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T-Mobile.com preorder thread
- Thread starter utahman130
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Well my first order was 09/20/14 but was canceled due to EIP error on Tmobile end
Second order was on 09/25/14.......
Hey first I hope you get yours soon. Seems like they had a ton last night just based on watching that flight tracker someone posted the other day.
Second I thought I would share my own happy news. Yesterday morning my order still said estimated 10/31 but then at dinner time my cc was charged then by 8pm my order updated to on or before 10/14 then at midnight I got an email that my phone was coming today! They must have given me a free upgrade to next day air as I only paid for the 5 day ground. Sure enough it is on the truck for delivery today after leaving Louisville at 12 am this morning.
Order details:
6+ SG 16gig
Ordered in store using JUMP on Sep 19
I got charged yesterday also but that was it my order also moved up to on or before 10/14/14.....
Nope. But today is my 72 hour call follow up so I should be getting a call today. They better call me or else I'm going on Twitter and everything until they call me
64GB 6+ silver Ordered 9/21 via JUMP! updated order page overnight to show on or before 10/17. I'm happy but was not in a rush anyways but nice to see movement.
how do i do that? for reference number or whatever just put in my order number from tmobile?
Well I just received my third order could not be completed email so I called the ert rep who originally called me! and according to her they where ready to ship my phones but my card was declined!!! how the hell does that even happen.. I called my bank and they don't even see tmobile trying to go in! I'm definitely pissed now!! ####
Since this thread has quietened down so much, I've been reading the AT&T thread. Holy hell, I have to say that T-Mobile has been ALL about customer service in comparison to the BS that these people are being fed. Wow. They've charged $40 upgrade fees to people on Sept 12th to people who won't see their phone for another month!! No compensation for anything. Dayum!!
While I'm frustrated, I've had $200 credited to my account and when I talked to my ERT on Monday about the Device Recovery Info missing from my account, he credited me $10 extra (for postage) so that I could send my iPhone 5 directly to him. Once he receives it (whenever that is), he will personally make sure I get the full $253 credit/trade in value since the info is missing from my account now. So seriously, while I'm still impatient as hell, these people are taking very good care of us compared to AT&T.
Except you, J2Funny, you deserve to have an exec personally fly your phone down and hand deliver it to you at this point.
While I'm frustrated, I've had $200 credited to my account and when I talked to my ERT on Monday about the Device Recovery Info missing from my account, he credited me $10 extra (for postage) so that I could send my iPhone 5 directly to him. Once he receives it (whenever that is), he will personally make sure I get the full $253 credit/trade in value since the info is missing from my account now. So seriously, while I'm still impatient as hell, these people are taking very good care of us compared to AT&T.
Except you, J2Funny, you deserve to have an exec personally fly your phone down and hand deliver it to you at this point.
Go to Track by Reference, use your phone number, either XXXXXXXXXX or XXX-XXX-XXXX, then with the country and zip code destination.
If that doesn't work try the account holders number(if different from yours).
If that doesn't work try the order number.
If that doesn't work it probably doesn't have a label yet.
What color did you ordered? I haven't seen any movement for the 6+ 64gb Gold color as of today
6+ 64gb Spce Gray
Thank you. I wish they would do that because I'm going through hell with them
I'm also in J2's shoes.
Pre-Ordered: 9/12 6 Plus 64GB Space Grey
Order Status: Cancelled 9/19 No reason given, funds available -- Bank shows nothing declined.
E-mailed Legere: 9/19 -- ERT Response 9/22 and 9/24
Re-Ordered: 9/24 through ERT + $250 Credit
Estimated Delivery: 11/5
Pre-Ordered: 9/12 6 Plus 64GB Space Grey
Order Status: Cancelled 9/19
No reason given, funds available -- Bank shows nothing declined.E-mailed Legere: 9/19 -- ERT Response 9/22 and 9/24
Re-Ordered: 9/24 through ERT + $250 Credit
Estimated Delivery: 11/5
I just want my phone already... I've already received a $200 credit on my account. This process has been horrible... All for a phone...
Nope. I don't think there are many of us 12th people left, maybe 3? Got my order for a plus 128 silver in early on the 12th, and have seen no movement of any kind.
Going out of town for a couple weeks this weekend, pretty important trip, when I preordered it didn't even occur to me I'd still have no phone.
Just got my 72 hour follow up. They credited my account again. Took away my down payment so my phone will be shipped without my card even being charged and changed it to rush order. He said I'll have my phone before next Tuesday the 14th so hopefully that's true
