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T-Mobile.com preorder thread

Received another follow up call from ERT rep. She confirmed that my order was processing and that they were preparing to ship. She said it usually takes 24-48 hours to ship and actually charge my card (instead of temp hold).
I'll keep you guys updated

Ordered 9/21 SG 64 gb 6 plus
Temporary hold placed on card today
 
who are the CSR and ERT ? i don't know whats the difference and who i have been talking to, also how can i contact a ERT?
 
LillyLand said:
No way. WTF happened????
Click to expand...

Don't know. I'm on hold waiting for a manager since the CSR barely spoke english and was not helpful. All I know is the the phone is still on backorder, and after 4 attempts to complete the order they just canceled it instead.

:mad::mad::mad:
 
got charged

New T-Mobile customer. Ordered 9/24 at a mall kiosk in Chicago area. Went to backorder with a new date (10/11).

Just got charged today.

iPhone 6+ 64GB Space Grey.

Just wanted to update as I've been following this thread closely for the last few weeks. Good luck to everyone. Hopefully this means it's on it's way and not a phantom charge like I've seen happen to other people.
 
IceViper777 said:
New T-Mobile customer. Ordered 9/24 at a mall kiosk in Chicago area. Went to backorder with a new date (10/11).

Just got charged today.

iPhone 6+ 64GB Space Grey.

Just wanted to update as I've been following this thread closely for the last few weeks. Good luck to everyone. Hopefully this means it's on it's way and not a phantom charge like I've seen happen to other people.
Click to expand...

I'm going to lose my sh.. (and in no way is that directed at you :p )

__________________
Ordered: 6+ SG 64GB 9/19/14 8am
Order Status: Awaiting more iPhone shipments from Apple. Expected ship date on or before 10/31/2014
No CC charge or pre-authorization
New Customer No Jump or EIP.
 
Understand the frustration m8. If it was up to me, I'd want everyone who ordered before me to get theirs before me. It's only fair. good luck to you man.
 
Did they just not make 128GB at all????

----------

I have no idea why I keep checking my credit card and UPS. I'm already signed up for UPS My Choice and an alert on my credit card so that I get emailed when anything over $200 gets charged to my card.

And yet still nothing. I keep checking. ARGH. :mad:
 
My conversation with Kimberly from T-mobile

T-Mobile: A Chat Specialist will be with you soon.
Kimberly J: Hi Omar!
You: hi
Kimberly J: Hello there!
Kimberly J: How may I further assist you today?
You: how can i get in contact with a ERT?
Kimberly J: Are you referring to our Technical Care?
You: Executive Representative
Kimberly J: Oh, thank you for confirming.
Kimberly J: Would you mind if I ask the reason why?
You: Customer service representatives cannot seem to answer my questions, i have tried many times
Kimberly J: Oh, I am so sorry to know about that.
Kimberly J: Rest assured it's not our intention to give you any inconvenience at all.
Kimberly J: I can see here that you are having a concern with your order.
Kimberly J: Am I correct?
You: yes
Kimberly J: Is this for iPhone 6?
You: Iphone 6 plus
Kimberly J: Thanks for confirming.
Kimberly J: Upon checking, your order is now being processed and it was already submitted to Fulfillment for shipping.
You: what do you mean ?
Kimberly J: You don't have to worry because you will definitely receive a notification once phone is shipped to you.
Kimberly J: Your order is already being processed and it is now ready to be shipped.
You: its been "being processed" for almost 3 weeks
You: since day 1 i ordered it
Kimberly J: I know this is a highly anticipated phone and it's tough to not have more information about your order, Omar.
Kimberly J: As you placed the order for the new iPhone last 09/19, it is still on the queue for processing.
You: so its not ready to be shipped
Kimberly J: It is now ready to be shipped.
You: why do you say that ? just cause its status is "being processed" ?
Kimberly J: Please understand that due to extremely high demand, inventory for the launch of the Apple iPhone 6 and Apple iPhone 6 Plus is limited and expected to sell out fast. But since you placed your order last 09/19/14, you will be prioritized and rest assured will receive a notification once phone is shipped to you.
Kimberly J: I know how excited you are now to get your device and so do I. But please understand that the iPhone 6 will always depend on Apple. But as I checked on your order, it was already successfully submitted to Fulfillment for shipping.
Kimberly J: You don't have to worry, Omar, we are communicating with Apple to have sufficient devices available to cater with our consumers demand. We will immediately send the text for status and tracking number as soon as shipment is initiated.
Kimberly J: We ask for your patience and understanding about this matter.
You: when i check it sais

Order Number: 2**********

Item: Apple iPhone 6 Plus - Gold - 64GB
Status: Awaiting more iPhone shipments from Apple. Expected ship date on or before 10/31/2014
Kimberly J: Please be advised that the date you received is only an estimated date. Your order can still be shipped earlier than the said date/
Kimberly J: Since you placed an order 9/19, you should be able to receive your order earlier than 10/31/2014.
Kimberly J: I assure you that, Omar.
You: Yes but not the date im worried about right now, it sais "Awaiting for IPHONE SHIPMENTS" and your saying "successfully submitted to Fulfillment for shipping"
Kimberly J: Please disregard the message you received because in our end, your order is now being processed and it is now successfully sent for shipping.
You: how long will that process take ?
 
This is the first time ive seen the 64gb sg get moved in atleast a week. It would really suck if i dont get charged today and have to wait another week plus just to see if i get lucky then.
 
Omg..

If I see one more 64GB SG 6+ ship with an order date after 9/19 I may go postal. This combined with some conversations I've had with XO today (yay work) I'm on tilt.

__________________
Ordered: 6+ SG 64GB 9/19/14 8am
Order Status: Awaiting more iPhone shipments from Apple. Expected ship date on or before 10/31/2014
No CC charge or pre-authorization
New Customer No Jump or EIP.
 
I spoke with a manager and she said that the cancellation was just a glitch in their system. She assured me that the order was still being processed.

I don't believe her.

I'm tired of T-Mobile's BS. I'll be emailing the CEO again tomorrow. By the way, I was also supposed to be on this 72-hour phone call thing as well, but haven't heard jack from anyone in a week.
 
given2fly said:
If I see one more 64GB SG 6+ ship with an order date after 9/19 I may go postal. This combined with some conversations I've had with XO today (yay work) I'm on tilt.
__________________
Ordered: 6+ SG 64GB 9/19/14 8am
Order Status: Awaiting more iPhone shipments from Apple. Expected ship date on or before 10/31/2014
No CC charge or pre-authorization
New Customer No Jump or EIP.
Click to expand...

Me too. I just noticed we have the exact same order information. I was hoping to get atleast some movement this week :(
 
After getting the Verizon phone I feel like I should just cancel my tmobile order.. Or maybe I'll just get the note 4
 
carabobo said:
Me too. I just noticed we have the exact same order information. I was hoping to get atleast some movement this week :(
Click to expand...

Was told by the oh-so-helpful online support others ship first because of JUMP, no matter when they're ordered.. so we could end up waiting forever depending on how many JUMP customers order.. That's cool. Way to try and win over new customers T-Mobile.

__________________
Ordered: 6+ SG 64GB 9/19/14 8am
Order Status: Awaiting more iPhone shipments from Apple. Expected ship date on or before 10/31/2014
No CC charge or pre-authorization
New Customer No Jump or EIP.
 
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