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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:

BeyondtheTech said:
I'm going to try to help clarify some things here, since new people are still jumping in on this thread, and it's already getting unwieldy at 150+ pages looking for answers:







Your monthly lease agreement will not show any discounts or credits. They are always applied at the billing stage. If you got in at the 'Amped' JUMP! on Demand (AJOD) promotion of $15/19 per month for the 6/6 Plus prior to Labor Day (9/8/2015), you will stay at the $15/19 per month when you JUMP! to the 6s/6s Plus. If you got in at the JUMP! on Demand (JOD) promotion of $20/24 per month after Labor Day (9/8/2015), you will stay at the $20/24 per month. Reasons for the pricing in the 'device agreement' will be explained further below.



Partially correct. While preordering only on Saturday or Sunday, if you happened to request to get a higher memory variant, they would've given it to you for no money down, no increase on your monthly bill, and no increase on your payoff. While I was on hold with T-Mobile for 35 minutes on the night of the preorder, I found this out by stumbling upon this HowardForums thread that started blowing up right before the launch.

Notice how I said 'monthly bill' and not 'monthly lease agreement,' as your monthly lease agreement will obviously increase, but you will be credited a higher monthly amount to offset the difference. That is why you will notice a higher monthly amount in your lease agreement, but again, it will be credited accordingly in order to bring it back to the original $15/19 or $20/24 per month promotional lease.

Source: https://www.reddit.com/r/tmobile/comments/3kpoz5/tforce_officially_answers_faq_regarding_iphone/
Quote: "It’s an additional monthly credit towards the EIP for the higher memory variants."



If you paid for a memory upgrade during your preorder on Saturday or Sunday, it's a done deal and they won't refund you the amount. If the preorder was done after Sunday, it's even more of a done deal, so don't even bother. You could try reaching out to them, but chances are slim, as the whole 'free memory upgrade variant' was an anomaly in the first place.

Source: https://www.reddit.com/r/tmobile/comments/3kpoz5/tforce_officially_answers_faq_regarding_iphone/
Quote: "If people have already placed orders without knowing this info, unfortunately there’s nothing we can do at this time for those customers."

Source: https://www.reddit.com/r/tmobile/comments/3kq10m/explanation_about_free_storage_upgrade_from_johns/
Quote: "The way he explained it was that the free storage was not supposed to be a thing, but then John gave them the go-ahead to honor it, and T-Mobile is essentially paying the $99 upgrade costs themselves. That's why the bill credits don't increase."



It's been confirmed multiple times with T-Force (@TMobileHelp on Twitter) and managers at their Solutions Center that the 'magic math' is done for two simple reasons:

1. Apple is very 'particular' of the way their products are marketed and sold. I don't believe any Apple authorized retailer is allowed to directly discount the price of the phone. They can only offer indirect credits, rebates, bonus gift cards, incentives, and the like. If you notice, Samsung and other Android manufacturers, they sometimes have major price drops, and while it's nice to get a discount, it also makes them look bad, as if they're unable to sell it at their original asking price. Apple won't have it that way. So while these numbers look initially strange and unnerving to the customers, it's because it will be resolved at the time of billing when and where the promotional credits and discounts will be applied.

2. More importantly, in the event of terminating your wireless service with T-Mobile, you will lose any further monthly credits and you will be billed at the original lease agreement pricing. For instance, if you were getting the AJOD $15/19 per month pricing, then exercise their new "Lifetime Coverage Guarantee," you will then be billed going forward at $36/42 per month as stated on your lease agreement. This is the part where they CYA themselves because you can't expect them to give you a $180+ discount on a brand-new, unlocked flagship iPhone, just so you can take it to another carrier after a month.

So, as long as I stay with T-Mobile, at least for the duration of the lease:
  • each of my three 128GB iPhone 6s Plus'es are $0 down, $19x18 months, and $228 payoff, totaling $570, and
  • both of my two 128GB iPhone 6s' are $0 down, $15x18 months, and $200 payoff, totaling $470,
both resulting in an immediate savings of $1000 in down deposits for the memory upgrade, or an individual discount of $370 per device.

One could ask, 'How could they offer such discounts at all on the iPhone?' Other than the 'free memory upgrade,' if you recall, they're offering customers the ability to JUMP! up to 3X in a single year. For a product they've already pre-purchased that you're financing, they're counting on you to give back a working device that they'll finance or sell to someone else as a "Certified Pre-Owned Device" at a slightly lesser price. Rinse and repeat for profit.

My conversation with T-Force:


Their response:


Lifetime Coverage Guarantee Source: http://newsroom.t-mobile.com/news/company-news/lifetime-coverage-guarantee.htm
Quote: "Customers who cancel service and remain on a T-Mobile financing program will lose any promotional pricing credits and return to standard JUMP! On Demand pricing for their phones."



AJOD will have a higher monthly credit, but regardless will have the same payoff at the end. It was initially stated that the standard JOD payoffs for an iPhone 6 and iPhone 6 Plus were $164 and $192. However, my lease agreement shows the payoff for an iPhone 6s at $200, and the payoff for an iPhone 6s Plus at $228, both a $36 increase, likely due to taxes.

Source: http://www.tmonews.com/2015/09/t-mobile-iphone-6s-and-iphone-6s-plus-pricing-fully-detailed/

Hope this helps.
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There is no higher credit. Your sources were incorrect.
 
Just returned from the T-Mobile store and upgraded to the 6S Plus 64GB from a 5S and also picked up a Apple Watch as well. I was surprised that they actually had both in stock. Pretty easy process to go through.
 
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djransom said:
Just returned from the T-Mobile store and upgraded to the 6S Plus 64GB from a 5S and also picked up a Apple Watch as well. I was surprised that they actually had both in stock. Pretty easy process to go through.
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What color did you end up getting
 
djransom said:
Just returned from the T-Mobile store and upgraded to the 6S Plus 64GB from a 5S and also picked up a Apple Watch as well. I was surprised that they actually had both in stock. Pretty easy process to go through.
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Yeah finally found me a Apple Watch, funny thing it was a T-Mobile corporate connected mall kiosk that had it. Was your Apple Watch completely dead as well when you opened the box?
 
Deihmos said:
There is no higher credit. Your sources were incorrect.
Click to expand...

Well, my first bill came in and my sources were correct... eventually.

Because the store rep couldn't trade in half of my iPhone 6/6 Plus devices properly when I received the 6s/6s Plus devices (they were asking if I could mail it in, and I declined, since JoD was supposed to be about a simple in-store swap), they had to create fake new orders with Customer Care and close them out. Something logistical, but whatever - it allowed me to simply hand in my old 6/6 Plus devices at the store and walk away.

However, in doing this fake order workaround, they negated the original 15/19 promos on those devices and I was charged 37/42 for it for the first month. But after a quick call to Customer Care, they corrected it by crediting my account $660 (basically, a little over $200 for each of the three iPhones improperly traded in, and if you recall, that amount was the $199 memory upgrade I received on each iPhone). I was hoping they would've applied the credit across the various leases and across the span of the leases, but that would require changing the agreement entirely, so they did it as a one-time credit.

So, as it turns out, I did get five 128GB iPhones at the Amped JoD lease price of five 16GB iPhones.
 
Last month I traded my Iphone 6 64GB for a 6s with also 64GB of storage...I had to pay 100 dollars down in order to get this 64GB option. My question is, if I want to trade/exchange (apparently i can change iphones 3 times a year) in the 6s for a plus model with also 64GB of storage do i need to give another 100 dollars down?
 
americaroma said:
Last month I traded my Iphone 6 64GB for a 6s with also 64GB of storage...I had to pay 100 dollars down in order to get this 64GB option. My question is, if I want to trade/exchange (apparently i can change iphones 3 times a year) in the 6s for a plus model with also 64GB of storage do i need to give another 100 dollars down?
Click to expand...

Yes
 
Deihmos said:
Anyone upgrqded from the iphone 6 Plus 64GB to the iPhone 6s Plus 64GB? I thought they said you will end up paying the same amount? What happened to the $100 i paid as a downpayment?
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I'm not on JOD but the $99 I paid as a down payment was for the upgraded storage capacity and went towards the overall balance of the phone but it wasn't refundable. I thought they had a special that locked in the pricing for the monthly JOD payment and with this if you have a 64gb you can get a 128gb for the same price. Idk I might have it wrong but I want some clarification on this as well as I was at one point considering switch to the JOD from the regular jump. But it's seems far too complicated.
 
KST87 said:
I'm not on JOD but the $99 I paid as a down payment was for the upgraded storage capacity and went towards the overall balance of the phone but it wasn't refundable. I thought they had a special that locked in the pricing for the monthly JOD payment and with this if you have a 64gb you can get a 128gb for the same price. Idk I might have it wrong but I want some clarification on this as well as I was at one point considering switch to the JOD from the regular jump. But it's seems far too complicated.
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They did and from my understanding many of the JOD customers didn't know the weekend of preorder so they missed out on the upgraded storage.
 
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Is there anyone on here that did jump and sent the old phone back and T-Mobile is saying they never received the phone ? I'm pretty pissed because not only could I have kept the phone and sold it I am now being charged for the phone and my new phone when I clearly only have the new one
 
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Loyaltyrenee said:
Is there anyone on here that did jump and sent the old phone back and T-Mobile is saying they never received the phone ? I'm pretty pissed because not only could I have kept the phone and sold it I am now being charged for the phone and my new phone when I clearly only have the new one
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I have with regular jump but I always make sure if thy send a label Or I pay to ship it back that I write down the tracking number and track it myself. Half the time they have it mixed up or have another label tied to the same return smh their system sucks. How was it returned? Did you copy down the tracking info?
 
KST87 said:
I have with regular jump but I always make sure if thy send a label Or I pay to ship it back that I write down the tracking number and track it myself. Half the time they have it mixed up or have another label tied to the same return smh their system sucks. How was it returned? Did you copy down the tracking info?
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KST87 said:
I have with regular jump but I always make sure if thy send a label Or I pay to ship it back that I write down the tracking number and track it myself. Half the time they have it mixed up or have another label tied to the same return smh their system sucks. How was it returned? Did you copy down the tracking info?
Click to expand...





I sent it back with the shipping label they provided which had no tracking . Totally my fault but I was told if I sent it with different packaging or a different label it would not be accepted and I also would not get the phone back
 
Loyaltyrenee said:
I sent it back with the shipping label they provided which had no tracking . Totally my fault but I was told if I sent it with different packaging or a different label it would not be accepted and I also would not get the phone back
Click to expand...

That seems pretty strange their labels usually come with tracking. I would have taken pictures of the package and where I dropped it off. When I send my phones back I normally take them to an Office Max near me and they print me a receipt
 
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