T-Mobile Automatically Upgrading Users to More Expensive Plans, But There's an Opt-Out Option

[MacRumors]

T-Mobile will be forcing customers on older smartphone plans to move to newer, more expensive plans, according to information that has been shared on Reddit. The migration will be automatic, but customers can contact support to ask to opt out of the migration.

Those who had the prior Magenta and One plans will be upgraded to Go5G, while those on the Magenta 55+ plan will be upgraded to Go5G+. Simple Choice and Select Choice users will be moved to Magenta or Essentials Select.

With these migrations to new plans, customers will see price increases of $5 to $10 per line depending on current plan. Those on the Simple/Select Choice plans, for example, will see a $10 per line price increase.

Customers who miss the notification about the upcoming plan changes can still ask to revert back for a short period, though customer service will attempt to push customers to new plans with one-time credits.

As noted by The Mobile Report, customer support representatives will attempt to convince users about the benefits of the new plan. "We are not raising the price of any of your plans; we are moving you to a newer plan with more benefits at a different cost," T-Mobile instructs employees to say.

Customers will begin receiving notifications about the upcoming plan changes on October 17, both through text messages and emails. Migration timing will vary based on bill cycle.

Article Link: T-Mobile Automatically Upgrading Users to More Expensive Plans, But There's an Opt-Out Option

 

[CostaMoses]

Thank you for picking up this story! T-Mobile doing dirty. I am a customer for now.

 

[dannyyankou]

This is very shady, I’m disappointed with T-Mobile

 

[jermwhl]

I’m on the One plan. I’ll have to make sure to keep an eye out for the notification.

 

[crawfish963]

I’m *this* close to leaving T-Mobile. Between stuff like this and the monthly data breaches it’s not worth it anymore.

Edit: anyone recommend a good MVNO on their network? Mint vs GoogleFi vs Boost Infinite?

 

[Eminemdrdre00]

"We are not raising the price of any of your plans; we are moving you to a newer plan with more benefits at a different cost," T-Mobile instructs employees to say.

That sounds a lot like raising the price...

 

[jakephish]

is the T in T-mobile for Trashy? because thats a trashy way to treat your customer base

 

[6787872]

all telecom ceo’s should be jailed

 

[dustin_]

this is pretty gross. i guess the “uncarrier” died w the sprint merger.

 

[HobeSoundDarryl]

If this goes bad for anyone, remember there is PLENTY of fish in the cellular service sea.

And jumping from one of the "big 3" to another is basically swapping one devil for another. Shop around. "Plenty" does not mean only 3 choices.

 

[BanjoDudeAhoy]

How is this even legal?

"Yeah, we know you wanted this cheaper thing, but we've decided to move you to this more expensive thing because we know better and anyway, screw you very much."
- T-Mobile, probably

 

[iBluetooth]

This is kind of a ****** praxis, making the customers have to call and wait-on-the line for hours probably.

 

[cale508]

No matter how much they sugarcoat it, if you are moving me to a plan where I have to pay more, it's called price increase.

 

[B4U]

1. AT&T forcing customers to pay with debit card or checking account otherwise the "discount" is reduced by $5 per line.
2. T-Mobile doing this shady crap to their customers.
Is Verizon any better?

-edit-
I know every single carrier is doing #1.
No need to keep quoting...
It was a rhetorical question.

 

[icanhazmac]

Similar to what VZW pulled by having an old plan surcharge. The new plan would have been about $10/mo more for me but the surcharge was $3-4 if I remember correctly.

I promptly switched to a pre-pay plan and saved BIG $$.

 

[nutmac]

If T-Mobile wants to migrate customers, there is a better way to do this.

Send a link where they can get an accurate before-and-after pricing information (the current pricing page is wildly inaccurate). Entice them by offering a promo (e.g., one of the existing lines become free). Ask customers to confirm to make the change.

But requiring customers to opt out is the wrong way to do this.

 

[Keymaster]

Say what you want about AT&T, they have never pulled this. I was on the original iPhone plan for a long time, and only moved when I finally chose to move to a plan that better fit with a new phone and changed usage. There are ways to encourage people to move to a new plan (like new features or support), or they could just up the charges because it costs more to operate their network (a justifiable reason, presuming it's true). This looks like an attempt to disguise a price increase with a plan change forced on users, with a difficult way for them to keep their current plan.

I didn't look to see if there's a benefit to the new plans, but it's pretty bad optics to force people to change just because they want to move them to different plans....it's going to piss people off more than if they just raised the prices for everyone $5. Would be interesting to see how many people they drive away with this ploy.

 

[crawfish963]

If this goes bad for anyone, remember there is PLENTY of fish in the cellular service sea.

And jumping from one of the "big 3" to another is basically swapping one devil for another. Shop around. "Plenty" does not mean only 3 choices.

Anyone know how good Boost Unlimited is? GoogleFi on iPhone?

 

[dannyyankou]

I’m *this* close to leaving T-Mobile. Between stuff like this and the monthly data breaches it’s not worth it anymore.

I just started with them several months ago, I just don’t know which carrier I would switch to. They’re all bad. MVNOs are an option, but there’s compromises. Maybe Verizon prepaid?

 

[cale508]

1. AT&T forcing customers to pay with debit card or checking account otherwise the "discount" is reduced by $5 per line.
2. T-Mobile doing this shady crap to their customers.
Is Verizon any better?

Verizon has the same as AT&T. Discount is $10/line for autopay and paperless billing.

 

[ApplesAreSweet&Sour]

That sounds a lot like raising the price...

Technically, they're just giving you more benefits and a different price. And that price just coincidentally happens to be higher regardless of which of the newer plans you pick.

It's really the same as before, if you think about it, because you're getting more than before. So being that you get more, obviously, you have to pay more to stay at the same price as when you were getting less benefits.

If they gave you more benefits than previously, but you stayed at the old price, then it wouldn't be the same price as before.

It's all very good.. for T-Mobile's bottomline.

👏🤣

 

[DBZmusicboy01]

The Beauty of Capitalism 😍
Thank You So Much For Making My Life More Difficult.

 

[Mr. Dee]

I'm on the T-Mobile Essentials plan and I pay 18 dollars a month taxes included. I don't want anything else. It more than meets my needs and I have Wi-Fi in my utilities and free Wi-Fi at work.

 

[yeah]

"How to Rapidly Lose A lot of Customers for Dummies". Book out now!

 

[summiter]

T-Mobile will be forcing customers on older smartphone plans to move to newer, more expensive plans, according to information that has been shared on Reddit. The migration will be automatic, but customers can contact support to ask to opt out of the migration.

Those who had the prior Magenta and One plans will be upgraded to Go5G, while those on the Magenta 55+ plan will be upgraded to Go5G+. Simple Choice and Select Choice users will be moved to Magenta or Essentials Select.

With these migrations to new plans, customers will see price increases of $5 to $10 per line depending on current plan. Those on the Simple/Select Choice plans, for example, will see a $10 per line price increase.

Customers who miss the notification about the upcoming plan changes can still ask to revert back for a short period, though customer service will attempt to push customers to new plans with one-time credits.

As noted by The Mobile Report, customer support representatives will attempt to convince users about the benefits of the new plan. "We are not raising the price of any of your plans; we are moving you to a newer plan with more benefits at a different cost," T-Mobile instructs employees to say.

Customers will begin receiving notifications about the upcoming plan changes on October 17, both through text messages and emails. Migration timing will vary based on bill cycle.

Article Link: T-Mobile Automatically Upgrading Users to More Expensive Plans, But There's an Opt-Out Option

Shady at a minimum. How is that not illegal?

It does make my decision to never consider tmo much much easier.