My last two, one LG and one Samsung, both had dimmer backlighting in the bottom left corner. I have seen at least one picture, however, of someone else who has a dimmer display on his bottom right corner, though. It seems to be careless manufacturing.anyone's screens slightly dim in the bottom corners, especially the right corner?
My last two, one LG and one Samsung, both had dimmer backlighting in the bottom left corner. I have seen at least one picture, however, of someone else who has a dimmer display on his bottom right corner, though. It seems to be careless manufacturing.
-- Nathan
So I called up Apple with my issue (LG screen) to report it, and setup a replacement... and was connected to a senior advisor.
Long story short, he spoke with someone higher up in the engineering department about the issue, and engineering has received enough complaints that they are 'seriously looking into the issue'. I was told to hang on until tomorrow at some point, at which time he will figure out the best method for replacement; but it's looking like they want my machine directly as a sample to figure out the problem.
Either way, if I'm not out of a machine and can easily transfer all my information between the two systems then I'm OK and hope to heck I get a good one. I don't think anyone can claim that image retention after 20-30 minutes of use is normal. If anything, I could see this happening after days and weeks of having the same image in the exact same spot - but not on a brand new machine, with 20-30 minutes testing.
What has been others return experience thus far? Are you just refunding, and ordering another, or are you going through Apple Care?
I originally thought so, too, but on closer examination, if you look straight-on at the corner(s) that are darker, they don't improve that much. If you look straight-on at a dark corner, and then look straight-on at a corner that normally appears normal/brighter, you will see that even when viewed straight on at the corner itself (rather than looking straight on at the center of the display), it is still noticeably darker and off-white.Hmm it seems even at "perfect" viewing angle, which would be looking at the screen at center straight on with screen slightly tilted, theres a slight loss of light in the corners. It's like when looking at the screen from the sides you will notice the screen will be dimmer than looking at it from in front of the screen. So what I'm saying is there is no viewing angle that does not result in a loss of screen brightness.
I'd be surprised if these aren't the units that end up on the Apple Refurb on-line store, actually.I don't know if that means that they are just shipping everything back to China, doing the same checks that failed the first time (in my case: yellow LG panel), and reselling the same brick to some new victim?
I don't think that all those $3k-$4k machines will go straight into a landfill
1) I did too.
2) I am a trained mediator, I won't get irate at them, but I have a reasonable expectation as you likely do too.
3) Thats what AppleCare said.
4) Thank god for AMEX.
Had a white blemish in my original screen, (samsung) was replaced by geniuses a yesterday with an LG Screen.
Being able to clean the screen with a cloth and light pressure is a requirement of a notebook screen. If the screen is too fragile to do basic housekeeping then it is faulty, simple. The Apple website even has instructions on how to clean with a cloth, so they expect you to do it.
In the UK at least we have laws that cover things like this, about things having to be fit for purpose. And cracking whilst doing standard cleaning is not fit for purpose, so you are OK.
And big difference?
the problem lies within what constitues "light cleaning". whether or not this user applied unreasonable force on his screen is really his word against theirs. As i said, unless hundreds of reports are coming in about screens cracking its more than likely not an issue. I have sympathy but really nobody knows if this guy used excessive force or not. im sure MANY people have been cleaning their screens since the launch of this and ive not heard any reports of it cracking when being cleaned. thats all .