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T-Mobile Automatically Upgrading Users to More Expensive Plans, But There's an Opt-Out Option

If this impacts business customers, they'll be losing 35 or 36 multi-line business accounts that I oversee for my company - along with my personal account. Their old guarantee that they'll never raise prices was the entire reason I migrated my business accounts and personal account over to them years ago.

They'll be losing around $10,000 a month if I decide to take my business elsewhere. Time to start calling the business reps at Verizon to see what they'll offer for that kind of migration. I'll "uncarrier" T-Mobile.
 
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cale508 said:
No matter how much they sugarcoat it, if you are moving me to a plan where I have to pay more, it's called price increase.
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It's not as bad as people's reaction seems to indicate:
  1. You can stay on your current plan if you want
  2. The new plan is a better plan. I compared the new plan to my current plan. I'd pay $30 for two lines bu I would get unlimited hot-spot and 2 year deice upgrade eligibility.
Now, the new plan benefits are not worth it for me so I'll probably stay with the current plan.
 
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falainber said:
It's not as bad as people's reaction seems to indicate:
  1. You can stay on your current plan if you want
  2. The new plan is a better plan. I compared the new plan to my current plan. I'd pay $30 for two lines bu I would get unlimited hot-spot and 2 year deice upgrade eligibility.
Now, the new plan benefits are not worth it for me so I'll probably stay with the current plan.
Click to expand...
It's not about that, it's also the fact that you have to call/contact them for you to stay in your plan. They will automatically move you to the plan they think benefits you the most.
 
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Those price increases, and the shady and semi-forcible way they were done, is a very Tim Cook-style move from T-Moblie's current CEO.

T-Mobile seemed relatively more ethical back when John Legere was CEO. T-Moblie is unethical, but the other two of the three big providers, Verizon and AT&T, are more unethical. The most unethical is AT&T. Not only that, but AT&T's customer service is the worst by far.

Unfortunately, in my location, I have no choice but to use AT&T since I cannot get a signal with the other two inside the house where I stay. If the other two were to build towers in this area, I would consider dumping AT&T to switch to T-Mobile.
 
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Honestly AT&T is the most consistent, albeit not the fastest, I’ve found. All location based, and of course you may not like the 36 month financing, but having the same deals on all plans is the most “uncarrier” thing going on right now.
 
FitzSitzQuitz said:
If this impacts business customers, they'll be losing 35 or 36 multi-line business accounts that I oversee for my company - along with my personal account. Their old guarantee that they'll never raise prices was the entire reason I migrated my business accounts and personal account over to them years ago.

They'll be losing around $10,000 a month if I decide to take my business elsewhere. Time to start calling the business reps at Verizon to see what they'll offer for that kind of migration. I'll "uncarrier" T-Mobile.
Click to expand...
I have an 18 line business that I plan on migrating if they touch my plan. I would literally be okay with paying more to another carrier just to spite them for this.
 
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This is step four of "How to destroy your brand in five steps."

T-Mobile has made some questionable moves over the past couple of years (and failed to make others, such as protecting customer data) but this one takes the cake. And no, I don't want free cake for my next T-Mobile Tuesdays treat.
 
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They are all full of terrible business practices, but the actual service from T-Mobile is awful. I went with T-Mobile because they were $100 cheaper than Verizon, and the Magenta Max plan had no extra charges when traveling internationally. But at home, service sucked. I rarely had a signal, and Cellular Lookup took 38% of battery utilization. I dropped them last month and went with Xfinity Mobile, which is cheaper and more reliable.
 
I’m not sure what my plan is called, but is unlimited everything for $60. I have had it for approximately seven years.
 
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crawfish963 said:
I’m *this* close to leaving T-Mobile. Between stuff like this and the monthly data breaches it’s not worth it anymore.

Edit: anyone recommend a good MVNO on their network? Mint vs GoogleFi vs Boost Infinite?
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I used Ting and they were great. But I left (backup flipphone $6/month) right before they were bought by Dish.
 
Shady move. I'll wait for the notification and I'll opt out. This opt out move is really shady and greedy.
 
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F23 said:
Apple hurry up and join the carrier game and save us from these demons.
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Apple bowed down to the carriers right before 15…. You can no longer buy a phone using the Apple credit card. No interest plan without being connected to a traditional carrier first.

So I doubt Apple will jump in 😵‍💫
 
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