Yaas, we all know how wonderfully great Apple's profits are - you keep letting us know in every one of your second posts. That is not what we are talking about here, are we?
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Some Users Report Adobe Premiere Pro Issue Causing Blown Out MacBook Pro Speakers
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Yaas, we all know how wonderfully great Apple's profits are - you keep letting us know in every one of your second posts. That is not what we are talking about here, are we?
Warranty covers situations where the damage is caused by Apple shipping a product with (probably hidden) defects. If it is Adobe's software causing the problem then this gets tricky.
We aren't talking about "playing it wrong" either. That was a comment made by your leader anyway.
Seems like it's a defect if the amps don't correctly prevent blown speakers
Apple is not the participant experiencing the tragedy.
Why not go into Apple and declare that the speakers are blown, causes unknown? Will the Genius clowns know why?
If it is Adobe's problem then what is the use of replacing spares for the MacBook Pro by paying $600 still not fixing the problem (either Adobe or Apple)? It can happen again if you use it under similar circumstances.
If few seconds strange soundtracks could spoil the speaker system(leading to the replacement of many other unrelated parts due to manufacturers design choice), the software cannot be the only culprit.
If few seconds strange soundtracks could spoil the speaker system(leading to the replacement of many other unrelated parts due to manufacturers design choice), the software cannot be the only culprit.
2007, 2008, 2009, 2010, 2011, 2012, 2013 MacBook Pro's all had GPU issues. 2016 and 2017 had Keyboard issues. 2018 has a speaker issue, and with the i9, an overheating issue.
Where are you getting reliable from?
So far only the 2014 and 2015 Models have proved to be reliable.
That being said, MacBook Pro is still the way to go as far as laptops go.
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Sure, the warranty only covers "manufacturing defects", but I'm not aware of any manufacturer that would push back on the consumer in this case. What would be normal is Apple would replace the hardware under warranty and work with Adobe behind the scenes to get the issue resolved (including reimbursement if that is something Apple wants since Adobe and Apple have a close working relationship).
Especially not an OEM like Apple who is supposed to have great customer service.
The question was not will Apple they fix it. It is a question was who is responsible. And if needed pay.
Yeah, that is my point. Don't tell the Genius why the speakers are blown, just that they are, the computer is less than a year old - just say "Fix this!"
After this step, see what Apple does to shift the blame.
Reminds me of the 90's and 00's when Microsoft will tell you to contact the computer maker and the PC maker will tell you to contact MS. The basic point of Apple is/was - we don't have this problem.
If one is using the speakers to play a sound that is not natural, they are attempting to use the product for a purpose for which it was not designed or intended. "Playing it wrong" is how Apple can avoid covering this even for machines within warranty.
Totally right. It's been horrible and their support is probably worst of any software company. Their "fixes" for me have always been "Oh yeah we know about that problem, just downgrade to a version that doesn't have the problem. We'll fix eventually." Yeah, I'm having to run two versions behind as their fix. So yeah I can totally see this being an Adobe issue.
Agree completely. And their deployment system is buggy and intrusive. To me this is yet another reason to stay away from Adobe. They’re not the only game in town.
Hope the sofware was paid if you wanna claim the repair cost.
What happen if it was a free trial lol
Let's make one thing clear here: the recent versions of Premiere Pro have been extremely buggy. I'm saying this as a person working in IT and who's seen issues with Premiere in the recent year on both Macs and PCs. Premiere Pro 2019 has caused numerous machines in my environment to restart, freeze, and has also caused numerous rendering bugs.
Adobe has got to get their act together, because at this point it's actually costing people money and Adobe its reputation (which wasn't quite stellar prior).
Adobe has got to get their act together, because at this point it's actually costing people money and Adobe its reputation (which wasn't quite stellar prior).
My right speaker of my 2017 MacBook Pro that cost around $3k blew or is not working. I’m 2 months out of my 1year warranty and I cannot believe this happened. I went to the apple store originally they told me it would cost $800 then $400 and then they would do me a favor and cut the labor cost by $100....they wouldn’t budge and take care of the speaker...so what’s the point in investing in a $3k laptop from apple that has a blown speaker after only 1 year of use. This is ludicrous!
What can I do? What should I do?
What can I do? What should I do?
I
There appears to be an issue with recent versions of Adobe Premiere Pro that can result in blown out MacBook Pro speakers.
MacRumors reader Alvin Shen alerted us to multiple users on the Adobe support forums who report that Premiere Pro suddenly caused loud, distorted audio to play through their MacBook Pro speakers, resulting in permanent damage. In many cases, the issue arose when users were editing the audio settings of video clips.
"I was using the Adobe Premiere 2019 Audio suite for background sound and while tweaking the settings it made a loud distorted noise that hurt even my ears," wrote one user. "After that my speakers are unusable."
The discussion topic was posted in November, and there are replies from affected users through January, suggesting that the apparent bug is present in both versions 12.0.1 and 12.0.2 of Premiere Pro CC for Mac. It's unclear when the issue began, how many users are affected, or what the exact cause is.
It appears Adobe advised at least one customer to try disabling the MacBook Pro's microphone in Premiere Pro by selecting No Input under Preferences > Audio Hardware > Default Input, but the issue persists for some users.
Our tipster Shen took his MacBook Pro to the Genius Bar at an Apple Store in Canada and was provided with an over $600 repair quote for his 2018 15-inch MacBook Pro. The price is so high because Apple replaces the entire top case assembly containing the speakers, keyboard, trackpad, and battery.
It's unclear if Adobe, Apple, or both companies are at fault. We've reached out to both Adobe and Apple for comment.
Article Link: Some Users Report Adobe Premiere Pro Issue Causing Blown Out MacBook Pro Speakers
