I'm actually glad the store did something. I had my MacBook Air recently stolen from me on a trip. It's nice to know that if the thief was stupid enough to take it into the store or sold it to someone else, that the store would confiscate it and I might possibly get my laptop back.
no, they wouldn't. they would only confiscate it if it was stolen from them directly, because they would know 100% for sure that that is the case.
i could easily sell you a computer and report it stolen. make $ and once you go to Apple for repairs get it back...
but back to the original story. technically they could confiscate the laptop as it's apple's property however, they would need a police report. if they wanted to confiscate it right there and then, i'd tell them to call the police and have them file a report. i would not have left
I think that this story is bunk. No way the Apple store knows it's stolen when Apple Care doesn't.
I hate people who post like this, ever heard of innocent until proven guilty?
The Apple Genius would have the OP's information and would contact the police and make the statement that the OP was in possession of a stolen laptop. That in itself is a crime so the OP did the smart thing and left the laptop at the store.
Do you know how ridiculous your comment sounds? Why would you expect Apple to nursemaid you through a purchase like this? "Buyer beware" is the law of the land here in the U.S. when dealing with third parties. Your mistake was allowing the Apple store to take *your* macbook until *they* prove it isn't yours. Go back and get it. And if and when it's proven to be stolen. Live and learn.Point # 2. Why didn't the customer service reps, just say that the purchase would be at my own risk.
I hate people who post like this, ever heard of innocent until proven guilty?
I had to register to add this.
On a sidenote as I don't live in the US; would it help or even be ethical when buying off Craigslist to request to get a copy/take photo of the sellers ID?
I'm waiting anxiously to speak with customer relations tomorrow morning.
Now let me explain to you what happened.
The manager at the store (where the MBP was stolen from, let's call it store A) lost a MBP for, as the company sees it, his lack of implementing their policies. Therefore, he would not EVER call the upper managment and tell them (Hey, I am the manager and I lost one of your laptops..) That's like a call for a bad spot on his record. If he's new, or has had stuff stolen from his store before, he might get fired.
So, manager at "Store A" calls the other managers in the area and tells them to keep an eye for a stolen MBP with the serial number# *****
They work it on their level as means of sticking up together to please the upper management.
You took the laptop to "Store B" and the manager commits another FAULT (actually, A CRIME) by confiscating YOUR laptop (trying to save his buddy).
All you have to do is: FOLLOW UP ON THIS! This is not a joke for the upper management in Apple. In fact, it might open their eyes for a lot of corruption going on among these managers.
Apple WILL 100% GIVE YOU A MBP BACK.
All you have to do is stand your ground, and FOLLOW UP ON THIS UNTIL IT'S RESOLVED.
Best of luck to you,
This post is a bunch of nonsense.
The laptop still belongs to Apple. They are simply holding their laptop. There is no "fault" in store B, and absolutely no crime. The laptop has from the beginning been property of Apple. It doesn't matter if OP bought it, the transaction wasn't valid because it wasn't the thief's to sell.
(Don't see this post as being down on the OP though. There is no way the OP could have known, OP did his best, and I hope it works out.)
Oh cool, so i can go around "confiscating" computers in my neighborhood without giving any written proof to those I'm taking them from? Sweet gonna go on a little spree tonight thanks for the legal advice
If it's your computer, sure. If someone stole your computer, and you found it with the thief, would you just take it back, or would you sit down, nicely provide written proof, talk nicely to the thief, etc etc? It's Apple's computer. They don't need to be polite about it at all.
For all the Apple Store knew, OP was the thief. If they handed it back they might never see him again.
Of course, Apple is doing this full well knowing that if it's not Apple's computer, they could get sued. Which is why it is more than likely Apple's computer.
OP should probably contact police, but in all honesty, if it is Apple's computer, they did nothing wrong here.
If it's your computer, sure. If someone stole your computer, and you found it with the thief, would you just take it back, or would you sit down, nicely provide written proof, talk nicely to the thief, etc etc? It's Apple's computer. They don't need to be polite about it at all.
For all the Apple Store knew, OP was the thief. If they handed it back they might never see him again.
Of course, Apple is doing this full well knowing that if it's not Apple's computer, they could get sued. Which is why it is more than likely Apple's computer.
OP should probably contact police, but in all honesty, if it is Apple's computer, they did nothing wrong here.
This is either:
A-fake story
B-you got scammed by 'geniuses'. They can't take it back without law enforcement there to provide you with paper work (they can ask, but you are not obligated to give to them without a cop present). I've seen retail stores using this kind of tactic to cover their own butts after the managers 'reshuffle' inventory.
But reality is the law doesnt care if youre mad that your comp got stolen. Im not saying its fair, but you have to provide some sort of proof before you go around all butch cassidy taking back your property, even apple.
Yes they did do something wrong. Not taking the computer back, but taking it back without providing proof. THAT is the issue here
I had my 3500 dollar guitar stolen from my car a few months ago amongst other things. The thief posted it on craigslist and there was nothing the cops could do about it because I could not prove that it was my guitar just based on the cl ad. Fair? Hell no. Did i try to trick the thief into meeting me so i could pistol whip him and take my guitar back? Yu bet. Hope you get the point
No, you don't have to provide any proof. Why should you need to provide proof to take your own computer?
However, if it wasn't Apple's, then Apple is guilty of theft. Which is why the police should be involved.
They don't have to provide proof if it's their computer. Would it be nice? Yes. But they have no obligation to do so.
Ok... kind of not the same analogy. But if you did find your guitar, you could take it back without having to be all nicey nicey about it. You don't have to ask the thief's permission to take your guitar back. That would just be stupid.
No, you don't have to provide any proof. Why should you need to provide proof to take your own computer?
However, if it wasn't Apple's, then Apple is guilty of theft. Which is why the police should be involved.
They don't have to provide proof if it's their computer. Would it be nice? Yes. But they have no obligation to do so.
Ok... kind of not the same analogy. But if you did find your guitar, you could take it back without having to be all nicey nicey about it. You don't have to ask the thief's permission to take your guitar back. That would just be stupid.