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T-Mobile.com preorder thread

waguy said:
Adrian R: That is correct and those who pre order the phone early will be the first one to receive the phone since it is a first come first serve basis.
You: I know people who ordred after me who already have the phone.
Adrian R: This is also depends if they pre ordered the phone online at the store or online.
You: I got an email that said I will receive the phone between 9/22 and 9/30. Will I definitely get it by the 30th
Adrian R: Let's say you pre ordered the phone online and lot of customers is pre ordering as well online and the person you know pre ordered the phone at the store and when they pre ordered the phone customers who is pre ordering the phone is lesser than customers who are pre ordering the phone online and if that person already his/her turn to get the phone and it is still available, he/she will definitely get the phone.
Adrian R: And since there are lot of customers who pre order online we still have to wait for the availability of the phone and it also depending on number of backorders and when the backorder shipment arrives.
You: Yesterday t mobile told me that phones are coming in everyday. How come i keep getting different info?
You: Will i get it by September 30th?
Adrian R: Yes, I checked the notation on your account and you are informed that you will be getting your phone from 9/22/14-9/30/14.
You: How can t-mobile guarantee that ? Earlier in the chat you mentioned 6 weeks.
Adrian R: That is correct. It may take up to 6 weeks. However, since you receive a notification that you will be getting the phone from 9/22/14- 9/30/14, I can guarantee you that you will be getting it on or before 9/30/14.
You: How so if it is back ordered?
Adrian R: The status of your order may change within this days.
You: Sorry?
You: I don't understand what you meant.
Adrian R: The status of your order may changed.
Adrian R: For now it is on backorder status but it can change to be shipped status before you will be receiving your phone.
Adrian R: Aside from this, do you have further concerns in mind with regards to your account that I can help you with?
You: My question is how can T mobile guarantee delivery by the 30th if it is barebacked for up to 6 weeks?
Adrian R: I can guarantee you that.
Adrian R: 100 percent guaranteed.
Adrian R: It will not be backorder up to 6 weeks.
You: I am concerned that the 30th will come and go and I will still be with out my iPhone.
Adrian R: That is why the we informed that it may take up to 6 weeks from the order date for you to receive your phone.
Adrian R: This means that you might get the phone after a week from the order date since it is up to 6 weeks from the order date.
Adrian R: I hope I was able to clear this for you.
You: Not at all. I ordered 11 days ago.
Adrian R: You don't have to worry about not receiving the phone on or before the 30th. I can guarantee that to you. I will also make a notation on your account with regards to this.
Adrian R: It is up to 6 weeks from the order date.
Adrian R: So it can be 1,2,3,4,5 or 6 weeks.
You: Thanks.
Adrian R: But since you receive a notification, you will be getting the phone on or before 30th.
Adrian R: You're most welcome!

Whatever....!
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I don't see anything wrong though, he guaranteed that you will get your phone by September 30th.
 
Vanilla Ice said:
I worked for UPS for 10 years and remember peak season. Crazy days. I hope you got some good info, I hope it's true or else a lot of hearts are going to break
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The funny thing is UPS has no clue whats going on either. Apple has given us the cold shoulder and does not keep us updated.
 
trevorbarnes said:
I work for UPS and I can indeed tell you that we have been notified that over a million iPhones are being flown in within the next day. Not sure what this means for us as far as dates but its the biggest batch coming in so far. Only other info I can give to you guys is that I was told I had to work tonight and that only happens around christmas time so UPS is expecting something big tonight and tomorrow.
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=)
 
hoesay210 said:
If u got it shipped over night you will probably get your phone before it updates.. Ups taking about 1-2 days for it to update
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I guess I can't complain lol I just like to know when things are coming...

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trevorbarnes said:
It can definitely be delivered by tomorrow. Will it? My guess is as best as yours. Thats half on us, half on apple, and half on the carriers.
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Idk if those would arrive tmrw BUT even if they're not all for tmobile a lot of ppls order will be able to get filled.
 
I'm ready to drive down to Louisville and snag someone's phone, hope it won't be one of yours!

But seriously, I still have nothing #
 
Perhaps some movement in the right direction for my order?

6 Plus SG 64GB

Ordered: 9/12 at 5PM MDT (Denver)/EIP (non-Jump)
Emails/Text: "We will update you n 1-2 days" and "Your order is a priority, we'll update you when we can." I did not get the "9/22-9/30" text.
Calls: 9/20 to Customer Service and then a Manager (Manager said he would follow-up on 9/23 but he never called back) and email to John Legere resulted in call from "Executive Office" (Bill Credit and "should" get it 9/22-9/30 despite not getting that text) *Complained about so many orders being filled out of sequence.
9/24: Credit Card Auth Charged (no other email, text, or update on the website)

I am really hoping the CC Auth is a good sign :)

Cheers,
Scott
 
Sparkeze said:
I'm ready to drive down to Louisville and snag someone's phone, hope it won't be one of yours!

But seriously, I still have nothing #
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Thats how I feel and since I work at the Louisville UPS center I have seen iPhones everywhere since last week. I just want mine now lol
 
trevorbarnes said:
I work for UPS and I can indeed tell you that we have been notified that over a million iPhones are being flown in within the next day. Not sure what this means for us as far as dates but its the biggest batch coming in so far. Only other info I can give to you guys is that I was told I had to work tonight and that only happens around christmas time so UPS is expecting something big tonight and tomorrow.
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Hellz yaaaah!... We need you onboard..big time bro!! :D
 
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