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Tale of 6 Replacements

I

imacuser12

macrumors newbie
Original poster
Feb 11, 2011
21
0
[This is my Story with AppleCare and I'm looking for suggestions for how to deal with them further]

Yes, my 3GS has been replaced with a refurbished replacement unit 6 times in less than 1 year. Every iPhone from the new, I got, had a different problem+1. Currently the iPhone I'm using, vibrates on touch!

Here's everything in points:

- AppleCare refuses to do something about these phones and gives only option to get replaced with another faulty refurbished unit.
- Last refurbished 3GS had a faulty glass which was visible, but Apple Service guy refused to address that as he felt it was 'minor' issue.
- Last time when I was on phone with AppleCare, the Customer Relations Guy told me about the service Apple offers in India is only on Software and hardware is taken care by local service people. Seriously?
- After talking on phone and hearing the same answers, I tried to get out something different from CR guy and he shockingly said 'go file a law suit'!!! (I have the case number if that helps to track the CR)
- Another CR calls me and tells me to follow some diagnostic steps to check if the problem is with software. Makes me restore the iphone from a fresh account on my mac.
- After doing this for more than an hour, she tells me that this is a hardware issue and phone gets disconnected. Blank. I can not get to call back on the same number. Emailed her 4 times, but no response.
- 1 Another issue with Apple I've faced was worse, Apple was to refund me some amount. They called me and asked for my bank account details to wire transfer funds. It's been ONE year now. (Still have case number)

I'm just loosing confidence on Apple now. And it's important to me because only computers and accessories I have in my office is Mac, iPad, iPhone, iPod Touches and Airport Extreme. Every device has some or the other problem out of the box. Mine is a startup company and is self funded, not that rich to ignore the problem AppleCase is creating for me.

What can I do now?
Is Apple only selling stuff in India and avoiding denying warranty? I've somehow started to feel that it's my fault to ask for 'warranty'.

Thanks Apple, you don't Care! I don't have time to file a lawsuit though.
 
When I here these stories I usually ask, have you considered the problem is not with the phone?
 
C'mon, EVERY device you have has a problem out of the box?

Mac, iPad, iPhone, iPod Touches and Airport Extreme?

If that is the case, why do you keep buying crap?
 
MacDawg said:
C'mon, EVERY device you have has a problem out of the box?

Mac, iPad, iPhone, iPod Touches and Airport Extreme?

If that is the case, why do you keep buying crap?
Click to expand...

Agreed. Time to stop wasting your time OP and move on to Windows machines.
 
MacDawg said:
C'mon, EVERY device you have has a problem out of the box?

Mac, iPad, iPhone, iPod Touches and Airport Extreme?

If that is the case, why do you keep buying crap?
Click to expand...



This is my lack of confidence with Apple products speaking after my experience with iPhone(s).

For Example -

- Every Macbook pro/keyboard has a capslock issue.
- Every Macmini has a loose cable problem.
- Every Mighty mouse has scrolling issues.

Airport extreme is fine till now.


ucfgrad93 said:
Agreed. Time to stop wasting your time OP and move on to Windows machines.
Click to expand...


Do you agree with my above examples?

My point is that at one moment you have extreme confidence on Apple's service and just at the peak all of this looks meaningless.
 
Sounds like you have really bad luck. I'm glad I avoided the 3GS. It blows my mind some people are actually downgrading from the 4 to the 3GS.
 
rdowns said:
When I here these stories I usually ask, have you considered the problem is not with the phone?
Click to expand...

I agree

imacuser12 said:
Oh, problem is very much with the phone.
Click to expand...

I am not convinced

MacDawg said:
C'mon, EVERY device you have has a problem out of the box?

Mac, iPad, iPhone, iPod Touches and Airport Extreme?

If that is the case, why do you keep buying crap?
Click to expand...

That is a good question to ask

OP, the odds of getting bad devices multiple times is rather unfeasible when millions of others do not have problems. The fact it affects every Apple device you get is telling

Perhaps you are looking for problem and have this sense of perfection that must be present. Well, there is no such thing as perfection. Manufacturing is not 100% flawless nor does it claim to be and will never be, hence why they have "tolerances". Same with any aspect of the device.
 
I'll be replacing my iPhone 4 for the 6th time tomorrow.

First one was delivered with the dock connector water sensor red
Second one would have lose service sporadically for 15-30 minutes
Third iPhone would crash while sleeping (locked screen)
Fourth iPhone worked fine for a few months until the lock button broke (button was always loose, but I didn't want to take it in until it was a problem, and no, I didn't use any kind of excessive force on it)
Fifth iPhone (current) will lose service and won't come back until it's rebooted (tried restoring and everything) and battery life is less than 3 hours when locked

There was another one between the first one and the fourth, but I don't remember what the issue was (I want to say serious problem with service and/or battery), I had it for maybe two days. I've had only 1 serious drop with anyone of them, and that was the first one when I was opening it, all other (few) drops were very short drops onto a bed.
 
dukebound85 said:
I agree



I am not convinced



That is a good question to ask

OP, the odds of getting bad devices multiple times is rather unfeasible when millions of others do not have problems. The fact it affects every Apple device you get is telling

Perhaps you are looking for problem and have this sense of perfection that must be present. Well, there is no such thing as perfection. Manufacturing is not 100% flawless nor does it claim to be and will never be, hence why they have "tolerances". Same with any aspect of the device.
Click to expand...


When you have phones with touch issues, phones vibrating on its own and brand new phone having (visible) physical glitches - problem is with the phone.

The problem is that I was denied service and as all. At one point one of the CR advised me to file Law suit - this surely will kill anyone's confidence.

EvilEvil said:
Sounds like you have really bad luck. I'm glad I avoided the 3GS. It blows my mind some people are actually downgrading from the 4 to the 3GS.
Click to expand...

I'd buy anything 'Apple'

SDub90 said:
I'll be replacing my iPhone 4 for the 6th time tomorrow.

First one was delivered with the dock connector water sensor red
Second one would have lose service sporadically for 15-30 minutes
Third iPhone would crash while sleeping (locked screen)
Fourth iPhone worked fine for a few months until the lock button broke (button was always loose, but I didn't want to take it in until it was a problem, and no, I didn't use any kind of excessive force on it)
Fifth iPhone (current) will lose service and won't come back until it's rebooted (tried restoring and everything) and battery life is less than 3 hours when locked

There was another one between the first one and the fourth, but I don't remember what the issue was (I want to say serious problem with service and/or battery), I had it for maybe two days. I've had only 1 serious drop with anyone of them, and that was the first one when I was opening it, all other (few) drops were very short drops onto a bed.
Click to expand...

Your iPhone sounds Like mine

[UPDATE] I posted the same in Apple's discussion forum and it's been deleted.
 
Last edited by a moderator:
^^^
I'm not surprised it was deleted on the Apple Board
Your post is your first post and sounds extremely trollish
But we are a little more tolerant here :)
 
i had to exchange my iphone 3gs with apple care once and the whole proccess took about 3 business days totally. it was lightning fast and they sent me a brand new 3gs. sounds like apple is selling refurbed pieces of crap in india these days
 
MacDawg said:
^^^
I'm not surprised it was deleted on the Apple Board
Your post is your first post and sounds extremely trollish
But we are a little more tolerant here :)
Click to expand...

Well, trollish is to have no constructive argument/discussion. I did share my experience to see if someone else had faced same problems and could suggest me something worthwhile.
 
Dandrews524 said:
i had to exchange my iphone 3gs with apple care once and the whole proccess took about 3 business days totally. it was lightning fast and they sent me a brand new 3gs. sounds like apple is selling refurbed pieces of crap in india these days
Click to expand...

Replacement units of any iPhone is refurbed (mostly) if it comes in a brown box with no accessory.

I first got to know about this when a new replaced unit's glass was misfitted and the screw was (kind of) junked..
 
I think it is time for you to maybe look at another brand. 6 bad phones I agree is excessive. Either upgrade to a newer phone, or move on to something else
 
vachargerfan said:
I think it is time for you to maybe look at another brand. 6 bad phones I agree is excessive. Either upgrade to a newer phone, or move on to something else
Click to expand...

Moving to something else would be a worse nightmare I guess.
 
Last edited by a moderator:
I am going to guess if you sat down at my desk where I have...

17" MBP I have used for 3 years
23" ACD I have used for 2 years
iPad I have used for nearly 1 year
iPhone I have used for nearly 1 year

...that you would find something unacceptable with all of them
 
vachargerfan said:
If you are eligible for an upgrade, I would go to the 4. I am on my first and it has been great
Click to expand...

AppleCare is denying any service related to iPhone here. But still they have option on AppleCare on iPhone, they still email you on new iPhone launch!


MacDawg said:
I am going to guess if you sat down at my desk where I have...

17" MBP I have used for 3 years
23" ACD I have used for 2 years
iPad I have used for nearly 1 year
iPhone I have used for nearly 1 year

...that you would find something unacceptable with all of them
Click to expand...

I have all of those and more, here in an office of 10 people. And suddenly when you hear one day that the warranty is useless on these products, you will feel in-secured.. And talk about $$ spent on AppleCare Protection Plans
 
Last edited:
imacuser12 said:
- Every Macbook pro/keyboard has a capslock issue.
Click to expand...

The behavior of the caps lock key is deliberate.

- Every Macmini has a loose cable problem.
Click to expand...

I have several minis. The cables are on pretty tight.

- Every Mighty mouse has scrolling issues.
Click to expand...

Can't aruge that, but there IS a magic mouse now that does away with the mechanical ball.

My point is that at one moment you have extreme confidence on Apple's service and just at the peak all of this looks meaningless.
Click to expand...

I think you're engaging in hyperbole to try and make your point. And it usually never works.
 
I've been to India many times and it doesn't feel like Apple is really deployed in India (like no Apple Stores, etc). That is why I am a bit unsurprised with your experience (mainly the "File a lawsuit" thing)
 
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