but on the flip side (playing devils advocate)
Apple only sells 1 "premium" current model. There's no choice, no options. if you can't afford their premium product, you cant afford their product. there is no choice in the matter. you get the exact hardware, software and platform they give you in one device.
They might not get the volume, so they're reliant on margins and brand loyalty.
what happens when thats not enough? The point that I think samsung has made, is that people are different. We're all "unique and beautiful snowflakes". a 4" phone for you, might not nice for your mom. So your mom MUST sacrifice what she wants just to use an Apple, while paying a premium price for a device she doesn't necessarily enjoy using.
Samsung is taking the shotgun approach. Sure their margins diminish on the lower end, volume sales side, with some possible weaker performances. But hey, those who want to only spend $150 and buy a low end phone for the 2 phone calls a day they make can, while senior executive who needs a pocket computer can spend the $650 and have top of the line 10" phone.
While the average buyer looks at the iphone and says "is this what i want?" and if they hesitate for any minute because it possibly doesn't fit them qutie enough, Samsung has enough options so that if one samsung device doesn't fit them, There WILL be another one that does. Apple doesn't give that option. if the iphone doesn't fit what they want... take it or leave it
This doesn't even include what are self perceived "qualitative" issues you threw at samsung with 'cheap" and 'crappy', many of which are biased and unsubstantiated.
I'm not saying that Apple's products aren't damn well made and of good quality, but they really have NOT lately done anything to say they are significantly better built than anyone else. chocie of "metal v plastic" doesn't mean one is better quality than the other, and believing this alone is pretty... ignorant.