Some Users With Older Copies of iLife and iWork Having Difficulties Upgrading to New Versions [Updated]

Discussion in 'Mac Blog Discussion' started by MacRumors, Oct 22, 2013.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Some users with legacy versions of iLife and iWork that were not purchased through the Mac App Store are having difficulties upgrading to the new versions released earlier today, according to Macworld.

    Users who own iWork '09 or iLife '11 are supposed to receive the latest versions of both those app suites for free through the Mac App Store, but some are having difficulties.
    Users who do not yet own iLife '11 or iWork '09 can purchase them from the Mac App Store. The iLife apps are $14.99 each, while the iWork suite is $19.99 per app.

    Update: Apple appears to have updated its systems to resolve this issue.

    iPhoto for Mac - [Mac App Store]
    iMovie for Mac - [Mac App Store]
    GarageBand for Mac - [Mac App Store]

    Pages for Mac - [Mac App Store]
    Numbers for Mac - [Mac App Store]
    Keynote for Mac [Mac App Store]

    Article Link: Some Users With Older Copies of iLife and iWork Having Difficulties Upgrading to New Versions [Updated]
  2. Sky Blue Guest

    Sky Blue

    Jan 8, 2005
    I don't think there's anything that needs to be fixed.

    If you have redeemed/bought iLife/iWork through the Mac App Store, you can update. If you haven't, you can't.
  3. RyanKohl macrumors newbie

    Nov 21, 2011
    This is good news for the iWork '09 and iLife users.
  4. kenbrinkman macrumors regular


    May 20, 2009
    Daytona Beach, FL
    This happened to me, I quickly updated everything
  5. uk1simon macrumors member

    Feb 25, 2011
  6. macduke macrumors G4


    Jun 27, 2007
    Central U.S.
    Yeah mine just keep saying waiting. But I only have iLife on a Mid-2012 Retina Baby.
  7. Peace macrumors Core


    Apr 1, 2005
    Space--The ONLY Frontier
    I can't even BUY it.

    Attached Files:

    • bug.png
      File size:
      60.6 KB
  8. Khryz macrumors 6502a

    Jan 7, 2007
    I suppose I'll wait a few days and see what happens before I pull the trigger and re-purchase iLife '11 apps from the MAS.

    Worst comes to worst, I pay for them again this weekend. Best case, they "fix" this allow us to upgrade for free.
  9. njn007 macrumors regular


    Jun 23, 2010
    Southeastern PA, USA
    Maybe all of the people on Apple's discussion site will read this article. Although I am one of the people in this situation, I am by no means freaking out about it (although a word of caution: don't edit documents on iWork on iOS or iCloud as it'll prevent you from using that file in your old OS X version!).

    I'm sure a solution will be found by this time tomorrow.
  10. Killa Aaron macrumors 6502

    Killa Aaron

    Nov 14, 2011
    iLife has been removed from my purchase list on my account so i can't even upgrade if i wanted to and i bought a 2011 iMac that came with it.
  11. Shadow%20Mac macrumors 6502

    Dec 28, 2007
    Not true. Apple is offering the update to everyone who purchased iLife / iWork, even if outside the MAS. I bought iLife 11, yet the App Store prompted me to 'accept' licenses from the purchase page. However, not so with iWork yet :(

    See this article for more information:
  12. ouimetnick macrumors 68020


    Aug 28, 2008
    Beverly, Massachusetts
    So even though I bought iWork 09 on a DVD back in 2010, I shouldn't get the new versions, and instead should simply buy it again? Should I throw out my iLife 11 install DVD that I bought, remove the apps, and pay $14 each for them again?

    See what the issue is? This is what the article is about. :)
  13. tdgrn macrumors 6502


    May 1, 2008
    Little Rock, AR
    I installed both iLife and iWork from purchased DVD's. In my purchase history I am able to download the newer version of iLife, however iWork is not showing up in my purchase history to download. Hopefully Apple gets this resolved rather quickly.

    As for the free ride, the latest version of iWork was from 09, and this is the same version that was available from the Mac App Store. I shouldn't be penalized and have to pay twice, just because I bought something on physical media when it wasn't even available to purchase through (at the time) a nonexistent Mac App Store.

    I guess I will just wait patiently.
  14. cmventi macrumors newbie

    Oct 22, 2013
    Now what?

    So what am I supposed to do if I bought Keynote and Pages to do my homework that is due Thursday? Will Apple issue a refund?
  15. ricosuave macrumors 6502


    Mar 27, 2007
    In front of my mac
    The iWork apps are crashing on my ipad 2 when icloud is switched on
  16. photographypro macrumors regular


    Jul 7, 2010
    American in Pisa (Italy)
    iPhoto playing slideshows in reverse order

    Got all the programs for iLife and iWork for free (had the previous versions), and the nice thing is I had iWork on DVD, and before it never updated through the App Store, but now it did.

    However, the new iPhoto plays my slideshows from end to beginning!

    Anyone else with this issue?
  17. apple_iBoy macrumors 6502a

    Oct 28, 2003
    Philadelphia, PA
    Do you think your solution is reasonable? What's the logic for punishing people who purchased their copies a different way than (presumably) you did?
  18. troop231 macrumors 603

    Jan 20, 2010
    I believe Tim Cook will do your homework for you until they fix the issue. :)
  19. newyorksole macrumors 68040

    Apr 2, 2008
    New York.
  20. Sky Blue Guest

    Sky Blue

    Jan 8, 2005
    Yes. These are new versions, so you would pay for them again if you haven't redeemed them from the Mac App Store in the past.
  21. comics addict macrumors 6502a

    Feb 16, 2013
    Do you mean that the updated apps are then associated with your Apple ID throughout the Mac App Store? 'Cause I have iWork and it's not being associated with my account. :(
  22. jaw04005 macrumors 601


    Aug 19, 2003
    Same problem here. I've contacted the Mac App Store team.
  23. arvacker macrumors member

    Oct 6, 2011
    When I opened pages, it told me there was an update available, i clicked update and it then proceeded to update the apps.
    I installed the apps from an iWork '09 disk, so nobody should worry, everyone who has iWork now, will get the updates. (The apps however will not be linked to your Apple ID nor will they turn up in your purchase history in the Mac App Store)
  24. ScottNWDW macrumors 65816


    Jul 10, 2008
    Orlando, Florida
    I went ahead and updated them. I was in the same boat and I feel that for the amount I use the programs $60 is a small price to pay. I planned on paying to upgrade to Mavericks and considering what MS Office costs, $60 is a small price to pay.

    Since I did get the message that the older apps were already on my computer, and would I like to purchase the app, apple already knew I had the app, maybe they have a system where thy won't charge for it. Time will tell in a few days. If I receive that email receipt from Apple or not telling me they charged me $75 (I also bought iPhoto under the same situation) or they charged me nothing. In any case it's still cheaper than anything on Windows or Android.
  25. kartikthapar macrumors member

    Mar 21, 2013
    So, if I bot iWork 09 on DVD, I'll get a free upgrade? Sweet.

Share This Page

306 October 22, 2013