Sending another email to John Legere. Links directly to this forum, not that they will click it. This is absolutely ridiculous. I work at gamestop who obviously does reservations alot, And guess what we have the product DAY 1 FOR ALL CUSTOMERS WHO RESERVED and MOST if not ALL of those who didnt. Its not difficult its all about working with vendors and getting the job done.
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T-Mobile.com preorder thread
- Thread starter utahman130
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For that much money, I want a phone with legs that will also make my coffee in the morning.
Pre-ordered on the 12th, order went through in the afternoon. Non-Jump.
Ordered my 16 GB Gold 6+ first. Then, placed an order for my wife's Silver 16 GB 6.
She got hers on Launch Day.
My Gold 16 GB 6+ remains on backorder, no date, no cc charge, no text, no date in the source code on the order page.
T-Mobile reps I've talked to have quoted the 22nd-30th over the phone. They told me re-ordering a 6 or a 6+ wouldn't really get me a phone faster, but I'm tempted to test it out...
Ordered my 16 GB Gold 6+ first. Then, placed an order for my wife's Silver 16 GB 6.
She got hers on Launch Day.
My Gold 16 GB 6+ remains on backorder, no date, no cc charge, no text, no date in the source code on the order page.
T-Mobile reps I've talked to have quoted the 22nd-30th over the phone. They told me re-ordering a 6 or a 6+ wouldn't really get me a phone faster, but I'm tempted to test it out...
I was rather excited to switch to T-Mobile for wifi calling and to save a few bucks. We preordered on at 5:49AM PST 9/12, and immediately signed the EIP. On Saturday 9/20, I was disappointed that the ship date was 9/23. However, on Sunday, our preorder disappeared completely from their system - I called twice, gave up after 15 minutes hold on the first, stuck through 20 on the second, and they created a ticket for the problem and said I should call back on Monday. On Monday, after three calls with 20 minutes hold time (each), they finally said that we need to start a new order from scratch, with an estimated ship time of 8 weeks. It was totally lost / deleted, for no obvious reason.
We will likely renew again with AT&T as soon as T-Mobile's 15 day order purge date passes (to guarantee that they won't rediscover our order after a database repair and send us redundant iPhones). AT&T's 2015 wifi calling addition (stupidly announced on release day, rather than before) will address my main concern, and I'm happy to pay slightly more to have some assurance of competence.
We will likely renew again with AT&T as soon as T-Mobile's 15 day order purge date passes (to guarantee that they won't rediscover our order after a database repair and send us redundant iPhones). AT&T's 2015 wifi calling addition (stupidly announced on release day, rather than before) will address my main concern, and I'm happy to pay slightly more to have some assurance of competence.
Right. Mine was completely different the second time. I get emails instead of texts. I got the "Enjoy Your New Phone" email hours after and even my card has the payment as pending until shipment. I got none of that the first time.
I think there was a server transfer that weekend and the data was corrupted. If you have order numbers then get in touch with the exec team and see what they can do for you.
This happened to me. I was able to pick up my phone with Will Call at my UPS processing center. Do you have any updates today? I didn't see any movement on my phone until 12:30am this morning.
Happened to me too. I ordered on the 12th at 8 AM at the store. Signed the EIP in the store as soon as it hit my email. Waiting and waiting with no updates and then on Monday, I got a text saying my order was canceled. They have no reason as to why. So I had to re-order another one and now I have to wait till who knows when
The recurring pattern here is Ordered on the 12th
If you ordered that first weekend system issues most likely corrupted your order.
Get in touch with the exec team and Re-Order! You may be waiting until the system craps out your order and will just get more frustrated.
If you ordered that first weekend system issues most likely corrupted your order.
Get in touch with the exec team and Re-Order! You may be waiting until the system craps out your order and will just get more frustrated.
I did and they said 6 weeks. After placing my second order I got a text that said estimated delivery date is 2 weeks out. I don't think the 6 weeks was necessarily accurate, probably a safe estimate, but who knows how long it will take.
This is very true and pathetic. Good call out though. I have never had this much trouble getting an iphone at launch... although first time with t-mobile. Others were with verizon and att.
Just received the ******** email from Joel Chavez... the copy paste one everyone is getting! How long after this should i be expecting a call from someone?
I got a call about 4 hours later I think.
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Email john.legere@t-mobile.com
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For a 6+?
Now I'm kind of torn about trying a second order. I just so happened to order my phone in what is apparently a popular color, my order does show up in the alerts section of MyTmobile, and I did get an initial email once I placed the order and the email about 22-30 days. I just haven't gotten anything since, nor was my card ever charged. No pre-authorization or anything. Plus, there are people that have ordered the same phone after me and received it already.
john.legere@t-mobile.com
Explain your situation and attach any order info you can. Phone number, email, order number, etc. They will get back to you.
LMAO I just talked to a supervisor over chat and told her i would pay my phone bill 6 weeks late this upcoming month because i was guaranteed a phone on the 19th and didn't get it. so they won't get their payment when i guaranteed them they would get it! she was like no... lets find a way to resolve this and i just X'd it out! Im so frustrated with this whole thing!