Did you get 128GB 6+ phones? In gold? I don't know how they prioritize this. I did do a lookup based on my T-Mobile number, country, and zip and found this via UPS. I ordered ground shipping:
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T-Mobile.com preorder thread
- Thread starter utahman130
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Did you get 128GB 6+ phones? In gold? I don't know how they prioritize this. I did do a lookup based on my T-Mobile number, country, and zip and found this via UPS. I ordered ground shipping:
Someone call customer support and make sure these are the real deal. Now I'm paranoid mine won't show up on Friday despite receiving a text.
Then again, why would I believe customer support after what's happe this week
Then again, why would I believe customer support after what's happe this week
If I remember correctly, @tmobilehelp and @tmobile said shipping info would be available today or tomorrow at the latest. I don't think they meant they would send a text out. I think the meant they would send out emails with actual tracking numbers.
I like what you preach, please keep'm coming
wait, this comment was insensitive to 'un-prioritzied' folk sowey
Ordered on 9/12 at 4:48PM
128GB Space Gray iPhone 6+
Non-jump regular upgrade
Backorder 3:24AM 9/17
CC charged in full 4:11PM 9/17
T-Mobile text confirming Friday arrival
Checked UPS and entered phone number, nothing as of yet
128GB Space Gray iPhone 6+
Non-jump regular upgrade
Backorder 3:24AM 9/17
CC charged in full 4:11PM 9/17
T-Mobile text confirming Friday arrival
Checked UPS and entered phone number, nothing as of yet
I wouldn't say it's justified to leave T-Mobile because you don't understand the inner workings of their shipping/order process.
Tmobile fail
You guys!!! This is too upsetting. On Friday they told me I can only Pre-order online via JUMP and then that d didn't work, then I had to show up at a store, they told me to go online... Then I called and they said it had to be online orders... It finally worked at 12PM PST and got my order and now only the people who got it over the phone have iPhones shipping on FRIDAY? WAAAAAAA I don't even have a tracking number. What about the CEOs promise to prioritize JUMP customers?
You guys!!! This is too upsetting. On Friday they told me I can only Pre-order online via JUMP and then that d didn't work, then I had to show up at a store, they told me to go online... Then I called and they said it had to be online orders... It finally worked at 12PM PST and got my order and now only the people who got it over the phone have iPhones shipping on FRIDAY? WAAAAAAA I don't even have a tracking number. What about the CEOs promise to prioritize JUMP customers?
It's been said multiple times before, but CS knows very little about what's going on.
Agreed... we are all just trying to have a good time here by telling our issues and helping each other out. I can also understand how frustrating this situation can be for some people, so telling someone to cry more isn't helpful at all to anyone.
I havent received anything from TMO, text or email. Only two seperate packages from tmobile for delivery tomorrow. i had to seperate iphone 6 orders. When i called TMO on a separate issue i asked about my iphones and the lady was telling me they had backordered my iphones for 4-6 weeks. She even asked me if the last agent had expalined the back order! I told her the last agent said they go out friday! And added please explain why UPS says I have two shipments coming from TMO? She really couldnt, poor girl. I would hate to be working in that call center!!
It's perfectly justified to leave because of poor communication with your customers. It's not the fact people aren't getting their phones. It's the inconsistent communication. Communication makes great companies. Everything else is just fluff.
Why do you think everyone hates Comcast? Random **** on your bill. Their product is usually great, but their customer service is terrible.
Well he knew about the texts and emails before I even asked him about them. I didn't even mention them, he did.
i guess i can relax or so about this i got some information. i just hope it comes next week and not the 30 which its suppose to be here between 22 and the 30 i guess cause i got ground shipping and thats 4-7 days right ? well im okay for now hoping the tracking info soon follows if it is ground it should be coming soon i suppose like tomorrow or friday i guess
Dude, awesome, so happy for you...but...
WHAT THE **** TMOBILE...I ordered via JUMP at 9:07AM PDT on the 12th. My email...22nd to 30th. Seriously...they're picking numbers at ****ing random.
that seems incredibly unlikely, I'm more likely to believe the text than one of the customer support people just because they rarely know much more than we do
Those were likely the most popular models to purchase. I recall getting an iPhone 4s way-back-when and couldn't find a white 32GB for the longest time. I chose the 128GB at random since I didn't think too many would get it in Gold.
Nah. I ordered at 11:30 PDT/2:30 EDT and got the Friday message. I believe the 1-2 days message means that you're towards the bottom of the barrel, and you'll get a shipment update once T-Mobile figures out when their next unallocated shipment will arrive.