If you listened to Steve Jobs ar WWDC, you would have heard Jobs himself demeaning MobileMe. The questioner was merely carrying on the theme that Jobs implicitly endorsed. I seriously doubt he responded that way because he was offended.
I agree completely. Steve didn't respond that way because he was offended. He responded that way because that's more or less the usual way in which he responds. However, after a question asked the way that was, why expect *anything more* from him? Why expect a happy boilerplate response in addition? Hey, you get what you give.
Further, a lot of these e-mails from users I see published from time to time tend to sound either rude or downright offensive. Frankly, I'm surprised the CEO of the most valuable tech company on the planet would even take the time to respond or see to it that these e-mails are answered. There is no need to entertain these questions. But he does.
The man has cancer. The way people around here post about how he looks, you'd think he was terminal and has about a year left. Who knows, maybe he does. The point is, he's quite ill. That's right. And he's been ill for a few years now. And he keeps working. But not just working, but changing the whole damn game almost on a yearly basis. Here's a guy who's sick and keeps doing some amazing things. All the while increasing Apple's profits, share value, and position in the market. Yeah, Apple is run a by a guy who's (likely) terminally ill, and allegedly getting worse. What does that say about the competition?
And people call this guy greedy?? Really?? He works at his job every day and tried to make it a point to innovate and create great things. He might not live to see next year. That's not greed. At this point there's no need for Jobs to be greedy. Hasn't been for years. The guy just loves what he does. Simple as that. It's what keeps him going. A lot of average folks would simply say "screw it" and go on sick leave or stay home and get benefits, etc. Live out their remaining time in comfort (as much as can be gained, anyway.)
We need to have a little more respect for Steve Jobs. I don't really give a damn whether the geek contingent around here who actually cares (LOL) about the sweet (or not) disposition of CEOs thinks he's arrogant. Good. Let him be arrogant. He's earned it. And the lousy also-rans and junk-box makers have most certainly, unequivocally encouraged it. He can do cartwheels and bark like a dog for all I care, as long as he keeps giving me more great Apple gear. That is all that matters in this game. His bedside manner has no impact on how my iPad works.
Perspective, people!
But what is Apple offering in it's (iWeb) spot?
Why do you think you're entitled to a replacement?