaker damaged and still in warranty under AppleCare? No charge.

Also use Final Cut Pro. It’s better anyway.

(Drinks more Apple Kool-Aid)

That's the part this article doesn't do a good job explaining. AppleCare should only matter in year 2 or 3 and the 1 year base warranty covers it before then. There are zero 2018 MBPs that are out of the initial 1 year warranty phase as they haven't been available for purchase for over a year yet...

 

[69Mustang]

This sounds like it's primarily Apple's problem. Maybe Adobe could release a fix that would avoid triggering the issue, but the issue shouldn't exist to trigger in the first place. No software on a computer should have the ability to physically destroy the speakers, by accident or on purpose. If this is happening under the right circumstances with Adobe Premiere Pro, it can probably happen with other software that triggers the same conditions.

That's a lot of assumptions. Unsupported assumptions. We don't know enough to assess blame anywhere. Can other software trigger the conditions? I don't know. Neither do you. So that probably can happen is a bit premature dontcha think? We do that Adobe has been known to trigger it. Apple and Adobe need to work backward from there to see where fault lies, who's responsible, and ultimately what's the remedy.

If you want to crawl in Apple's colon, crawl in it about that topcase design.

 

[Baymowe335]

Comedians find laughter in tragedy, which is why there are so many Apple jokes.

Yeah, $20B in profit in 90 days was quite tragic.

 

[Siannath]

This is a new low for Apple. Speakers that destroys themselves and then a 600$ quote for a repair. Bad design and bad customer support, simply put. I hope Apple changes.

 

[sracer]

This being MacRumors, of course Apple is at fault.

Of course... because it doesn't make sense that an app should be able to cause hardware damage.

 

[oct.vry.own]

There appears to be an issue with recent versions of Adobe Premiere Pro that can result in blown out MacBook Pro speakers.

MacRumors reader Alvin Shen alerted us to multiple users on the Adobe support forums who report that Premiere Pro suddenly caused loud, distorted audio to play through their MacBook Pro speakers, resulting in permanent damage. In many cases, the issue arose when users were editing the audio settings of video clips.

"I was using the Adobe Premiere 2019 Audio suite for background sound and while tweaking the settings it made a loud distorted noise that hurt even my ears," wrote one user. "After that my speakers are unusable."

The discussion topic was posted in November, and there are replies from affected users through January, suggesting that the apparent bug is present in both versions 12.0.1 and 12.0.2 of Premiere Pro CC for Mac. It's unclear when the issue began, how many users are affected, or what the exact cause is.

It appears Adobe advised at least one customer to try disabling the MacBook Pro's microphone in Premiere Pro by selecting No Input under Preferences > Audio Hardware > Default Input, but the issue persists for some users.

Our tipster Shen took his MacBook Pro to the Genius Bar at an Apple Store in Canada and was provided with an over $600 repair quote for his 2018 15-inch MacBook Pro. The price is so high because Apple replaces the entire top case assembly containing the speakers, keyboard, trackpad, and battery.

It's unclear if Adobe, Apple, or both companies are at fault. We've reached out to both Adobe and Apple for comment.

Article Link: Some Users Report Adobe Premiere Pro Issue Causing Blown Out MacBook Pro Speakers

I'm a full-time editor and use Premiere daily. This issue has presented itself with my 2016 MacBook Pro. I generally use headphones but recently needed to edit using the speakers and afterward was left with a damaged speaker (the right speaker specifically). It's out of warranty and I haven't taken it in to an Apple store but it's interesting to know that others are experiencing similar issues. If it's widespread, hopefully it generates a quality program. Fingers crossed.