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T-Mobile.com preorder thread

nitro230 said:
I apologize in advance for this being long but I just needed to vent...

So here is my story:

I woke up at 3am Friday and tried to preorder for an hour before going back to bed since the systems were down.

Friday at 7am I called up T-Mobile CS to try and order on the phone. The rep tells me that they cannot perform Jump! preorders on the phone and that I can only do that online or at a store (after reading the forums later on I find this to be a lie as others with Jump! were able to preorder on the phone).

I went to T-Mobile store #1 the as soon as they opened at 10am and they told me that they they could not do any preorders for anything except the 16gig versions and then when they found out I had Jump! they said they weren't able to take Jump! preorders and sent me away.

After having a weird feeling and not believing them, I went to T-Mobile store #2 and they reassured me that they could in fact take Jump! preorders on any of the phones but after a half hour of trying they said the systems were down and sent me home saying they would call when it was back up.

Went home and tried to preorder online every 20 minutes or so for the rest of the day until the store called again an hour before closing saying their systems was still down and to try back the next day.

I continue to try online every hour or so to no avail until I go to bed.

I wake up the next day (Sat) around 8am and finally I am able to order the iPhone 6 Plus 64gig Space Grey using Jump! online.

Wednesday the 17th I get a text and email from T-Mobile saying I will be receiving my iPhone 6 Plus on Friday September 20th (cheering ensues).

Friday comes and goes with no tracking, no credit card charged, no word, nothing (sadness ensues).

On Saturday, my order status information online changes from Pre Ordered to Backordered.

On Sunday I call T-Mobile to see whats up and when I can expect the phone and they basically say that they have no idea when I will get it and say I can receive it anywhere from this week to 8 weeks from now. They also have no idea when they will be able to give me a realistic time frame.

Today, I give up. Still no tracking number, still no charge on my credit card, still no order status update, still zero information. Everyone else I know who preordered from various other carriers at least knows the week they will be getting it even if its not until November. When people ask when mine is coming all I can say is that I'll probably (read: hopefully) get it by December.

I can understand if they took too many orders and cannot fulfill what they have. Thats fine, it happens. What I cannot understand is that they promised Jump! customers would be prioritized which was obviously a lie considering new and non Jump! customers here already receiving their phones. Whats even worse is that they cannot even give me a week which I can expect to get anything, hell, they can't even give me a month in which I should be expecting it. It is just unexceptable and has put a sour taste on what has been an otherwise pleasant experience dealing with T-Mobile this past year.
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No need to apologies, this is what this forum is all about... I feel you... your history resonates the experience of many of us including me. I was lured by that Snake Legere's promise of how they will treat the JUMP customers priority!!! they released that shet as soon as people were complaining about how jump customers couldn't participate in the pre-orders... it wasn't a service, it was a reactive 'TACTICAL' call to dissipate bad press on the JUMP program...

you should email John Legere and PASTE in what you've just posted and hopefully they will compensate you...
 
Tekjams said:
As a new AND jump customer, I'd have to disagree..

I've heard nothing since the day after I placed my order. Tomorrow will be a full week. (see sig)
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Most times you see the term "JUMP customer" used in this thread, we're referring to people who upgraded using JUMP, not new customers who will be eligible to JUMP in the future.

T-Mobile's JUMP servers were down on 9/12, meaning most of us had an even more aggravating ordering experience than others. And as a result they said they would prioritize JUMP orders, which hasn't seemed to happen.
 
Ordered a 64GB Silver iPhone 6 through JUMP on 9/14.

Got the 9/22-9/30 text and e-mail. Since then no cc charge and status is still backordered.

A little frustrated since sister ordered the same phone on 9/14 as well and received it this past Saturday 9/20.
 
It would just be nice to hear something. ANYTHING definitive. If we seriously have to wait up to 6 weeks, so be it. Just say it. There doesn't seem to be any specific pattern to who gets their phones first anymore.

Aside from the "we'll let you know" text, I haven't heard anything. 16GB 6+ ordered early morning 9/12 with EIP and overnight.
 
I'm hoping to get a tracking number or any sort of communication from tmo tonight.. Otherwise I'm sending an email tomorrow.. Won't do much but at least I can respectfully tell them how i feel
 
Nobody can find my order lmao.
I'm SOOOOO DONE WITH TMOBILE.
I'm ready to sign a contract.
It's sad that everyone who puts me on hold I say "please don't hang up, every other rep has hung up on me"
Now I'm on the phone with a manger and she's giving me attitude lmao. Soooooo doneeee.
 
Well it's 8:23pm now and I don't think I'm getting my phone by "end of day" lol



uLy5n8K.png
 
So my order got canceled. I ordered it on the 12th and I got a text today that said thank you for your upgrade. Then an hour later, it said my order was canceled. I called CS and they have no reason why. So i asked for a supervisor and they don't know why either. So I had to re order my iPhone 6Plus 64gb SG and the supervisor said they would be crediting my account when the phone comes.
 
checked the apple store website for a 6+ silver 64GB with verizon, there are 3 stores within a 50 miles radius of me that have it available

i just dont want to go thru the whole return hassle
 
J2funny said:
So my order got canceled. I ordered it on the 12th and I got a text today that said thank you for your upgrade. Then an hour later, it said my order was canceled. I called CS and they have no reason why. So i asked for a supervisor and they don't know why either. So I had to re order my iPhone 6Plus 64gb SG and the supervisor said they would be crediting my account when the phone comes.
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Crazy
 
Amazingly enough, I had no trouble at all with T-Mobile. I pre-ordered around noon on 9/13, got an email on 9/17 that said "Your iPhone will be delivered on 9/19!" Just past midnight on the 19th I got a shipping notification. It shipped out from Louisville around 10pm on the 18th. Got the tracking number, went to the UPS web site and requested hold for pickup. I got an email from UPS at 8am on the 19th and I went and picked up my phone. :cool:
 
J2funny said:
So my order got canceled. I ordered it on the 12th and I got a text today that said thank you for your upgrade. Then an hour later, it said my order was canceled. I called CS and they have no reason why. So i asked for a supervisor and they don't know why either. So I had to re order my iPhone 6Plus 64gb SG and the supervisor said they would be crediting my account when the phone comes.
Click to expand...

credit your account for how much?
 
Good luck to everyone! I cancelled and got me a gold 64gb at one of my local stores thru a network connect! Regular 6 plus for now, I'll decide on getting the plus later on!
 
I'd just like to point out there are still a lot of pissed of new customers out here too....everybody's getting the shaft on the lack of information and haphazard processing of orders.

Hell, I'd be happy if they gave me a legitimate piece of information on when I might expect to see my new phone.

If I operated my small business this way, I'd be out of business.
 
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