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T-Mobile.com preorder thread

ELPresidente720 said:
If anyone's to blame, it's the people of the logistics end of things who can't make up their mind when a shipment is going to go out. The web developers are largely blameless. My guess is they're overwhelmed with the scope of their first major (and overall record-breaking) iPhone rollout.
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This release has nothing to do with the crapiness of the site. It's always been this bulky and slow for a year or so now (probably longer). Their incompetence is just more apparent when you actually need to use the site.
 
ELPresidente720 said:
Like everyone else I'm waiting for my estimated "please God just tell me something" date. I called the automated line to check on my order status just for kicks, and my order number came up as nonexistent... this despite having an order status page that says I have an order. I talked to a rep and she said for some reason even though I'd done everything on my end and they had my EIS, something didn't get cleared on their end and the automated system didn't recognize my order (which sounds like it could be very bad). All she had to do was enter something into her computer to fix it. I asked if any of this would impact my order, and she said it should not since orders were ranked based on when the EIS was submitted. After that, I finally got an email from T-Mobile saying they got my order. It had the correct EIS date for when my order was approved.

TL;DR: make sure you got a "We've received your order" email since ordering your iPhone. If you haven't, call the automated line and see if your order number exists. If it doesn't, talk to a rep.
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It happened to me also (look a few posts behind), the rep had to re-do my order and this time I did get a confirmation email. Anyone that doesn't get their order # recognized by 18006725390 should call T-Mobile web support thingy at 1-800-937-8997
 
utahman130 said:
Hopefully. And, there's been so many difference responses by t-mobile employees I don't know what to believe.
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Went with my sister in law to the t-mobile store today so she could jump to an iPhone 5s. Talked with the guy there today about shipments and he said he has no idea how their doing anything.. so sad when we can't even put our trust in someone who should know something. Sad thing is he said after the iPhone 6 comes out he said the iPhone 5s would discontinue.. moron shouldn't even be working for a company that sells apple if he doesn't actually know anything."I'm a very outspoken person I hate it sometimes" but hey if your stupid I won't deny it.
 
Blurred Mellow said:
It happened to me also (look a few posts behind), the rep had to re-do my order and this time I did get a confirmation email. Anyone that doesn't get their order # recognized by 18006725390 should call T-Mobile web support thingy at 1-800-937-8997
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Looks like this happened to me as well. Calling now. Will be pissed if they can't get me the phone by Friday and I bet it will be impossible considering I ordered a space grey 6 plus 128gb
 
Blurred Mellow said:
It happened to me also (look a few posts behind), the rep had to re-do my order and this time I did get a confirmation email. Anyone that doesn't get their order # recognized by 18006725390 should call T-Mobile web support thingy at 1-800-937-8997
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Happened to me too.

Original order of 2 phones (6 and 6+) placed on 9/12 @ 12:40 pdt. The automated response wouldn't recognize my order number. I spoke with a csr who "pushed it through" and now I'm able to track my order via the automated system. Says it will be delivered by 9/23. During the phone call I noticed that my card had been charged the full amount, when previously there was only a $1 hold.
 
I'm hoping I can get one In a t mobile retail store and cancel my preorder after purchasing the phone at the store at this point because it looks like I won't get it Friday, and if I can get one Friday, I'll definitely go wait outside the T-Mo store.
 
I ordered 2 iphones:

- iPhone 6 Gold 64 GB - Just got charged on the CC.
- iPhone 6+ Gray 128 GB - No charge yet.

Looks like the iPhone 6 Gold will be here soonish.
 
OK now I'm confused. After everything I was about to give up on T-Mobile go wait in line at AT&T get a phone and move on. Now today I get an alert from my bank that the charge for my T-Mobile order went through. Has anyone gotten any updates on their orders after getting charged?
 
SoFlo said:
OK: Here's a thought that many of you might not have considered.

What if T-Mobile is charging/preparing Ground orders now, and will release those first before getting to the orders that paid for Overnight shipping?

They have no objective to release the phone earlier than 9/19, so getting the ground orders out NOW and handling the overnight orders late tomorrow/Thursday makes the most sense to me.

Remember, they have X amount of stock, and Y amount of people that handle shipments. Logistically there is only so much they can do at any given time.
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Nope. because they charged me for my iPhone 6 and I paid 25$ for over night shipping
 
Just called T-mobile. I ordered @ 4 am EST. Through T-Mobile's business team.

Even though it says Backordered 9/12 on the order status website i was guaranteed by a business sales team manger that my item was processed & pending shipment. & that it should be there friday.

Take that with a grain of salt though b.c i have a business account with a lot of lines and they said the supply for the Tmobile business is separate from normal consumer.
 
SoFlo said:
Yes.. it's just a theory.

What drives me crazy is that I was probably one of the first people that ordered - I called business care at 2:45am and had the order placed within 15 minutes. Now, keep in mind, I paid full price for the phone and since it's applied to the bill, I have no way of knowing if I've been "charged".

I've not seen any change of status - it still shows "Order Placed"

Image
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I'm in the exact same position as you. Ordered through biz care around 2:30am central... Fingers crossed!
 
how many of you are sitting on cloud:
iphone6+ any capacity & card charged on tmo site or your bank or some sort of shopping notices?
 
s.hasan546 said:
Just called T-mobile. I ordered @ 4 am EST. Through T-Mobile's business team.

Even though it says Backordered 9/12 on the order status website i was guaranteed by a business sales team manger that my item was processed & pending shipment. & that it should be there friday.

Take that with a grain of salt though b.c i have a business account with a lot of lines and they said the supply for the Tmobile business is separate from normal consumer.
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I was told the same thing. it doesnt show backordered on his end so thats good.
 
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Answer I got on twitter from tmobile....
 
My wife's iPhone 6 just got charged. JUMP! ordered placed online at 4:37pm PT 9/12. Still waiting for my iPhone 6+ to be charged. I placed my order 15 min before hers. Come on tmo, take my money!!!
 
As others have noted, I believe part of the "tracking no tracking" problem is that the other carriers have Apple drop ship them direct from China whereas TMO actually take delivery then process the order and label for onward collection by UPS. So that would explain why Verizon folks may appear to be ahead of the game. Pretty sure Apple has a "boil in oil" small print for UPS/FedEx if they deliver BEFORE the appointed release day so in the end, if TMO are reboxing/labelling at the moment it should still end up an even race. Now whether there is a real difference in paying for "faster" shipping I don't know. At 3am things get a bit hazy...
 
Arcadiazero said:
Hello everyone,

I have been reading this thread for awhile and decided to share some information. I just got off the phone with T-Mobile CS and talked to the direct supervisor "K*****E" and was told :

Orders placed before 12pm PDT are guaranteed to be in first batch (Launch Delivery) *Iphone 6 Plus*.

Any EIP emails verified on 9/13 from the orders placed on 9/12 STILL count as 9/12 orders :)

They will start charging cards for people who ordered the iPhone 6 plus on Wed/Thurs (Launch Delivery).

She wouldn't verify the situation from Jump Customers ordering Saturday/Sunday getting priority unfortunately.
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I ordered a white 6 plus 16 gb over the phone on 9/12 at ~4:40 pm EDT. I guess this means I'm not getting it Friday?
 
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