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T-Mobile.com preorder thread

Over the past week I've been nothing but respectful, cordial, and heck I've even been apologetic towards CS/EXEC CS/other contacts lol. After non stop thinking about this phone order, and how much I'm going to be charged my patience has worn out. All I want is my phone, so I can stop obsessing about it! I'm not even excited to play with the actual phone itself anymore, I just want this whole process to be done so I can move on haha!
 
Harverd said:
Over the past week I've been nothing but respectful, cordial, and heck I've even been apologetic towards CS/EXEC CS/other contacts lol. After non stop thinking about this phone order, and how much I'm going to be charged my patience has worn out. All I want is my phone, so I can stop obsessing about it! I'm not even excited to play with the actual phone itself anymore, I just want this whole process to be done so I can move on haha!
Click to expand...

Haha. I want to be with the others who've gotten their phones and have found their way
 
i'm sad ... no call from any reps, no charge, nothing ...

i sent this to john via email for those of you who didn't catch this earlier

Dear John Legere,

My name is M. Maeghan Skala and I’ve been a T-Mobile customer for 5 months now; my husband and I purchased an iPhone 5S using the installment plan. We planned on switching my husband’s line over when the iPhone 6 became available. So here’s what I’ve gone through since approximately 7:45am on Sep. 13th. I’ve included all three signed eip’s and a few screenshots. I’m posting here the comment I posted on your facebook page announcing the availablity of the iPhone 6.

I preordered my iPhone 6 64gb on the 13th in the am hours. Signed my eip, got the signed copy in my inbox. On Thursday, the 18th, I was getting concerned because I didn't receive any emails. I would check with the 'order status' form on the website and it would say order processing. So I called on the 18th and spoke to a lady and she told me that my order was canceled. Granted the web form didn't show that, it said order processing. She told me I would have to pace a whole new order and would be pushed to the back of the line. How was this fair? I was never notified that my order was canceled.

So Monday morning on the 22nd I called the automated number and I got the message that I would receive the phone on the 23rd. Then I called an hour later and the automated 'robo' lady said my order was CANCELED. Again? For the 2nd time?!?! So I called and spoke to an agent; the agent told me my best bet was to go into the store and order at this point.

So I went into my local store and ordered a phone, same one I preordered on the 13th. They told me in the store that I would receive it on the 23rd. I paid for overnight shipping. Later that day I checked the web form, it said pending shipping. I also checked with automated number, the 'robo' lady said I would receive it on the 23rd. I even called later that evening and spoke with an agent, the agent told me that I would receive the phone on the 23rd.

I wake up on the 23rd to a text message that my new number had been suspended. I check the web form and now the status of my order went from pending shipping to backordered. I called and spoke to an agent, the agent told me that they couldn't help me because I didn't place the order online or over the phone.

Is this some cruel joke? What kind of company takes preorders and cancels the preorders without notifying the customer? What kind of company does this to a customer 2 times? What kind of company tells the customer to go to a store to place an order, the store tells the customer that they will recieve the phone the next day, then wake up to a text message that the line was suspended and that the phone is no longer pending shipment but backordered?

This has caused me quite a bit of stress, and it’s taken up hours of my time. Hours that I can’t get back.
Thanks for listening ~ maeghan
 
Hope this site does not go down at the pace everybody is posting replies:eek:

6+ SG 64GB Silver
JUMPed 9/16 9:30 PM PT
Status:Being Processed
No Text/Email no CC charge
 
Shipping Method...

Here's what it says to my order status... Wondering if it's accurate... My card got charged since I placed an order on 9/19...

I ordered 4 iPhone6+, two 64gb SG and two 64gb Silver...

Shipping Method
Standard (free) 2-4 business days
9/26-9/30
 
maeghan said:
i'm sad ... no call from any reps, no charge, nothing ...

i sent this to john via email for those of you who didn't catch this earlier

Dear John Legere,

My name is M. Maeghan Skala and I’ve been a T-Mobile customer for 5 months now; my husband and I purchased an iPhone 5S using the installment plan. We planned on switching my husband’s line over when the iPhone 6 became available. So here’s what I’ve gone through since approximately 7:45am on Sep. 13th. I’ve included all three signed eip’s and a few screenshots. I’m posting here the comment I posted on your facebook page announcing the availablity of the iPhone 6.

I preordered my iPhone 6 64gb on the 13th in the am hours. Signed my eip, got the signed copy in my inbox. On Thursday, the 18th, I was getting concerned because I didn't receive any emails. I would check with the 'order status' form on the website and it would say order processing. So I called on the 18th and spoke to a lady and she told me that my order was canceled. Granted the web form didn't show that, it said order processing. She told me I would have to pace a whole new order and would be pushed to the back of the line. How was this fair? I was never notified that my order was canceled.

So Monday morning on the 22nd I called the automated number and I got the message that I would receive the phone on the 23rd. Then I called an hour later and the automated 'robo' lady said my order was CANCELED. Again? For the 2nd time?!?! So I called and spoke to an agent; the agent told me my best bet was to go into the store and order at this point.

So I went into my local store and ordered a phone, same one I preordered on the 13th. They told me in the store that I would receive it on the 23rd. I paid for overnight shipping. Later that day I checked the web form, it said pending shipping. I also checked with automated number, the 'robo' lady said I would receive it on the 23rd. I even called later that evening and spoke with an agent, the agent told me that I would receive the phone on the 23rd.

I wake up on the 23rd to a text message that my new number had been suspended. I check the web form and now the status of my order went from pending shipping to backordered. I called and spoke to an agent, the agent told me that they couldn't help me because I didn't place the order online or over the phone.

Is this some cruel joke? What kind of company takes preorders and cancels the preorders without notifying the customer? What kind of company does this to a customer 2 times? What kind of company tells the customer to go to a store to place an order, the store tells the customer that they will recieve the phone the next day, then wake up to a text message that the line was suspended and that the phone is no longer pending shipment but backordered?

This has caused me quite a bit of stress, and it’s taken up hours of my time. Hours that I can’t get back.
Thanks for listening ~ maeghan
Click to expand...


Be patient! they didn't get back to me till pretty long after i emailed them
 
maeghan said:
i'm sad ... no call from any reps, no charge, nothing ...

i sent this to john via email for those of you who didn't catch this earlier

Dear John Legere,

My name is M. Maeghan Skala and I’ve been a T-Mobile customer for 5 months now; my husband and I purchased an iPhone 5S using the installment plan. We planned on switching my husband’s line over when the iPhone 6 became available. So here’s what I’ve gone through since approximately 7:45am on Sep. 13th. I’ve included all three signed eip’s and a few screenshots. I’m posting here the comment I posted on your facebook page announcing the availablity of the iPhone 6.

I preordered my iPhone 6 64gb on the 13th in the am hours. Signed my eip, got the signed copy in my inbox. On Thursday, the 18th, I was getting concerned because I didn't receive any emails. I would check with the 'order status' form on the website and it would say order processing. So I called on the 18th and spoke to a lady and she told me that my order was canceled. Granted the web form didn't show that, it said order processing. She told me I would have to pace a whole new order and would be pushed to the back of the line. How was this fair? I was never notified that my order was canceled.

So Monday morning on the 22nd I called the automated number and I got the message that I would receive the phone on the 23rd. Then I called an hour later and the automated 'robo' lady said my order was CANCELED. Again? For the 2nd time?!?! So I called and spoke to an agent; the agent told me my best bet was to go into the store and order at this point.

So I went into my local store and ordered a phone, same one I preordered on the 13th. They told me in the store that I would receive it on the 23rd. I paid for overnight shipping. Later that day I checked the web form, it said pending shipping. I also checked with automated number, the 'robo' lady said I would receive it on the 23rd. I even called later that evening and spoke with an agent, the agent told me that I would receive the phone on the 23rd.

I wake up on the 23rd to a text message that my new number had been suspended. I check the web form and now the status of my order went from pending shipping to backordered. I called and spoke to an agent, the agent told me that they couldn't help me because I didn't place the order online or over the phone.

Is this some cruel joke? What kind of company takes preorders and cancels the preorders without notifying the customer? What kind of company does this to a customer 2 times? What kind of company tells the customer to go to a store to place an order, the store tells the customer that they will recieve the phone the next day, then wake up to a text message that the line was suspended and that the phone is no longer pending shipment but backordered?

This has caused me quite a bit of stress, and it’s taken up hours of my time. Hours that I can’t get back.
Thanks for listening ~ maeghan
Click to expand...

Be patient young grasshopper. Your time will come and this will all be over :D
 
via tmobile support chat, asking whether a charge means it'll ship soon:

"You: So is it a sign that it will ship soon?
MarcoM: Absolutely!"

Yeah, I know support is pretty much a magic 8-ball, but there's hope...
 
lol

fX8vg40.jpg
 
I got a charge!!!! I had given up hope this morning, but maybe they really were right.

64+gb space grey
9/22-9/30 text group, jump upgrade done 9/12 at 9am.

Finally, finally, finally. The end might be here.
 
rhenzhen said:
Here's what it says to my order status... Wondering if it's accurate... My card got charged since I placed an order on 9/19...

I ordered 4 iPhone6+, two 64gb SG and two 64gb Silver...

Shipping Method
Standard (free) 2-4 business days
9/26-9/30
Click to expand...



placed an order on the 19th, and you get to expect your phone that early? I placed mine the 12th and didn't get squat haha youre really lucky
 
Harverd said:
placed an order on the 19th, and you get to expect your phone that early? I placed mine the 12th and didn't get squat haha youre really lucky
Click to expand...

did you get the 9/19 text? I ordered the same phone around the same time and still nada besides those 9/19 texts/email.
 
Why are some of you getting charged $200 for the 64GB Plus?

Aren't the charges for that supposed to around $150 after taxes?

I only had $170 in the account I used to order my phone so I just put $50 more in it to make sure my order won't get cancelled if I get charged $200 like some of yall and I don't have it in my account.

I would be furious if my order got cancelled because they over charged me
 
SJDG said:
Why are some of you getting charged $200 for the 64GB Plus?

Aren't the charges for that supposed to around $150 after taxes?

I only had $170 in the account I used to order my phone so I just put $50 more in it to make sure my order won't get cancelled if I get charged $200 like some of yall and I don't have it in my account.

I would be furious if my order got cancelled because they over charged me
Click to expand...

I would too. And then having to re-order and be put in the back of the line!!!! Black girl voice: "OH HELL NAW".... HAHA
- No offense, I'm black
 
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