So I am starting to become very frustrated with this situation. I ordered on the 12th. I was then advised to cancel that order by customer service and make a JUMP order on the 14th. I did that. Now they have charged my card as of yesterday, but I have ZERO information beyond that.
My card company even confirmed it is a charge not a hold so that excuse from T-Mobile is not valid.
With that said, I find it very frustrating to now have charges on my account and no phone even in transit from what I can tell. How is that legal.
I am in the same exact situation as you. Ordered 6:40 EST on the 12th. Was advised to cancel and use JUMP early on the 14th. My card was charged on Thursday but nothing since but those bs text messages. Ordered 16gb 6+ space grey