His handlers need to get him to stop emailing people. No matter how successful he is or how much the spin doctors fix him up for presentations the bottom line is he is a nerdy high school geek with no social skills. And if you read his candid responses you can plainly see this. His success has made him an egomaniac on top of it. He combs these message boards and responds to emails like a teenager with a Facebook account.
And this "I'm hip and in touch with the people" attitude doesn't work when you're bigger than Microsoft. Learn a lesson from Gates, unless you want pies thrown at you, too. How about practicing what you preach and retiring and enjoying your family?
There is actually a way to get people to respect you without fearing you, and if you can figure that out things like this wouldn't happen Unfortunately, there isn't an app for that.
+1
Also these latest responses fit entirely in line with the kind of irritated response he is caught saying LIVE on 'all things Digital':
Mossberg: What if the calls dont get improved?
SJ: Then they wont.