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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:
- Thread starter chino303
- Start date
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I wanted to add, my order was so screwed up, that an "executive team member" from John's office contacted me to fix things, and when I asked him about fixing my place in line since I placed my order at 12:45am, and they had me down as placing it at almost 5pm. He said he wished they could, but they could do no such thing. So I don't understand why some of you were told, your place would either be held in line or fixed!?
Yeah mine says they'll know by the 20th as well. I also got a plus, rose gold 64gb aka the least likely to get on time I bet lol. Add to that the fact that my order was delayed almost two days because of their mistakes even though ERT said my spot should've been held. whatever tbh
M5RahuL
macrumors 68040
I got ALL you guys beat lol... My order's been screwed up 4 times now. The latest one today via ERT. Now, per the ERT rep, we must wait 24hrs before he can reorder.
So, even though I've had Jump for over a year, and had 'successfully'🙄 placed my pre-order on the 12th within 20 mins... I have zilch today! ...well except a bunch of ghost order numbers 😳 😕
So, even though I've had Jump for over a year, and had 'successfully'🙄 placed my pre-order on the 12th within 20 mins... I have zilch today! ...well except a bunch of ghost order numbers 😳 😕
AE14
macrumors 68040
clyde2801
macrumors 601
Same here
Same here with the shipping message on the 20th for my RG 6+. My only solace is that Tmobile help promised me in writing (text, whatever) on Twitter that:
Sep 14
You are taken care of. As long as the order was finalized before 9 Am 9/14/15, and it was. The inventory is accounted for and you will get your phone sent out with our first batch. *JasonS
Sep 14
So, will I get it on launch day?
Sep 14
Yes, you will. Congrats *JasonS
Sep 14
That's not a promise or an estimate, but a guarantee.* OTOH, my order is for a 128gb, which according to the CSR making the corrected order and the daily shipping estimates posted online here to be the last of the RG 6s+'s to sell out.
After recent news articles stating that the 6s+ is in short supply due to production issues, I'm wondering if some of the people first to preorder the s+ won't get them on the 25th due to a shortage from Apple rather than a screw up at t-mobile.
OTOH, to look at the first message again: IF you ordered a 128 RG + and finalized it on or before 9am (exact time zone referenced being unknown, so let's just say first thing in the morning) on 9/14/15, they have the inventory accounted for, and you will receive your phone on 9/25/15 or 9/28/15 depending on shipping.
*Yet, the cynical part of myself is wondering if they will tell us ANYTHING right now to get us off the phone. "Yes, we corrected your order. Yes, you will be the very first person to get one. Yes, we will credit the cost of the entire phone to your account. It will arrive first thing Friday morning. On a unicorn. A flying one. That you get to keep. Is there anything else I can help you with? Thank you for calling T-Mobile."
Same here with the shipping message on the 20th for my RG 6+. My only solace is that Tmobile help promised me in writing (text, whatever) on Twitter that:
Sep 14
You are taken care of. As long as the order was finalized before 9 Am 9/14/15, and it was. The inventory is accounted for and you will get your phone sent out with our first batch. *JasonS
Sep 14
So, will I get it on launch day?
Sep 14
Yes, you will. Congrats *JasonS
Sep 14
That's not a promise or an estimate, but a guarantee.* OTOH, my order is for a 128gb, which according to the CSR making the corrected order and the daily shipping estimates posted online here to be the last of the RG 6s+'s to sell out.
After recent news articles stating that the 6s+ is in short supply due to production issues, I'm wondering if some of the people first to preorder the s+ won't get them on the 25th due to a shortage from Apple rather than a screw up at t-mobile.
OTOH, to look at the first message again: IF you ordered a 128 RG + and finalized it on or before 9am (exact time zone referenced being unknown, so let's just say first thing in the morning) on 9/14/15, they have the inventory accounted for, and you will receive your phone on 9/25/15 or 9/28/15 depending on shipping.
*Yet, the cynical part of myself is wondering if they will tell us ANYTHING right now to get us off the phone. "Yes, we corrected your order. Yes, you will be the very first person to get one. Yes, we will credit the cost of the entire phone to your account. It will arrive first thing Friday morning. On a unicorn. A flying one. That you get to keep. Is there anything else I can help you with? Thank you for calling T-Mobile."
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who has claimed to have been charged or had a label created? im pretty sure neither of those things happen untill the day before it actually ships
No confirmations Of charges or labels yet! Neither has there been confirmation on ship dates for any pluses here yet...
I can no longer find my order page from my account. Used to be an alert on the right saying my order number is being processed, and I could click through to look at it. Now, nothing, and I can't see anything in my account history (which is now blank where before it showed placed and cancelled orders from the last two days.
Don't get me wrong, I don't think my order has disappeared. It says on the explore.tmobile link that I'll get a delivery estimate on the 20th. Still weird though.
Don't get me wrong, I don't think my order has disappeared. It says on the explore.tmobile link that I'll get a delivery estimate on the 20th. Still weird though.
I think a few of us have the same exact issue with the account page not showing any info, at least mine does the same thing as yours.
psionicsin
macrumors 6502
Ok I feel pretty good. TMo order site says that my phone will ship by 9/24, which puts it here on Friday.
And as an added bonus I'm going to order an Apple Watch through Tmo since they'll be selling it on the 25th as well.
And as an added bonus I'm going to order an Apple Watch through Tmo since they'll be selling it on the 25th as well.
psionicsin
macrumors 6502
clyde2801
macrumors 601
Received an email from the executive CRT team asking for more details of my earlier botched order and my phone number, which I thought I provided, and asking me to call them today.
I sent him an email response with the information he requested, along with a copy of the twitter conversation I had with t-mobile help reps on that forum, and asked him to confirm their assertions.
I'm thinking that I'd prefer to keep these communications in writing just to ensure there's no miscommunication or misunderstandings. I'll keep you all posted.
I sent him an email response with the information he requested, along with a copy of the twitter conversation I had with t-mobile help reps on that forum, and asked him to confirm their assertions.
I'm thinking that I'd prefer to keep these communications in writing just to ensure there's no miscommunication or misunderstandings. I'll keep you all posted.
Another 6s. So it does seem to be mostly just pluses that don't have ship dates yet.
psionicsin
macrumors 6502
That might be the case. One of the reasons I didn't go Plus this year. And I'm coming from the 6 Plus 128GB. I wanted to make sure there was no issue with my phone. And I don't NEED a big phone.
so i do not see much difference between the 3 jumps except one can keep the phone by paying full or turn in the phone where he/she has said paid already half of it..................why this discrimination that only JOD customers are getting the benefits
Radsolutionz
macrumors newbie
dugbug
macrumors 68010
that pissed me off too. I had to pay $30 to switch to tmobile just for two throw away crap sim cards "in order to put you in the system".
