deconai said:
I think there are several people who have felt "screwed" by their wireless company, regardless of which company they chose to sign with. I have used Cingular from day one of my cell usage, and I have nothing but good things to say about their service. Of course, you're 4x more likely to get screwed, I guess. 😉
I guess you are lucky. My wife had Cingular (old TDMA plan). She wanted to get a GSM phone and bought one off Amazon. We went to a local Cingular store (not a Cingular AUTHORIZED store, but a bona fide Cingular store) and the manager there cussed her out when she asked him to help her port her old number over to the new phone... all because he was mad that she didn't buy the phone from his store.
A few months later I received a bill with a $1395 charge for a 440MB data transfer that supposedly happened on a Saturday morning at 3am. If I wanted to download that much, which would be stupid since I already had SBC DSL, I would've just paid an extra $50 to upgrade to unlimited data. Everyone I talked to with Cingular were rude except for 1 tech guy and 1 person from the President's Office. But they still refused to do anything about the obviously bogus charge... and I refused to pay.
🙂
On my team at work, there are 22 Indian developers who have T-Mo and/or Cingular. All of the Cingular customers are either switching to Sprint (and getting the hybrid phone) or moving to T-Mobile. All of them complain about the rude customer service.
Back in 2004 or 2005, can't remember, some consumer magazine had Cingular rated deadlast in customer satisifaction. T-Mobile was #1... but sadly their satisfaction rating was only like 60-some-%, IIRC.
YMMV. But I've found Sprint to be the best. Customer Service is pretty good, but not as good as T-Mo. Coverage is decent, but not as good as VZW or Cingular. But while they may not be the best at anyone thing, they seem to be #2 in just about every category.