So can some explain how they are suing there tracking number to see what flight it's on, I found the link but I can't for the life of me figure out how to figure out the flight
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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:
- Thread starter chino303
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Wow! That's crazy AT&T would be bad anywhere on 151. I really can't wait to see how this 70MHz changes things. It's pretty much deployed over all of San Antonio.
And yeah no signal at work, I'd lose my head.
Me too on the label. The rep I was speaking to said that it will be delivered no later than Friday. He said that it could be before Friday, but I don't think so.
We have a call set up on Saturday to get my old phone returned. One thing I learned from him was that they are doing returns very different this time (of the old phones) and are expecting lots of problems with peoples returns. So that's why he going to handle mine himself. He said I've already had my problems, so he does not want to see me with anymore.
you can't see it.. only works for those customers that ordered directly from Apple
Why are people going to have problems with their returns? Do you know what they're doing differently?
Jump on demand yes, original jump you have to send the phone back in via mail.
No, you have to return it to TMOBILE itself. Last time I did a Jump they sent me instructions, a bag for the shipping of the old phone and I believe the prepaid shipping label. If not the return label will be on my tmobile for you to print.
If you do jump on demand you have to take it in store for inspection. that is what Tmo told me today. instructions are in the shipment
Returns before were in store. These are by mail. It is expected that there will be 2 different bags in the package as they ALWAYS include a recycle bag and we believe (no one seems to be sure about this) there will be a "white bag" to use for a JOD return. They have never done it this way before and no one is truly sure about how it is supposed to work. They are afraid that some people will use the recycle bag by mistake. He asked me to try to return in store but did say that they may not be willing to accept my return. If so he's going to help me to insure it is done correctly.
This is such a strange and coinfusing policy. With TMO wanting to be this "uncarrier" making things easy I sure do feel thay have muddied things with jump, jump on demand, monthly credits towards bills, etc. Why on earth EVERYONE can't just return a handset to a store is beyond me. Should be a simple and easy thing to do. I am sure corporate has a reason that is perfectly legitimate to THEM, but a customer doesn't care.
I agree fully. Go back to page 169 and read my post about my order. It turned out like yours and I got them to explain why it happened.
Just a word of advice.
If we have to return JOD phones by mail, take it to the respective store, such as ups, and make sure you get a receipt for your drop off.
Will save you a lot of headache in the case of confusion.
If we have to return JOD phones by mail, take it to the respective store, such as ups, and make sure you get a receipt for your drop off.
Will save you a lot of headache in the case of confusion.
You have to return JOD via store. You take it to the store, they scan it and make sure it isn't damaged, and it ends your lease on that device
I know.
But people are reporting it will be different this time, as well as phone reps. I have no idea what's true.
So, again, just a word of advice.
It's because T-Mobile isn't focused on building and sustaining incredible customer experiences. T-Mo's mission is to rapid fire defend and attack the other huge carriers like AT&T and Verizon. By attack I mean everytime they have a new "UnCarrier" promotion and by defend I mean everytime they have a deal such as the $5 a month iPhone deal, family plans that are advertised on TV and so on. That's why so many of these new promotions are confusing, hard to figure out and half the time the employees don't even know what's going on outside of a pre-compiled instruction sheet they're sent.
To T-Mo's credit, a lot of what they do helps out existing customers. I don't think I'll switch from T-Mobile anytime soon. The only downfall is that each new 'foot in the door' deal often come at the expense of UX polish.
I don't even know if that makes sense, sorry, I'm super tired!
This is good advice. If even people on TMO's high level problem solving team don't know how it's going to work we all need to take every precaution.
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It does make sense. It's also right. The main mission at TMO these days is more customers- almost it seems at any cost. You framed it very well, the biggest cost is a lack of UX.
From conversations and experiences that I've had over the course of this preorder time, I've learned they are throwing out offers and new programs so fast that the employees can not keep up. So how do we stand a chance.
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Look for a press release tomorrow from T Mo There will be a $5/$10/$15 promo if you trade in a device.
That's a cute case. Where did you get it?!Just got my case todaycan't wait for my 6s+ to arriveView attachment 584307