Spontaneous Internal crack?

Courtneypinter1

macrumors newbie
Original poster
Mar 23, 2019
5
6
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I bought my 13” MacBook Pro in February 2018 with AppleCare. Last night,I closed my laptop screen. When I opened it this morning (in the same spot I closed it last night) there were colored lines running vertically and horizontally from a black spot in the bottom right corner. After taking it to an authorised care center (not the actual Apple care center/genius bar), the tech said it was caused from force and would not be covered under AppleCare. There is no external damage, and I merely shut the screen, so I have no idea how I could have caused this, as the tech is claiming. I have made an appointment with the actual AppleCare genius for next week, but in the meantime, has anyone else had a similar problem?
 

SDColorado

Contributor
Nov 6, 2011
4,274
4,221
Highlands Ranch, CO
View attachment 827866 View attachment 827867 View attachment 827868 I bought my 13” MacBook Pro in February 2018 with AppleCare. Last night,I closed my laptop screen. When I opened it this morning (in the same spot I closed it last night) there were colored lines running vertically and horizontally from a black spot in the bottom right corner. After taking it to an authorised care center (not the actual Apple care center/genius bar), the tech said it was caused from force and would not be covered under AppleCare. There is no external damage, and I merely shut the screen, so I have no idea how I could have caused this, as the tech is claiming. I have made an appointment with the actual AppleCare genius for next week, but in the meantime, has anyone else had a similar problem?

Do you have AppleCare or AppleCare+? If AppleCare+ it should be covered under accidental damage. Though if it was damaged like that merely from shutting the screen, baring anything being trapped between the laptop deck and the display, I would suspect maybe a hinge issue?
 

Courtneypinter1

macrumors newbie
Original poster
Mar 23, 2019
5
6
Do you have AppleCare or AppleCare+? If AppleCare+ it should be covered under accidental damage. Though if it was damaged like that merely from shutting the screen, baring anything being trapped between the laptop deck and the display, I would suspect maybe a hinge issue?
I just have AppleCare, so she quoted a minimum of $500 to fix.
 

SDColorado

Contributor
Nov 6, 2011
4,274
4,221
Highlands Ranch, CO
Hopefully, you will get a more favorable result from the actual Apple Store Genious. If you are sure that nothing got trapped between the display and the laptop deck, as them to check the operation of the hinges and make sure it is closing evenly and properly without more force than should be necessary. Maybe they will find something the AASP missed and cut you some slack. Otherwise yeah, the $500 minimum is likely to be just that, a minimum.

Sometimes your credit card can have some inclusions that might help, some offer accidental insurance coverage from 14-90 days, depending on the card. It might be worthwhile checking the card you used unless you paid cash. Then that is another issue :)
 

Fishrrman

macrumors P6
Feb 20, 2009
17,449
5,665
Take it to an Apple Store (as distinguished from a non-Apple 3rd-party service provider).

You may get a different outcome.
 
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PROFESS0R

macrumors 6502
Jul 30, 2017
252
221
The damage is, without a doubt, impact damage. Either you closed the screen on something, or something hit your screen with enough velocity to cause the damage. There is absolutely zero chance that the damage was spontaneous in any way.

Joe
 

Courtneypinter1

macrumors newbie
Original poster
Mar 23, 2019
5
6
The damage is, without a doubt, impact damage. Either you closed the screen on something, or something hit your screen with enough velocity to cause the damage. There is absolutely zero chance that the damage was spontaneous in any way.

Joe
Nope, I explained the situation above. If something hit my screen it occured in an empty house? The only possibility then would be I closed it on something, but it would have to be something quite small for me not to be aware of it. And, when I opened it the next day there was nothing between the screen and keyboard. There is no damage anywhere externally.
 
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imaccooper

macrumors 6502
May 29, 2014
305
97
North Carolina
Saw this with a friend. He had a piece of paper after a meeting and put it inside his laptop and closed it. When he went to open it, he had exactly the same thing. We realized there was a staple on the corner of the paper that had messed the screen up, but it doesn’t even have to be that big.

Just a small little item likely did it for you, but unfortunately it is almost definitely that something was in between your screen and keyboard when you closed it. I’m sure you didn’t realize something was in there, but unfortunately that is probably what most repair people are going to say.

I did the screen repair myself and saved my friend a couple hundred dollars, but those parts are unfortunately just not cheap even if you do it yourself.
 

SDColorado

Contributor
Nov 6, 2011
4,274
4,221
Highlands Ranch, CO
Nope, I explained the situation above. If something hit my screen it occured in an empty house? The only possibility then would be I closed it on something, but it would have to be something quite small for me not to be aware of it. And, when I opened it the next day there was nothing between the screen and keyboard. There is no damage anywhere externally.
If you search the MBP forum there's a thread about the display's cracking.

One of several;
https://forums.macrumors.com/threads/applied-pressure-to-lid-causes-cracked-screen-in-touchbar-macbook-pro.2034096/

Q-6
One on the Apple Support forums as well.

https://discussions.apple.com/thread/3815932
 

Painter2002

macrumors 65816
May 9, 2017
1,083
759
Austin, TX
As others have stated here, either this is an impact damage (i.e. something was on the keyboard when you closed the screen) or you have an overly tight hinge on that side. Have you noticed the monitor being stiff to close at all on that side?
 

jerryk

macrumors 603
Nov 3, 2011
5,006
2,476
SF Bay Area
When double click and zoom in the image it looks to me like some sort of impact in the lower right corner. There seems to be cracking spider webbing out from that corner, especially on the last image.

Maybe at some time previously it was closed on a earphone cable or something else and over time the damage grew to the point where it caused the screen to fail. Sort of like when a rock hits your windshield and it looks like there is no damage, but a week or even a month later a visible crack forms.
 

Courtneypinter1

macrumors newbie
Original poster
Mar 23, 2019
5
6
Saw this with a friend. He had a piece of paper after a meeting and put it inside his laptop and closed it. When he went to open it, he had exactly the same thing. We realized there was a staple on the corner of the paper that had messed the screen up, but it doesn’t even have to be that big.

Just a small little item likely did it for you, but unfortunately it is almost definitely that something was in between your screen and keyboard when you closed it. I’m sure you didn’t realize something was in there, but unfortunately that is probably what most repair people are going to say.

I did the screen repair myself and saved my friend a couple hundred dollars, but those parts are unfortunately just not cheap even if you do it yourself.
Do you happen to know if it will spread? The area affected is quite small and if I am going to have to pay a significant amount to replace it, I’d rather just leave as is.
 

imaccooper

macrumors 6502
May 29, 2014
305
97
North Carolina
Do you happen to know if it will spread? The area affected is quite small and if I am going to have to pay a significant amount to replace it, I’d rather just leave as is.
In our case, we did exactly what you did, realized how much a replacement was and he tried to just use it. A week or so after it happened, the entire display started to not turn on when it should. For instance, I could listen and hear the computer running and fan spinning, but the display wouldn't work.

Typically, after a few tries of opening and closing or restarting with the power key we could get the screen back like normal.

This behavior continued for another week or so until it continued to get worse. I don't remember the actual cracking getting much worse, but the underlying damage did continue to get worse over the couple of weeks we tried to just leave it as is.

So in short, yeah it probably will, but there isn't any harm in trying it for a week or so and possibly getting lucky that the damage is contained. If you do end up replacing it, you will probably be replacing the entire lid and display assembly so no harm in trying to get an extra couple of months out of this one until you can save up for the new parts/repair.
 

Mendota

macrumors 6502
Jan 9, 2019
321
636
Omaha
Nope, I explained the situation above. If something hit my screen it occured in an empty house? The only possibility then would be I closed it on something, but it would have to be something quite small for me not to be aware of it. And, when I opened it the next day there was nothing between the screen and keyboard. There is no damage anywhere externally.
I believe you. There are complaints such as yours all over the Apple forums. Some people were able to browbeat Apple into fixing their screens and others, most others were not so lucky. Those that got their screens fixed noticed a slight difference in the screen. I don't hold out much hope for you because Apple is in their usual denial mode. If I were you I'd have it fixed and sell it and get something else. Maybe the new Air, or move away from Apple laptops all together. It just doesn't seem worth it. This is why I won't buy new Apple Macs. I would be sick if this happened to me.
 
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SDColorado

Contributor
Nov 6, 2011
4,274
4,221
Highlands Ranch, CO
Do you happen to know if it will spread? The area affected is quite small and if I am going to have to pay a significant amount to replace it, I’d rather just leave as is.
It will likely spread at some point. Particularly if it is a flaw with the hinge or something putting undue stress on it. But just cycles of getting warm, cooling, etc. will likely cause it to spread in the future. Probably more a question of not if, but when, unfortunately.
 
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