View attachment 827866 View attachment 827867 View attachment 827868 I bought my 13” MacBook Pro in February 2018 with AppleCare. Last night,I closed my laptop screen. When I opened it this morning (in the same spot I closed it last night) there were colored lines running vertically and horizontally from a black spot in the bottom right corner. After taking it to an authorised care center (not the actual Apple care center/genius bar), the tech said it was caused from force and would not be covered under AppleCare. There is no external damage, and I merely shut the screen, so I have no idea how I could have caused this, as the tech is claiming. I have made an appointment with the actual AppleCare genius for next week, but in the meantime, has anyone else had a similar problem?
I just have AppleCare, so she quoted a minimum of $500 to fix.Do you have AppleCare or AppleCare+? If AppleCare+ it should be covered under accidental damage. Though if it was damaged like that merely from shutting the screen, baring anything being trapped between the laptop deck and the display, I would suspect maybe a hinge issue?
Nope, I explained the situation above. If something hit my screen it occured in an empty house? The only possibility then would be I closed it on something, but it would have to be something quite small for me not to be aware of it. And, when I opened it the next day there was nothing between the screen and keyboard. There is no damage anywhere externally.The damage is, without a doubt, impact damage. Either you closed the screen on something, or something hit your screen with enough velocity to cause the damage. There is absolutely zero chance that the damage was spontaneous in any way.
Joe
Nope, I explained the situation above. If something hit my screen it occured in an empty house? The only possibility then would be I closed it on something, but it would have to be something quite small for me not to be aware of it. And, when I opened it the next day there was nothing between the screen and keyboard. There is no damage anywhere externally.
If you search the MBP forum there's a thread about the display's cracking.
One of several;
https://forums.macrumors.com/thread...acked-screen-in-touchbar-macbook-pro.2034096/
Q-6
Saw this with a friend. He had a piece of paper after a meeting and put it inside his laptop and closed it. When he went to open it, he had exactly the same thing. We realized there was a staple on the corner of the paper that had messed the screen up, but it doesn’t even have to be that big.
Just a small little item likely did it for you, but unfortunately it is almost definitely that something was in between your screen and keyboard when you closed it. I’m sure you didn’t realize something was in there, but unfortunately that is probably what most repair people are going to say.
I did the screen repair myself and saved my friend a couple hundred dollars, but those parts are unfortunately just not cheap even if you do it yourself.
Do you happen to know if it will spread? The area affected is quite small and if I am going to have to pay a significant amount to replace it, I’d rather just leave as is.
Nope, I explained the situation above. If something hit my screen it occured in an empty house? The only possibility then would be I closed it on something, but it would have to be something quite small for me not to be aware of it. And, when I opened it the next day there was nothing between the screen and keyboard. There is no damage anywhere externally.
Do you happen to know if it will spread? The area affected is quite small and if I am going to have to pay a significant amount to replace it, I’d rather just leave as is.
Thanks for all the advice! I had the appointment at the Apple store today, and they’re fixing it for free![]()
An internal crack around the lower corner of the Macbook Pro (A1989) occurred to me, as it occurred to @Courtneypinter1 and many other people. Apple refuses to cover the repair cost of it, even when the device is still under warranty. I remember how this crack developed. The fact is Apple cracked the screen with a design flaw. It should repay the cost of repair to all impacted Macbook Pro owners.
Let me explain what happened. About a week before I noticed the screen deterioration, I felt some resistance when tilting my laptop screen away from me. As I found out, the USB-C Lightning cable stuck under the screen and the bottom piece of the laptop, near the lower right-hand side of the hinge. I took the cable out and was able to tilt the screen. Nothing abnormal showed up on the display. However, a week later, I started having flickering horizontal bars near the bottom of my screen. An hour later, vertical bars started showing up on the right side. A few hours later, the screen started turning mostly dark. With a few reboots and a couple more hours, the screen will remain mostly dark. The laptop was basically useless. Nothing would not even show up even if when I connected the laptop to an external monitor.
Apple's design flaw allows for their own lightning charge cable to get stuck between the bottom of the screen and the base of the laptop. While that happens, any tilting away of the screen will potentially cause the cabel to apply pressure to one of the lower corner of the screen and cause an internal crack. Basically, Apple's design flaw cracks of the internal piece of your screen, which Apple charges $500 or more to fix!!!!!
Apple should come forward to acknowledge the design flaw, refund the repair cost for any internal cracks of the screen around either corner, cover the cost of the repair for any newly impacted owners, and apologize to all impacted people.
Thanks for your reply. I've started a new thread https://forums.macrumors.com/thread...p-screen.2230192/?post=28350811#post-28350811 and uploaded two pictures to explain the situation.Really having a hard time visualizing how the cable/connector got stuck between the screen when merely plugged in with lid closed. My cable doesn't protrude above the bottom casing even a fraction of a mm. It is actually recessed a fraction of a mm below the case when you slide your finger across the case to the base of the cable.
I disagree that closing something into the display and thus breaking the display is a defect whatsoever.An internal crack around the lower corner of the Macbook Pro (A1989) occurred to me, as it occurred to many other people. Apple Store refused to cover the repair cost of it, even though the device is still under warranty. I remember how this crack developed. The fact is Apple cracked the screen with a design flaw. It should repay the cost of repair to all impacted Macbook Pro owners.