Mine says the same thing. My order went through around 9am on Monday morning. 14th
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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:
- Thread starter chino303
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Can new customers do the Jump on Demand via phone (no account) or does it tend to be towards current customers?
shouldn't you have an 'S' order number by now? did you sign your FIP (or whatever the hell its called)
I just got word from executive team regarding my *free* upgrade to 128gb 6s+ because I was on the amped JOD. They state that there really wasn't a free upgrade going on. The system allowed it to go through like that but even though the EIP states a monthly payment of around 42 I will still only have to pay the $19 a month after system credits. I'm happy
I think most of you will appreciate this story:
I had very similar problems to many of you trying to order on launch day and not getting any order confirmation. I sent the following email to John Legere yesterday:
******************
Dear John,
I’m sure you are getting deluged with email this week, but I would appreciate it if you or one of you team could respond.
I’ve been paying for the original Jump! program at $10 a month for the past year, because I like having the latest and greatest phone every year. However, when I went to check that everything was working properly last Wednesday, I discovered that when I went to do a jump upgrade on my line xxx-xxx-xxxx, it would only show me tablets to upgrade to. It evidently thought my phone was tablet. I called to get that fixed and the rep I spoke to made some changes and told me that it could take 24 hours or longer for it to be fixed. I checked it 24 hours later and it still was not fixed. I called again and was told that my only option if it wasn’t fixed by 12:01 on 9/12 was to call and order over the phone. Needless to say I was not too happy. In our day and age to have to call and place an order over the phone for a piece of tech is ridiculous.
So I called at 12:01 and spoke to a rep who kept putting me on hold as she was obviously having a lot of trouble putting the order through and she ends up giving me a temporary order number and tells me that I will get the real order number and the EIP agreement later. From what I’m hearing now, your systems were down and the reps were writing the orders by hand and they were being entered later. It has now been well over 72 hours and I’ve received no follow up email and no EIP agreement. I’ve called a couple of times and was told to just be patient that it was coming.
At this point I have gone ahead and ordered a phone from Apple as I don’t trust that this is ever going to go through. I’ve read in the meantime that others had the same problem with your site only showing tablets to upgrade to. I read quite a few stories as well about how peoples orders were all screwed up by the time they were entered into your system.
I just called in again a little while ago to cancel the order so that I didn’t end up getting charged later for something I didn’t need anymore. I also had Jump! taken off my account. I also kindly requested that my payments of $120.00 for the ability to do a Jump! upgrade on my line be refunded as I was unable to do the upgrade on your site and even evidently over the phone. I think it’s completely reasonable for me to be refunded that amount in view of the circumstances. I was told by the rep that she couldn’t do that since I’ve been using the service and was receiving handset protection. That’s just ridiculous. We both know why I was paying $10 a month, so that I could upgrade to the latest phone when I wanted to and I was unable to do that.
I would greatly appreciate it if you would credit me the $120.00 i've paid over the last year for services that I was unable to use.
*****************
I just got a call from his executive team a couple of hours ago and was told that in fact the order never even got into their system at all and that I would never have received an EIP agreement. He then agreed to credit me the $120.00 I asked for and apologized profusely and thanked me for my patience.
You know, you can complain about all of the issues around this launch, and there have been plenty, but how many companies can you email the CEO of and get a call back from someone on his team? I have to give them props for that.
I had very similar problems to many of you trying to order on launch day and not getting any order confirmation. I sent the following email to John Legere yesterday:
******************
Dear John,
I’m sure you are getting deluged with email this week, but I would appreciate it if you or one of you team could respond.
I’ve been paying for the original Jump! program at $10 a month for the past year, because I like having the latest and greatest phone every year. However, when I went to check that everything was working properly last Wednesday, I discovered that when I went to do a jump upgrade on my line xxx-xxx-xxxx, it would only show me tablets to upgrade to. It evidently thought my phone was tablet. I called to get that fixed and the rep I spoke to made some changes and told me that it could take 24 hours or longer for it to be fixed. I checked it 24 hours later and it still was not fixed. I called again and was told that my only option if it wasn’t fixed by 12:01 on 9/12 was to call and order over the phone. Needless to say I was not too happy. In our day and age to have to call and place an order over the phone for a piece of tech is ridiculous.
So I called at 12:01 and spoke to a rep who kept putting me on hold as she was obviously having a lot of trouble putting the order through and she ends up giving me a temporary order number and tells me that I will get the real order number and the EIP agreement later. From what I’m hearing now, your systems were down and the reps were writing the orders by hand and they were being entered later. It has now been well over 72 hours and I’ve received no follow up email and no EIP agreement. I’ve called a couple of times and was told to just be patient that it was coming.
At this point I have gone ahead and ordered a phone from Apple as I don’t trust that this is ever going to go through. I’ve read in the meantime that others had the same problem with your site only showing tablets to upgrade to. I read quite a few stories as well about how peoples orders were all screwed up by the time they were entered into your system.
I just called in again a little while ago to cancel the order so that I didn’t end up getting charged later for something I didn’t need anymore. I also had Jump! taken off my account. I also kindly requested that my payments of $120.00 for the ability to do a Jump! upgrade on my line be refunded as I was unable to do the upgrade on your site and even evidently over the phone. I think it’s completely reasonable for me to be refunded that amount in view of the circumstances. I was told by the rep that she couldn’t do that since I’ve been using the service and was receiving handset protection. That’s just ridiculous. We both know why I was paying $10 a month, so that I could upgrade to the latest phone when I wanted to and I was unable to do that.
I would greatly appreciate it if you would credit me the $120.00 i've paid over the last year for services that I was unable to use.
*****************
I just got a call from his executive team a couple of hours ago and was told that in fact the order never even got into their system at all and that I would never have received an EIP agreement. He then agreed to credit me the $120.00 I asked for and apologized profusely and thanked me for my patience.
You know, you can complain about all of the issues around this launch, and there have been plenty, but how many companies can you email the CEO of and get a call back from someone on his team? I have to give them props for that.
Checking order status every hour forum every 30 minutes.. The suspense is killing me.. Ship Already
I don't see why you would want to check that much? Earliest you will receive the phone is the 25th.
And that's the T-Mobile difference. They don't always get it right, but they always make it right in the end. And it has been that way before Legere got there, too.
I've been with them on and off since the VoiceStream Wireless days and that is why I keep coming back. When they mess up they fix it.
Well, there goes the final RG 6s+ times. Doesn't surprise me. I know this is if you order today though.
I can't argue with that. I ended up getting a free iPad Air at one point. They credited me for the whole EIP balance. I must say though that they are the most screwed up company I've even dealt with.
this happens to me when I load the order status on my phone's safari browser. Using the link from my account. But then it goes back to 'being processed' when I refresh. My guess is there's some kind of code underneath that's showing up.
And those customer service reps are ALWAYS right on the money with their info. So definitely do not take what they say with a grain of salt.
Excellent find! Thanks for posting this. I was just searching for this information a couple of days ago. This is also the main reason I decided to get the 6s. I'm hoping it makes a big difference! I'm encouraged by the other post here that says his/her signal bars went from 1 to 4 in an office building.
placed a 2nd order on the account today. (6pm EST- Signed Jump! agreement while the order was being done)
My mother told me she wanted to get an iPhone.
ordered a 16gb 6s in RG. I warned it might take a while to get it but unlike me, she can wait! I want mine next Friday!
My order is S00611XXXX
Her order is S00632XXXX
Edit: added time of order
My mother told me she wanted to get an iPhone.
ordered a 16gb 6s in RG. I warned it might take a while to get it but unlike me, she can wait! I want mine next Friday!
My order is S00611XXXX
Her order is S00632XXXX
Edit: added time of order