Very true and a a very good point.
For all of us in the "We'll find out more on 9/20" crowd, we need to remain patient until we hopefully learn more on 9/20 or 9/21. Calling or emailing the Executive Team on this particular subject right now does not do us any good nor does it allow them to use their time wisely, which could be better spent addressing all of the legit problems out there such as wrong orders, people's orders lost and perhaps most important of all, spending their time trying to figure out how to fix their badly broken order process and how they work with and communicate with their customers during said ordering process.
Let's face it: rumor has it that Apple might be having supply chain issues for the 6s Plus and it appears it might be true. Apple anticipates these things and they have a remarkable ability to recover from these types of speed bumps. T-Mobile probably doesn't know what the status is and Apple will tell them as soon as they're able. I think we should all remain patient right now and let the process sort itself out over the next 3-4 days.