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Steve Jobs response to my shattered iPhone email.
- Thread starter PSURLZ
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Sort of funny when the people were commenting on skins, that they didn't like the skins that made them stick to surfaces as well as a fat man to vinyl.
They liked the ones that were just as slick as the glass.
Hmmm... zooms across a counter to shatter on the floor, or hugs the counter like a fat man on naugahyde. Touch choice.
They liked the ones that were just as slick as the glass.
Hmmm... zooms across a counter to shatter on the floor, or hugs the counter like a fat man on naugahyde. Touch choice.
XFD, Apple Defense Force.
You guys are pathetic. You guys literally spent pages repeating one another to rip the OP.
Anyway, I busted my iPhone and it only costed 15 dollars to fix myself. If the touchscreen is also broken it might cost another 50 from amazon.com. Paying Apple's $200 is a complete rip off in my opinion.
You guys are pathetic. You guys literally spent pages repeating one another to rip the OP.
Anyway, I busted my iPhone and it only costed 15 dollars to fix myself. If the touchscreen is also broken it might cost another 50 from amazon.com. Paying Apple's $200 is a complete rip off in my opinion.
I recently discovered that my iPhone sprouts legs and moves too. People can claim that it's ghosts or that the surface is slippery, but it's something more than that. Fortunately, I was able to finally catch it on video:
http://www.youtube.com/watch?v=qVtE0svtP0k&hd=1
http://www.youtube.com/watch?v=qVtE0svtP0k&hd=1
LOOLOLLLOLOLOLOL!!!!!
I seriously just spit my drink out at the "Now please excuse me while I go sue McDonalds for making me fat".
I think he stole that line from "Hancock" which is said right about the point where Hancock saves the guy by flipping his car over and stopping the train, causing even more problems. One guy tells Hancock he should be sued for so much damage and trouble, Hancock replies with: Well, you should sue McDonalds cause they messed you all up.
And it's a great movie too...
Now I hope you all say sorry to the thread starter.
It seems iPhones 4 actually try to commit suicide.
Too many questionables in the video.
Why did the poster have to put it on top of a bag sitting on another flattish item on the table, on top of his book? How does that make the surface "flat and level"?
There's no way of ascertaining that the surface was absolutely level, despite the poster's assertions. For all you know, the floor itself is not level. Demonstrate that with a carpenter's spirit level, then I might believe it.
Plus, it looks like to bag was nylon. Nylon is slippery. It's one of the reasons they use it for zippers and fishing lines. And the book surface doesn't exactly look anti-slip either. Even put something on top of a hardcover book and have it slide off when you pick up the book? Or ever use your hardcover book as an ad-hoc mousepad?
Like I said, too many questionables. I don't believe this video.
i wont even read this whole thread but am going to say something that should have and most likely has been said a hundred times in here.
You dropped the phone, your fault you should not have even asked anybody for free replacements. Stronger glass does not mean you can drop it off a counter top and expect it not to break LOL.
I am sorry that you broke your new phone but I am not sure where the sense of entitlement comes from......
You dropped the phone, your fault you should not have even asked anybody for free replacements. Stronger glass does not mean you can drop it off a counter top and expect it not to break LOL.
I am sorry that you broke your new phone but I am not sure where the sense of entitlement comes from......
Ok so I ended up going back one page to see what people had to say...
YOU GUYS ARE LOST... He has already taken up the people at the Apple Store's time with his mistake and now he wants a wordy response to a stupid request? There is a good chance that 'steve's' response was so short in an attempt to keep from calling this kid something fitting for sending such a dumb request in the first place.
So, much like the OP, my wife (yes, carelessly) dropped her new caseless bumperless iphone4 today in our garage and the glass in the lower left corner of the back side shattered. The phone still worked and the front side was damage free. After a moment or two of panic I called apple and they directed me to the apple store for a genius bar appt which I quickly departed for mentally preparing myself to pay at least the original $199 and possibly more.
At the store, the understanding and genuinely concerned blue shirted young man listened to my very brief story, which consisted only of "my wife dropped this phone, the glass is cracked, I would like to know what my options are," and quickly took the shattered phone to the back to see what he could do for me. 3 minutes later he returns with the news that they will replace the phone with a brand new one at no cost to me whatsoever. He said something like, "normally you would have to pay for a replacement, but because this phone is brand new and you have only had it a week we will replace it free of charge."
Just like that I get the new phone, have it activated, and (after grabbing two bumpers) am on my way. I never had to get all riled up, demand this or that, wrangle with him, make excuses, drag out the manager, etc. none of which I was really prepared to do btw.
He did say that they have seen 4-5 cases like mine in the past week. I wonder if there is some sort of early replacement period I am fortunate enough to be a part of or if replacement policy varies from store to store. Had it been another couple of weeks from now I bet the outcome would have been different.
At the store, the understanding and genuinely concerned blue shirted young man listened to my very brief story, which consisted only of "my wife dropped this phone, the glass is cracked, I would like to know what my options are," and quickly took the shattered phone to the back to see what he could do for me. 3 minutes later he returns with the news that they will replace the phone with a brand new one at no cost to me whatsoever. He said something like, "normally you would have to pay for a replacement, but because this phone is brand new and you have only had it a week we will replace it free of charge."
Just like that I get the new phone, have it activated, and (after grabbing two bumpers) am on my way. I never had to get all riled up, demand this or that, wrangle with him, make excuses, drag out the manager, etc. none of which I was really prepared to do btw.
He did say that they have seen 4-5 cases like mine in the past week. I wonder if there is some sort of early replacement period I am fortunate enough to be a part of or if replacement policy varies from store to store. Had it been another couple of weeks from now I bet the outcome would have been different.
This is called karma, and this is what happens when you lead your life as a reasonable and decent human being.
You were prepared to pay to get a replacement, but were hopeful for something better. You were not demanding, or raving or ranting....
I am glad they worked this out, just make sure you wife does not break this one.
In no way but you're design team needs a bit of examining when you make the frame of a mobile phone out of glass.
My phone just fell off my desk. I was out of the room and the alarm was going off for a few minutes, and it just kept vibrating right off
Luckily its only about 3 feet off the ground and it landed on carpet.
But I see what you are saying OP. Lesson learned, don't leave your phone unattended if there is a chance it could fall off something.
Luckily its only about 3 feet off the ground and it landed on carpet.
But I see what you are saying OP. Lesson learned, don't leave your phone unattended if there is a chance it could fall off something.