Strange Bug (Installing) PLEAS HELP.

Discussion in 'Windows, Linux & Others on the Mac' started by renzanity125, Feb 28, 2017.

  1. renzanity125 macrumors newbie

    renzanity125

    Joined:
    Feb 28, 2017
    #1
    Yesterday i tried to sync music on my itunes and its not detecting my iphone. so i decide to check if its up to date both of them are up to date. so i try to reinstall all apple files and make fresh installation of itunes. and then after plugging in my device it says "iphone cannot be used because the required software"
    so i decide to search it on web most people solution said, install WINRAR extract the itunes installer and find "applemobiledevicesupport64" and repair it so i tried to repair it and it says its not installed. i try to install it and it says "the installer encoutered errors before apple device support could be configured"[​IMG]
    so i found out that even if i use the Package installer and install it on my windows it will ignore the "applemobiledevicesupport64" and install the whole itunes which the problem will be "iphone cannot be used because the required software"[​IMG]
    if i try to plug in my device. searching this for the whole day and no one have the same problem as mine. PLEASE HELP ME :(
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    You can try this:

    1) Press Windows + R (CMD + R if you're on a Mac) to bring up the Run dialogue box
    2) Type in control printers and press OK
    3) This will bring up Devices & Printers.
    4) Along the bottom in Unspecified, you should see Apple iPhone.
    5) Right-click, select Properties.
    6) Click Hardware tab.
    7) Click Properties again.
    8) Click Driver tab.
    9) Click Update Driver and select Browse my computer for driver software.
    10) Navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and select next.

    Drivers should then install and sort the issue.

    N.B: if you get to stage 8/9 and the Update Driver tab is greyed out, there might be a Change Settings button visible somewhere there or on a different tab.

    Please quote this and let me know how you get on. If you get stuck anywhere on the above steps, please screenshot what you get.
     
  3. renzanity125, Feb 28, 2017
    Last edited: Feb 28, 2017

    renzanity125 thread starter macrumors newbie

    renzanity125

    Joined:
    Feb 28, 2017
    #3
    Update driver option is not available what went wrong? :O
    [​IMG]
    --- Post Merged, Feb 28, 2017 ---
    One more thing i tried to use TROUBLESHOOT COMPATIBILITY it says not compatible
    Im using Windows 7 ultimate 64BIT and the installer is 64bit too
    [​IMG]
     
  4. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #4
    Apologies for my belated reply. If you click the General tab, is there a Change Settings button? Once you press that, can you Update Driver software from there, with the steps previously described?
     
  5. renzanity125, Feb 28, 2017
    Last edited: Feb 28, 2017

    renzanity125 thread starter macrumors newbie

    renzanity125

    Joined:
    Feb 28, 2017
    #5
    theres no change settings :(
    [​IMG]
     
  6. jetsam macrumors 6502

    Joined:
    Jul 28, 2015
    #6
    The best thing to do is a complete uninstall and reinstall of the entire iTunes suite for Windows. Follow these directions:
    https://support.apple.com/en-us/HT204275

    It will take a while, but it should fix your problem.
     
  7. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #7
    Sorry I meant the other General one :p

    423546n.png
     

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