OMG - Someone at Apple has GOT to get a hold of Jobs and keep him away from answering e-mails or phone calls. He is singlehandedly going to destroy most of the hard work on market share Apple has gathered in the last couple of years. He has displayed an arrogant and pompous disregard for what his customer base thinks with these repeated comments about user error, and instructing Apple not to give out bumpers, etc.
Steve Jobs has been like that since Apple began. You either accept his distortion field or you don't. It doesn't make a difference at this point in Apple's existence.
Jobs will never change and Apple will live or die on the strength of it's marketing and product line just as it has for the past ten years. Steve could set fire to a kitten and say it was holding back progress and people would nod - "well, yes, I think Steve has a point there."