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T-Mobile.com preorder thread

Arg - charged but still showing "Backordered"

Come on phone, make it to me by the end of the week!
 
hjoneshjones said:
It's definitely worth it for me since I have a macbook pro, mac mini, iPad, and two apple tv's in my home as well as other airplay devices...LOL. I've been wanting to get an iPhone for a while but it was too small for me. As soon as I saw they decided to join the big boy phone club I already knew then I was would get an iPhone.

I always say Android is more so for the person that loves customization and iPhone is for someone that just wants a device that works. I used to really be into the custom ROMs etc but now i'm so busy with work and side jobs that I really only use my phone for calls, texts, calendar functions, emails, etc...basically productivity. Apple can't be beat in that aspect. So for me, this is definitely worth it!
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your comments are hilarious on so many levels
 
My router, after so many false starts, is finally on the move - due for delivery tomorrow. What I'm really hoping, though, is that my phone is along for the ride. ;):D
 
Just got off the phone with the loyalty dept. I had the coolest rep lol.. but unfortunately she said my phone is part of the 6 week shipments and didn't know why other people have already got their shipments (referring to those who ordered the exact same phone as me).

She also said that on the 12th, if you ordered early their entire systems crashed.. and if you ordered early in-store on the 12th it didn't go through correctly.. she said employees were having to manually call in orders, which explains why people lost their place in the "pre-order priority line"

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Lol tbh, I have no sympathy for you if you've at least already been charged. I ordered VERY early via in-store on the 12th and haven't even gotten charged.

I ordered an iPhone 6 Plus 16GB Space Grey. If you ordered that too, please message me so we can keep each other updated. Thank you!
 
Weirdest thing. On account alerts page it says my device order is being processed. But when I go to the check order status nothing has changed....Lord jesus help me I'm obsessed.
 
Harverd said:
Just got off the phone with the loyalty dept. I had the coolest rep lol.. but unfortunately she said my phone is part of the 6 week shipments and didn't know why other people have already got their shipments (referring to those who ordered the exact same phone as me).

She also said that on the 12th, if you ordered early their entire systems crashed.. and if you ordered early in-store on the 12th it didn't go through correctly.. she said employees were having to manually call in orders, which explains why people lost their place in the "pre-order priority line"

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Lol tbh, I have no sympathy for you if you've at least already been charged. I ordered VERY early via in-store on the 12th and haven't even gotten charged.

I ordered an iPhone 6 Plus 16GB Space Grey. If you ordered that too, please message me so we can keep each other updated. Thank you!
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Sorry you got bad news :/
 
I emailed johns email earlier. I hope an exec rep can call me tomorrow. Hopefully I didn't get screwed even more than I am now. :/
 
Harverd said:
.

She also said that on the 12th, if you ordered early their entire systems crashed.. and if you ordered early in-store on the 12th it didn't go through correctly.. she said employees were having to manually call in orders, which explains why people lost their place in the "pre-order priority line"
Click to expand...

This explains why I preordered in store at 5:00 on 9/12 yet my account says :

Back Ordered 09/13/2014 at 03:21:37 AM
Order Placed 09/13/2014 at 02:40:57 AM

I tried to explain that that didn't make sense to a CR (since I couldn't possibly do an in store jump upgrade at 2:30 am...) and she refused to acknowledge that it didn't make sense.
 
**** just got real

Capture.JPG
 
Anyone get charged/shipped for their phones that are in the southern California (la/orange County) area?

What phone did you order?

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Samuelmorgan said:
This explains why I preordered in store at 5:00 on 9/12 yet my account says :

Back Ordered 09/13/2014 at 03:21:37 AM
Order Placed 09/13/2014 at 02:40:57 AM

I tried to explain that that didn't make sense to a CR (since I couldn't possibly do an in store jump upgrade at 2:30 am...) and she refused to acknowledge that it didn't make sense.
Click to expand...

I ordered at 6pm in the 12th and my order also shows it was placed at 3am on the 13th.... Have you been charged yet?
 
LillyLand said:
Already did that this morning. Checked every color. Nothing. Same for AT&T & Verizon. The damn things have disappeared from Florida altogether. Thanks for the suggestion though.
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chunology said:
Anyone get charged/shipped for their phones that are in the southern California (la/orange County) area?

What phone did you order?
Click to expand...

I live in Orange County and I had preordered my phone on the 12th but my order got screwed up so i had to reorder at a tmobile store two days ago. Mine is still on back order. I talked to a rep and they said i should expect it to ship anytime in the next two week.

I ordered a 6+ 64gb SG
 
chunology said:
Anyone get charged/shipped for their phones that are in the southern California (la/orange County) area?

What phone did you order?

----------



I ordered at 6pm in the 12th and my order also shows it was placed at 3am on the 13th.... Have you been charged yet?
Click to expand...

No charge yet. I ordered the iPhone 6+ 16gb in Silver. You?
 
chunology said:
Anyone get charged/shipped for their phones that are in the southern California (la/orange County) area?

What phone did you order?

----------



I ordered at 6pm in the 12th and my order also shows it was placed at 3am on the 13th.... Have you been charged yet?
Click to expand...

I got charged earlier today, in socal - no shipping info yet, still showing "Backordered"

See order info in my sig...
 
Sparkeze said:
Yes! I'm pissed that I'm so upset!! And whenever someone posts that they ordered after launch day and they already got their phone I think wtf I was told I would have my phone on the 19th and i still don't have it. And finally, I can't believe my husband would go out of town and not be here to support me through this stressful and traumatic preorder experience. #####

But anyways, I'm going to eat chocolate then think this through lol.
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I have to believe our orders are in the somewhere. Just shot off another email asking for the guy who said he would check on me to um, I don't know, check on me!! Not holding my breath. I'll be at a work thing tomorrow so that will keep me away from my computer and obsessing :D
 
Are the people who got charged and have tracking numbers getting phones that are already in Louisville or phones that will be arriving tonight?

Maybe the rest of the 9/12s have phones that are currently en route to Louisville.
 
xealo said:
**** just got real

Image
Click to expand...

9/24/2014 22:30, My tracking # just now also started working at UPS, no scheduled delivery date yet. Hopefully it populates in the morning.

9/24/2014 20:30 PST, UPS tracking # for iPhone 6 sent by text

9/24/2014 14:30 PST, my tmobile order status changed to: Shipped.
No estimated delivery date.

9/23/2014 14:30 PST, the iPhone 6 had a pending charge in full on my CC which has not yet made it past pending.


-----------
iPhone 6 / Space Gray / 16gb / T-Mobile
Ordered placed w/ T-Mobile at store: 09/19/2014 at 08:22:51 AM PST
Shipping: UPS Ground | Estimated Delivery: none (Tracking # received via text)
Status: Shipped | Jump: No | EIP: No (Paid in full)

iPhone 6 Plus / Space Gray / 16gb / T-Mobile
Ordered placed w/ T-Mobile at store: 09/19/2014 at 08:15:15 AM PST
Shipping: UPS Ground | Estimated Delivery: none
Status: Being Processed | Jump: No | EIP: No (Paid in full)
 
Samuelmorgan said:
I was promised the same thing so I'm pretty confident that its true.
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Yeah, I think that they're going to keep the 9/30 promises. No reason they would be so adamant about those if they couldn't. My card got charged and they STILL wouldn't say anything about a ship/delivery date. (neither tmobile twitter or the ERT)

Have faith! (not that there's been a lot of reason to...)
 
Sparkeze said:
Are the people who got charged and have tracking numbers getting phones that are already in Louisville or phones that will be arriving tonight?

Maybe the rest of the 9/12s have phones that are currently en route to Louisville.
Click to expand...

I think it's Phones that are already there. Bc they don't really know what's coming so it has to be from a flight that came during the day.
 
Samuelmorgan said:
This explains why I preordered in store at 5:00 on 9/12 yet my account says :

Back Ordered 09/13/2014 at 03:21:37 AM
Order Placed 09/13/2014 at 02:40:57 AM

I tried to explain that that didn't make sense to a CR (since I couldn't possibly do an in store jump upgrade at 2:30 am...) and she refused to acknowledge that it didn't make sense.
Click to expand...

Yeah the loyalty rep I talked to was the most upfront, transparent person I've talked to since this whole mess started. I was shocked when she told me.
 
T-Mobile.com preorder thread

If I were to exchange my 6 for a 6 Plus, do you guys have any idea of when I'd get it? Also, do stores carry the 64GB?
 
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