FYI, those who are on TELUS should be talking to @TELUSsupport instead of client care (which some of you already are doing!).
A friend, with super high credibility told me:
"I'm pretty sure the social media folks double check everything before answering since it's a wide audience."
And yes, this person works for TELUS. Irony is, this person the one who hooked me up with Virgin's deals and gave me tons of heads up/advice about new ways to get better services. Not necessarily associated with this person's employer. Nice person.
The wide audience thing makes a lot of sense actually. I would also suspect that if false information was given out, the tweets/posts would be deleted. An hour later and they're still up. Good news.