Which is funny considering I had to personally contact sprint to even get them to mail me the return kits.
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Sprint: iPhone 6s/6s Plus Pre-order Thread
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Which is funny considering I had to personally contact sprint to even get them to mail me the return kits.
I'm not even confident ill get the return kits they CLAIMED to have sent out. They are really just disappointing. Their customer service is horrible, I find myself having to call back multiple times just to get someone who knows what they are doing. Shame.
I'm not even freaking out over getting the phone on launch day, I just want to make sure Sprint isn't going to screw me over on my bill because of the mess this has caused.
They said they prefer that the screen has no damage or cracks, everything else like nicks, dents, scuffs on the body is acceptable.
Can anyone explain this to me...I don't understand how this leasing of the iPhone works via Apple. I have a Sprint Account, and I'm mid-cycle on my 2 year contract...
Why can't I order a phone from Apple and pay Apple's monthly fee on top of the one I'm paying Sprint until my contract expires? I makes you select a Sprint phone, then it tells you you're not eligible. Which means you're actually leasing the phone through Sprint and not Apple...
Why can't I order a phone from Apple and pay Apple's monthly fee on top of the one I'm paying Sprint until my contract expires? I makes you select a Sprint phone, then it tells you you're not eligible. Which means you're actually leasing the phone through Sprint and not Apple...
My phone has very small crack on, near the home button, barely noticeable. They accepted it because the LCD was not damaged. Again, just another inconsistency.
I ordered a space gray iPhone 6s Plus 128Gb on Sept 12 too but I still do not have a Tracking # associated with my order#. I had a conversation with Sprint Order chat support about this. They won't look more into the matter until you threaten to cancel the order. Sharing the transcript below: (weird that the name appears is Mike when he said at the end that his name is Alex lol)
Mike : Hi, I?m a Sprint Order Specialist. What questions may I answer in regards to the status of your order?
Mike : Please let me know if I can be of any assistance.
You : Hi
Mike : Hello and thank you for contacting Sprint!
Mike : Navigating away from Sprint.com may cause you to lose connection with the chat.
Mike : How may I help you today?
You : My order for the iphone 6s plus still do not have a tracking#
Mike : Thank you. One moment please as I look up your order.
Mike : I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
Mike : Upon checking on our latest inventory report we will do our best to deliver the order by 9/25. Once the order is picked up by UPS you will receive a confirmation e-mail with the tracking number.
You : how come this has not picked up by the UPS yet? I pre-ordered this during launch
Mike : I am afraid that we do not have access to the UPS pickup schdule.
Mike : I can assure you that our main concern is to deliver the pre orders by 9/25.
You : yes if the item was shipped. I am afraid this order was forgotten thus not generating a tracking number
Mike : I can assure you that that is not the case.
Mike : The order was not forgotten as our warehouse technicians team are working around the clock to have all the pre orders sent out by 9/25.
You : i placed my order and paid the full price on Sept 12
You : that's why I want you to look deeper into this matter
You : Or I will just cancel this order
Mike : One moment please.
Mike : Allow me one moment while I check the order through all our systems to provide you with the most accurate information.
Mike : Upon checking through all our systems, I was able to see that the order was released to our warehouse and it will begin shipping shortly, by the end of the day it should have a tracking number.
You : please go ahead just cancel the order
Mike : I am afraid as the order was already released to the warehouse, that means that the equipment was assigned by us and it is waiting for UPS to pick it up. At this point we do not have the option of having the order canceled.
You : Where can I see that status myself? Is it specific to my order?
Mike : I have checked in our warehouse fulfillment tool and it shows that the equipment was assigned to the order and it was fully processed, at this point it is just waiting for UPS to pick it up, once that is done you will receive a confirmation e-mail with the tracking number.
Mike : Please believe me that if we would have had an option of canceling the order I would have assisted you with your request.
Mike : This is great news as the order will ship shortly. And you should have the device by 9/25.
You : OK I trust you and will keep a copy of this conversation. I will check back tonight and if the status hasn't changed I will be so frustrated
Mike : I can assure you that we will do our best to assist you as best as wr can.
Mike : You can have a copy of this chat conversation sent to your Email address by clicking the envelope icon in the upper right hand corner.
You : ok thank you for your assistance.
Mike : You're welcome! Is there anything else I can assist you with today?
You : That would be all for now. Have a great day.
Mike : Thank you for choosing Sprint.
Mike : My name is Alex Jones and it has been a pleasure assisting you. Have a great day.
Mike : Hi, I?m a Sprint Order Specialist. What questions may I answer in regards to the status of your order?
Mike : Please let me know if I can be of any assistance.
You : Hi
Mike : Hello and thank you for contacting Sprint!
Mike : Navigating away from Sprint.com may cause you to lose connection with the chat.
Mike : How may I help you today?
You : My order for the iphone 6s plus still do not have a tracking#
Mike : Thank you. One moment please as I look up your order.
Mike : I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
Mike : Upon checking on our latest inventory report we will do our best to deliver the order by 9/25. Once the order is picked up by UPS you will receive a confirmation e-mail with the tracking number.
You : how come this has not picked up by the UPS yet? I pre-ordered this during launch
Mike : I am afraid that we do not have access to the UPS pickup schdule.
Mike : I can assure you that our main concern is to deliver the pre orders by 9/25.
You : yes if the item was shipped. I am afraid this order was forgotten thus not generating a tracking number
Mike : I can assure you that that is not the case.
Mike : The order was not forgotten as our warehouse technicians team are working around the clock to have all the pre orders sent out by 9/25.
You : i placed my order and paid the full price on Sept 12
You : that's why I want you to look deeper into this matter
You : Or I will just cancel this order
Mike : One moment please.
Mike : Allow me one moment while I check the order through all our systems to provide you with the most accurate information.
Mike : Upon checking through all our systems, I was able to see that the order was released to our warehouse and it will begin shipping shortly, by the end of the day it should have a tracking number.
You : please go ahead just cancel the order
Mike : I am afraid as the order was already released to the warehouse, that means that the equipment was assigned by us and it is waiting for UPS to pick it up. At this point we do not have the option of having the order canceled.
You : Where can I see that status myself? Is it specific to my order?
Mike : I have checked in our warehouse fulfillment tool and it shows that the equipment was assigned to the order and it was fully processed, at this point it is just waiting for UPS to pick it up, once that is done you will receive a confirmation e-mail with the tracking number.
Mike : Please believe me that if we would have had an option of canceling the order I would have assisted you with your request.
Mike : This is great news as the order will ship shortly. And you should have the device by 9/25.
You : OK I trust you and will keep a copy of this conversation. I will check back tonight and if the status hasn't changed I will be so frustrated
Mike : I can assure you that we will do our best to assist you as best as wr can.
Mike : You can have a copy of this chat conversation sent to your Email address by clicking the envelope icon in the upper right hand corner.
You : ok thank you for your assistance.
Mike : You're welcome! Is there anything else I can assist you with today?
You : That would be all for now. Have a great day.
Mike : Thank you for choosing Sprint.
Mike : My name is Alex Jones and it has been a pleasure assisting you. Have a great day.
I had 2 conversations with online support yesterday and both just like this where they are waiting on UPS and that is why tracking numbers haven't been posted. So, we all wait in limbo until they finally pop up.
Has anyone around here had any 16GB iPhones 6s ship? I ordered three phones, 64GB iPhones 6s Gold and iPhone 6s + silver and I received shipment notifications via UPS choice on Monday. The only one that has no shipped was the 16gb iPhone 6s Rose Gold. I preordered early in the AM on preorder day and I'm sure the rose golds were popular but I figured the 16GB would sneak by since the capacity is so small.
Sprint is so vague, so I'm just curious.
Sprint is so vague, so I'm just curious.
I mentioned this previously that last year I didn't get a tracking number until Thursday night and I got my phone the next day on Friday which was the release day.
To further elaborate it seems the guesses made here within the last two pages are spot on in that they have a hard time posting the tracking info. Last year mine was clearly already shipped and almost made it to me before I received a tracking number.
I'd assume that once UPS picks up a device the process of posting a tracking number should be automated and done within an hour or so but that's clearly not been the case for many in the past.
I also could not get the reference trick to work via UPS last year either using my account number or phone number for reference and everything is correct and I order frequently from Amazon and never miss a notification.
Guess their network improvements get all the funding and their preorder and shipping systems rely on antiquated tech?
To further elaborate it seems the guesses made here within the last two pages are spot on in that they have a hard time posting the tracking info. Last year mine was clearly already shipped and almost made it to me before I received a tracking number.
I'd assume that once UPS picks up a device the process of posting a tracking number should be automated and done within an hour or so but that's clearly not been the case for many in the past.
I also could not get the reference trick to work via UPS last year either using my account number or phone number for reference and everything is correct and I order frequently from Amazon and never miss a notification.
Guess their network improvements get all the funding and their preorder and shipping systems rely on antiquated tech?
I got a tracking number for two of my 4 iPhone 6S Plus, the Silver and Gold. The other two are rose gold 16gb and I haven't received a tracking number for them. I'm hoping its just Sprint being Sprint (inconsistent) and will ship all my phones at one time.
Yeah, this is really starting to concern me. I don't like these big charges on my acct that are dependent on Sprint handling my return through the mail correctly to get removed. I just have a feeling getting the charges removed with be a huge PITA.
Well, I decided to try online chat again today and got some info for it. She did confirm for me that she has seen iPhone 6s Plus 128GB in Space Gray have seen tracking numbers today and she was also willing to text me when my account was updated. So, hopefully we get some tracking numbers today.
My chat rep said my order has been finished, and waiting on UPS. So hopefully all of us with 128 6S+ SG will see tracking today.
I guess it's different by reps. I did go to my local corporate store and they did suggest I fix it. I called Sprint a week later about letting me get my upgrade early and I asked if I really had to fix my screen and they said it's recommended. Probably so I don't have any damage fees or something. My iPhone is leased so I sorta understand. I used to have contract bought phones and they didn't care before but I guess leased phones have to be in better condition when trading in for the upgrade. From what I'm guessing.
Lord I'm praying!!! Lmao I took off Friday from work to play with my new phone.
LOL! I shipped mine to work - I'm sure I will be playing all day in my office, with the door shut. lol
Just checked and I've received my tracking number for my 128GB Space Grey iPhone.
EDIT: I've received it by checking UPS MyChoice.
EDIT: I've received it by checking UPS MyChoice.
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Just got a tracking number through ups by doing reference to the account number for my iPhone 6s Plus space gray 128gb
At this point only the label has been created so no scan time yet. I've had my wife's number since Monday and it hasn't moved but I didn't expect it to until tonight or tomorrow anyway.
I got tracking for my last iphone just a few min ago... Mine the last of the three was the 16gb 6s rose gold. Sweet!