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Tempermental iPhone 4 home button 4.1
- Thread starter applefanDrew
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Yes, everything you restore will be there when you revert your new iPhone to your backup file.
I finally had enough. I couldn't convince myself that I should just wait for a random software update to fix it. Since I can't consistently reproduce the issue, I am no longer convinced it's software. I have no confidence in what will happen any given time I hit the home button. It sucks.
I got the same guy at the genius bar both times I went in to the Apple store for this, and the second time he wouldn't even look at it. He offered to blow air in to the home button again for me, but that didn't work the first time, and he ended up dragging his screwdriver across the antenna and scratching it, so I declined. He also came right out and said that even if I could get it to happen while I was sitting there, he still wouldn't replace the phone for this issue. (I think they think I'm a problem customer because I've had so many exchanges--I'm sure there are notes on me in their system somewhere.)
Today I decided to bypass the Apple store and just call the Apple Care number. The person I got on the phone was awesome. She apologized profusely for all the exchanges I've had to do, stated that this was unacceptable, and that the Apple store should have been more willing to help me. She is sending me a brand new in the box iPhone 4 and made it very clear to me that this would NOT be a refurbed unit. (I didn't even ask for a new one, btw.)
This process is going to take about 7 days, but will be worth it. I have gotten over the fact that my beautiful iPhone will get bumps and bruises on it from time to time, but I will not accept an iPhone that is functionally sub par. I at least need the main button on it to be reliable.
Anyway, this will be my last attempt. After a dead pixel, a faulty accelerometer, and a wi fi problem, this is Apple's last chance. If this next replacement doesn't work the way it's supposed to, this will be the last iAnything I ever buy.
Good for you man (not sarcasm). Glad to hear that you're going to get it resolved. My home button is working great on my new iPhone and I expect yours will be good too.
Sucks that you went through so many exchanges already.
By the way, this is my third iPhone 4. The first one I brought back for a full refund because of the antenna problem (I was pretty pissed) then Steve ce out with that whole free bumper thing and I got tired of my iPhone 3G so I re-purchased the iPhone 4 again and then my home button was acting up.
Good luck to you with your next iPhone. I hope the iPhone 5 doesn't have this many problems.
Thanks! Yes, I'm glad I finally called--the button has been worse this week than ever. Now it's becoming unresponsive around the edges, like if I don't hit it exactly on center it fails, so I am now convinced this is a hardware problem. My new phone is scheduled to be here on Friday and the person working on my issue assured me that this will be a brand new phone, not a refurb like the others. I know the refurbs are supposedly tested better than the new ones, but I don't care. I've gotten nothing but dud refurbs.
I love the Belkin Grip Vue cases, and I just got a new one in the mail from eBay, so on Friday I'll have a brand new phone in a brand new case with a brand new screen protector. I hope this will change my luck.
My phone suffers from this problem and it happens every so often. Other than that and my 1 dead pixel - I am not swapping it out. It is perfect in all other aspects. I am not going through the swap game ever again. I had to deal with that on the 3GS.
Anyways - what I find interesting is this... has this always been an issue but has never been noticed because the home button was only ever used as 1 click and now it's meant to be used as 2 clicks? Has it always been tempermental but no one ever noticed until multi-task came along?
Just thinking. I don't know honestly. I will wait for the 4.3 update to see.
Anyways - what I find interesting is this... has this always been an issue but has never been noticed because the home button was only ever used as 1 click and now it's meant to be used as 2 clicks? Has it always been tempermental but no one ever noticed until multi-task came along?
Just thinking. I don't know honestly. I will wait for the 4.3 update to see.
I thought of the same thing as you did, but I was using an iPhone 3G until switching to the iPhone 4, and had problems with the home button as well. Not double clicking, since the 3G didn't support multi-tasking, but with single clicks. The home button would be unresponsive and require several clicks to work. Occasionally it would register a single click as 2 single clicks, and so bring me to the home screen and then to Spotlight.
Anyway my iPhone 3G home button lost its 'clickiness' over the 2 years that it was in use, and I don't know whether it's just me, but I feel that my iPhone 4 is gradually going down the same path!
I was in an Apple Store earlier this week to purchase a new MacBook. After my purchase, I asked the Genius to take a look at my iPhone 4 as I was having the 'Home Button' issue.
Probably because I'd just bought the MacBook, he offered to replace the phone no questions asked.
Beforehand, I wondered whether this was a software or hardware issue but my replacement phone is working perfectly, with all the same apps, music, etc (restored from backup).
So to those of you having home button issues within warranty - I'd say go and get a replacement.
Probably because I'd just bought the MacBook, he offered to replace the phone no questions asked.
Beforehand, I wondered whether this was a software or hardware issue but my replacement phone is working perfectly, with all the same apps, music, etc (restored from backup).
So to those of you having home button issues within warranty - I'd say go and get a replacement.
Mine started acting up a couple of days ago, at random it seems. 
I can see why 
might want to get rid of the home button all together.
I can see why might want to get rid of the home button all together.
Mine started acting up a couple of days ago, at random it seems.
Apple isn't going to get rid of the homescreen button. It's just a rumor that someone made up and the tech blogs picked up on.
You need physical buttons a device. What happens when your iPhone locks up? What happens if the screen becomes unresponsive? Are you expected to a) let the phone die (which could take a week), or b) take it apart and disconnect the battery? No.
This homescreen button issue seems to be a bug since it's happening to everyone on iOS 4.1. I never had a problem with my homescreen button until this latest OS version.
Incorrect. My new iPhone came with 4.2.1 and I have yet to see the problem. I have had this phone for 3 weeks now.
Go ahead and keep thinking that it's software, but it's not.
You've had the phone for 3 whole weeks? That's almost a month! /sarcasm
If your iPhone came with 4.2.1 then your experience is almost certainly going to be different. Most bugs occur in the process of upgrading from one OS version to another. The fact that you don't have the issue only confirms to my mind that it is in fact a bug pertaining to the 4.2.1 update.
You've only been here for a month, and presumably this is your first iPhone. Those of us that have been around a while know that these types of issues happen often, and they're usually fixed with successive software updates. It's only in a few cases (mostly due to user abuse) that hardware will fail.
This is my 3rd iPhone 4.
I've also had 3 iPhone (originals) and an iPhone 3G.
Also, don't you think that if you put your phone into DFU mode and restore it to 4.2.1, you shouldn't have the problem anymore? If it were truly a software issue, that would've worked, but it did not work for me.
This new iPhone is working great.
The only fix is new hardware.
Be sure to let us know how that new hardware works out for you.
I'm fairly certain it's software related - it seems to happen mostly when the iPhone screen partially dims, but it's possible you're right. On the other hand, I don't really appreciate people demanding new hardware for frivolous reasons like supposed hardware problems that may or may not exist.
I could not replicate the problem at the genius bar but I convinced him to replace it. I can confirm the issue is resolved for now. He tried to blame it on all the apps I had open on the multitasking try etc.
I'm really leaning toward a software problem. Here's why: just now I was trying my homescreen button and it wasn't working very well. Two fast taps wouldn't open the multitasking bar (rather, would go to the search). One fast tap wouldn't leave the multitasking bar. So clearly there was some sort of delay.
I let the phone go to sleep, then woke it up again, and now it works every single time. That sounds like a software problem to me.
You're partially correct.
You see, when the screen dims slightly, the iPhone is conserving battery (the screen is not fully off, but you haven't touched it in a while so it's dim). If you press the home button while the screen is dimmed, the screen will wake up on the first press and the second press will bring you back to the home screen. The same thing happens when you touch the screen. One touch activates the screen, then you can do whatever. That's a feature, not a glitch.
The problem that we're having with our home buttons is that it mis-fires even when the screen is fully lit. We're using the phone when this happens.
Same thing happened to me. The guy was unsure about replacing it. He said it was probably software related (amount of apps running (HAH!) etc.) but he replaced it anyway and my new iPhone is fine (same software running, same apps, same amount of data).
I don't know if it's a hardware problem for EVERYONE, but my new iPhone has definitely fixed the problem.
Yes I understand that it is a feature, I was implying that the device might be hanging on that process and/or some rogue code is confusing the OS into thinking that the screen is dimmed (thus impeding the homescreen button's actions) when it is actually not the case.
I just think that people are way too quick to assume that everything is hardware related. This isn't the first homescreen button that Apple has implemented. I cannot recall these claims being made of any previous model - I think this is just a symptom of the false assumption that everything on the iPhone 4 sucks - like the antenna, the glass, and so on (all of which is not actually the case, of course).
Time will tell whether this is a hardware problem or a software problem. I find it more than coincidental that nearly everyone would be having the same problems all of the sudden (as of iOS 4.2.1). That seems more than coincidental given that people's usage of the device varies significantly. Furthermore, there are known (and significant) bugs with the keyboard as well - it's not unreasonable to assume that they're both not stemming from the same software problem.
The iPhone 4 is not the same as previous iPhones. You can't compare them (build-wise).
There's manufacturing defects that may be specific to the iPhone 4. Also, I don't recall hearing about the iPhone 3GS having home button problems.
They changed the way the home button is made (underneath). Hopefully Apple will learn from this and change the way the next iPhone is designed (internally).
I used to dream and hope that it was a software glitch but as it got increasingly worse over time and restoring from DFU wouldn't fix it, my hopes faded and I decided to bring it to Apple. I'm glad I did because my new iPhone is working excellently (the screen is actually a little better too).
So be my guest and keep hoping for a software fix, but eventually, the warranty will be out and your home button will still be messed up.
Good luck to you. I'll enjoy my working iPhone.
I've been having the same issue with my iPad for the past week or so.
I called Apple last night, and to my surprise, they told me to do this:
Settings -> General -> Reset -> Reset All Settings
This will not delete your data, it just resets to default configuration (themes, language, keyboards, Wallpaper, etc.). It doesn't alter your mail or calendar configuration either, but just to be safe do a backup first.
Since I did this, my Home button has been as responsive as new. Give it a try and reply back.
I called Apple last night, and to my surprise, they told me to do this:
Settings -> General -> Reset -> Reset All Settings
This will not delete your data, it just resets to default configuration (themes, language, keyboards, Wallpaper, etc.). It doesn't alter your mail or calendar configuration either, but just to be safe do a backup first.
Since I did this, my Home button has been as responsive as new. Give it a try and reply back.
I tried this on my old iPhone and it did not work. I think mine was truly a hardware problem.
Now would be a good time to swap if you were worried about jailbreak because untethered jailbreak is out via Greenpois0n for 4.2.1 (what's most likely on replacement phones at this point, or if earlier, not a problem either).
The main thing keeping me from swapping it out is my display is perfect and this doesn't happen as often as it used to. So i think I still might hold onto mine with this intermittent problem.
Also, I still have that unlockable baseband. I think that might be HUGE for resell value.
Thoughts?
Also, I don't personally need unlock anymore for a while but I used it in Europe for 4 months and that was great!
The main thing keeping me from swapping it out is my display is perfect and this doesn't happen as often as it used to. So i think I still might hold onto mine with this intermittent problem.
Also, I still have that unlockable baseband. I think that might be HUGE for resell value.
Thoughts?
Also, I don't personally need unlock anymore for a while but I used it in Europe for 4 months and that was great!
So after reading this thread, I am a little confused
I have an iPhone with 4.1 that is jailbroken. I have noticed that issue about a single click of the home button registers it as "double clicking".
Is everyone saying that 4.1 is the cause of the home button issue and that 4.2.1 fixes it or is it a hardware problem?
I mean, I could upgrade to 4.2.1, but I will have to redo all my settings/apps for the jailbreak. Could anyone clarify this for me please?
Thanks!!
I have an iPhone with 4.1 that is jailbroken. I have noticed that issue about a single click of the home button registers it as "double clicking".
Is everyone saying that 4.1 is the cause of the home button issue and that 4.2.1 fixes it or is it a hardware problem?
I mean, I could upgrade to 4.2.1, but I will have to redo all my settings/apps for the jailbreak. Could anyone clarify this for me please?
Thanks!!
I'll add myself to this list. Sometimes a single click to exit an app gets me the task switcher, sometimes a click doesn't register at all, etc.
i had the same problem as you on 4.1 jaibroken iphone 4 and sometimes a single press wouldn't even register. with the new release of greenpois0n i updated the phone to latest firmware to see if there was an improvement. unfortunately it had the same issue.
i took the phone to the apple store and they were happy to replace it. the home button works great now.