Survey Explores Why iPhone Owners Haven't Upgraded to iPhone X

[pweicks]

Funny how everyone who says that Face ID sucks or that it isn’t good enough yet are people who don’t even own a X and haven’t even tried it in regular, daily use. It’s all skeptics. I have a X and I think it’s great, and everyone else who actually owns a X likes it as well. Nobody who owns a X complains about the notch either. Just those who see a picture of it and decide that they don’t like it because of what they see. The only complaint I hear from people who actually own a X is from those who went from a Plus model complaining about less screen area. And whether you like it or not, I think Apple has made it pretty clear that they’re ditching Touch ID.
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My favorite differences (I've owned both):
- Optical image stabilization while zoomed in (an X exclusive).
- Authentication for banking apps, 1Passwords, Apple Pay, buying apps/music, etc. is super easy w/ FaceID.
- Most of the new gestures seem more efficient and intuitive.
- Screen and form factor are awesome.

I especially agree with the gesture controls being way quicker than a home button. Especially when it comes to switching apps. Just one flick of the finger and you’re in a different app. You can run circles around someone who’s using the home button trying to do all of that. Using a home button really does feel so much more slow and clunky after getting use to all the quick gestures on the X.

 

[ThatGuyInLa]

So, based on the survey, Apple is only addressing one of the bottom most requested items. The screen size?

Nice.

 

[1rottenapple]

iPhone users who haven't upgraded to the iPhone X were recently queried on why they've held out on purchasing a new phone, with the majority citing reasons like high price and a lack of compelling features.

A survey conducted by Piper Jaffray analyst Michael Olson and shared by Philip Elmer-DeWitt this morning asked 1,500 people who own an iPhone but didn't upgrade to the iPhone X to explain their reasoning.

44 percent of respondents said they hadn't upgraded because their iPhone works fine, suggesting there were no standout features compelling them to purchase a new device, while 31 percent said the iPhone X was too expensive at a starting price of $999.

Eight percent of respondents said the iPhone X's screen isn't large enough, while 17 percent had another reason entirely.

Piper Jaffray believes the iPhones coming in 2018 will address most of these issues, with Apple rumored to be planning to introduce three devices. One will be a followup to the iPhone X with a 5.8-inch OLED display, a second will have a larger 6.5-inch OLED display, and a third will feature a 6.1-inch LCD display with a lower price tag.

All upcoming 2018 iPhones are rumored to feature an edge-to-edge display with no bezels and a TrueDepth camera system for Face ID, along with other improvements like a faster A12 processor.

Piper Jaffray believes Apple will sell 233.8M iPhones in fiscal 2019, with the 2018 iPhones set to drive ongoing upgrades well into next year.

Article Link: Survey Explores Why iPhone Owners Haven't Upgraded to iPhone X

Basically on the surface the iphone X full screen no chin design wasn't the first. Android were a year or two years in front. It honestly did not knock me away when android phones came out way ahead with that design deature. I think tech reviewers were more in love with the feature than the majority people. I mean people were not camping out for full screen android phones. And when the X came out the feature design, full screen with no chin, I was like, that's cool. Where's my touch ID? lol or its a cool design but it doens't blow my mind. We saw plenty of coworkers and classmates with note, edge, and LG phones with full screens all year.

 

[neutralguy]

You've posted nothing but negativity towards the X. Looking through your post history makes it impossible to believe you actually owned one, never mind two like you claim. At any rate enjoy your Note and hate onward about the X I suppose as it appears to be some sort of hobby..

I don't get it. Just because he is negative years iPhone X, doesn't mean he didn't open it. May be that's the main reasons why he is more negative because he was disappointed a lot.

 

[Apple Bite]

my excuse is really very simple... I trust very much the touch option for easy payments and online transactions.

 

[Jimrod]

"I haven't upgraded because I prefer a smaller form factor" notably absent...

Nailed it. Going all-screen was perfect for making a smaller iPhone - instead they made it even bigger than the 6/7/8, people wanting large phones buy the plus models, they missed their core market. I still haven’t even seen an X.

 

[abbas_basil]

Well, this makes absolute sense now. This is exactly why they were slowing down the older phones so it wouldn't work just fine and Apple could get 44% of their users to upgrade. I am happy to say my 6 Plus works fine and I am not upgrading anytime soon.

 

[code-m]

Probably cause most don’t want a small device these days?

Not true, I got a brand new iPhone SE 32GB for free simfree. I had the X, 7 and 6+ in the past. I prefer the smaller physical dimensions as it is more comfortable to hold, thumb type and place in any of my pockets, plus without the curved sides it’s feels stable in the hand.

I tried FaceID, it needs work for cold climate users and the AMOLED screen could also benefit.

I don’t mind the LCD screen, TouchID and the bezels. However an update to the screen size would be welcomed and 3D Touch. I use it’s quite a bit, plus I still have a headphone jack. The reason I want a smaller bezel screen is for the camera controls to have its own area vice an overlay on the viewfinder.

I enjoy using and surfing on his 4” screen better than the 4.7-5.8” screen sizes, it truly is a joy. I hope Apple never discontinues the SE physical dimensions category, I don’t really care for the larger screens. If a phone causes palm fatigue and people have to use 3rd party finger ring or pop-up button holders, then the product form and function has lost its fundamental basis for an excellent product. At the end of the day a phone is meant to be held in one hand and to be navigated with a thumb while being held, watching videos and the rest are just a nice to have feature/function.

 

[ErikGrim]

I asked what you could do with an iPhone X that you cannot do with an iPhone 8. I didn't ask what the phone was capable of.

What? I literally told you a thing you can do with the X that you can’t with an 8.

 

[IJ Reilly]

Certainly refutes the “Apple is purposely making old phones slower so people will upgrade” trope. Apparently people aren’t experiencing that.

Perhaps that too, but what I was really after is, if you want to find out if iPhone owners aren’t upgrading because they don’t find the new phone features to be compelling, then you simply ask that question. Makes no sense to disguise it in a question about whether your phone is still working fine. MR desperately needs an editor who can read their articles for sense and logic.

 

[Baymowe335]

Well, this makes absolute sense now. This is exactly why they were slowing down the older phones so it wouldn't work just fine and Apple could get 44% of their users to upgrade. I am happy to say my 6 Plus works fine and I am not upgrading anytime soon.

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Such an incredible, detailed analysis. One problem though. It’s entirely based on a false narrative and zero factual evidence. Solid otherwise though.

 

[Burger Thing]

Very simple: the iPhone X is simply not worth the money. Neat, but too expensive on what it offers. Plus: the screen is smaller than the iPhone 8+ (area wise).

And I don't like the colors of Apple's OLED screen. OLED is totally overrated anyway IMO

 

[bollman]

Piper Jaffray believes the iPhones coming in 2018 will address most of these issues

Um, what are they smoking?
* Apple won't lower prices, $999 will be the lowest price point in a few years, except maybe some old steam powered relic they'll keep selling just to keep one phone below $999. Just look at the Macbook line.
* Ok, there will be larger screens, those 8% will be satisfied.
* I hardly think Apple will ever pull another stunt with performance on old phones again, expect older phones to run just fine for years to come. I also expect Apple will have to keep the price of the battery replacement program unless they want to get under attack again.
* Other reasons, well, exactly how is Apple going to adress these people? Clairvoyance?

So, out of 3(4) issues, Apple will have a solution in placer later in 2018 for 1 of them. That's hardly "most".

 

[mi7chy]

Saying it's "a phone" ignores everything else it can do. It's really a computer which has the ability to make phone calls.

It's an iPod with calling capability.

 

[ncc1701d]

on the rare chance someone at apple reads these things - SE size with as close to X functions as possible.

 

[Altis]

I was already eyeing an upgrade, but I probably would've tried squeezing one more year out of my 6. My 6 has 128 GB of storage. Had plenty of space for music, video, apps, etc, just got tired of the sluggish UI.

That's how I feel about my 6. I really just wish I could go back to iOS 9 where the phone felt great. It's not like anything's been added that I would miss.

I don't really want to fork out CAD $1000 for a new phone just because Apple kneecapped this one.

 

[Jimrod]

The biggest reason is people are too lazy to upgrade. Even though iPhone X truly is a revolutionary device packed full of compelling features, gorgeous design, improved security, and the iPhone of the future, some people will never appreciate they are missing out on incredible new technologies.

No.

 

[jlseattle]

So why I haven't upgraded? Because I don't feel like the iPhone X is a true upgrade from my current technology. It's my current technology wrapped in a different wrapper. We need more change in order to be an substantial change. My friend has the iPhone X and its not exciting to me to the point where I have to have it. And I love my Mac products. I think other companies already came out with the X. Its like an after thought by apple.

 

[eoblaed]

My 7 Plus worked fine, too. My X is amazing.

If I chose not to upgrade tech because my current hardware ‘worked fine’, I’d be running 12 year old gear everywhere and probably still be using a Treo.

 

[EfratBarTal]

Touch ID...

 

[Mike MA]

I just dropped nearly $1,000 on an iPhone 8 Plus and a case. I upgraded from an iPhone 6. These are premium devices, well made, and expected to last. And really, my 6 would've been okay if it hand't slowed way down.

Point is, these aren't cheap devices. That's not pocket change.

Same here. iPhone 6 slowed down and battery lacked capacity. As it‘s a company phone and I didn‘t want to go for the X, I let them change battery. It recovered enormously and I got one year covered waiting for some more advanced iPhone 9 or cheaper iPhone X successor.

 

[CEmajr]

I haven't upgraded because no home button and Touch ID

 

[robbyx]

You told me that I'm missing out. So I'm asking you: What am I missing out on? What can those things do for me? So far you haven't answer my question.

Good grief! This is one if the most mind-numbing exchanges ever. Your question has been answered multiple times yet you continue to pollute this thread with posts like this.

There are obvious differences between the X and the 8. I can’t unlock an 8 by looking at it. Conversely, I can’t unlock an X by touching it. I can’t make Animojis on an 8. The big difference is form factor, of course. The X is smaller yet has a similar screen size to the 8. For many that’s a huge feature. The X introduces more gestures and some people find the gestural interface to be an improvement. Others do not.

I don’t own either phone. I’m happy with my 7 Plus. Stop trolling. You know the differences between the 8 and X as well as any of us here and clearly none of them rise to the level of “must have” for you. We get it. Loud and clear.

 

[Ramchi]

Forget iPhone X, even iPhone 8 Plus is prohibitively expensive in my place! Keeping my 7 plus for couple of more years

 

[Grey Area]

44 percent of respondents said they hadn't upgraded because their iPhone works fine, suggesting there were no standout features compelling them to purchase a new device

But it doesn't really suggest that at all, does it? Last I checked, "it works fine" still means "it works fine," and doesn't compare the new device with the old one at all.

While it may be a bit speculative, I think the interpretation by MacRumors is mostly right. If someone buys an iPhone X despite his or her old iPhone still working fine, then there must have been some compelling reason for this person. What reason could that be if not perceived standout features?