Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I ordered direct from apple.ca at 12:03am PDT. I was billed for the phone on the 16th, and still have "processing for shipment" showing on apple's webpage. I also can't find my UPS or FedEx tracker either, I'v tried everything, phone number, email address, serial number, and nothing works.

The anticipation is killing me!
 
For the love of god, why is my order still preparing for shipment! Throw it in a box and ship that ****!
 
My status order said that my iPhone 15Go Black Fido arrived to the store.
So I went to the Fido store (Montreal), but the seller told me he didn't have it yet.
He didn't have any nano sim neither.
He told me to come back friday...
He seemed not to care about my questions
 
My status order said that my iPhone 15Go Black Fido arrived to the store.
So I went to the Fido store (Montreal), but the seller told me he didn't have it yet.
He didn't have any nano sim neither.
He told me to come back friday...
He seemed not to care about my questions

u actually thought he would give it too you?
 
wow, I thought 16gb would be on shortage since that's what most people get. But no, my 16gb arrived at rogers already while my other 64gb is still "in progress"
 
I ordered from Telus on Friday 5:00 PM and they charged my CC yesterday, so I would assume that I'll be recieving it on Friday then?
 
Went to the Rogers store in the Kingston mall for a nano sim "We don't have any of that until Friday" (********). Went to T Booth, " we have them but I need to ask if we can sell them. *phones rogers* we're not allowed to until Friday." Well I don't want to wait in a 5 hour long line for a SIM card, I already have the phone on Friday why do I need to wait in line to use it. Just ********! The nano sim had NOTHING to do with Apple or the iPhone 5, they just happen to use them. I don't understand why you can't sell them...
 
Sorry if this has already been asked in the thread but...

For those of you who ordered the phone directly from Apple, have you gotten your nano-sim yet? My friends getting them from the carriers will receive the nano-sim along with their iPhone.

However, for those who ordered through Apple, how are you going to get yours? Anyone living in Toronto who has one already? I've tried checking the Apple store/Rogers stores to see if they'll give/sell me one before Friday (I don't want to deal with the crowds).
 
Called in Apple to cross reference the intel the kind people of the internet have been sharing.


Yes, it seems that I too, won't be getting my iPhone 5 order this Friday. Instead, it's going to be on the 25th!

I asked a couple of questions, here are the answers and I have paraphrased 'em to what I best remember:

Q: What does "Preparing for Shipment" actually means…
A: The package has been passed onto the carrier (UPS/FedEX), it's up to them to have it delivered.

Q: Do you know which carrier?
A: Apple typically use UPS or FedEX (gee, that helps). You will be receiving a shipping confirmation through Email from the carrier, fairly soon.
My take: yes yes… tell me something I don't already know. Fairly soon… as in… late tonight? I HOPE? Or Early tomorrow? ;)

Q: So, is it still within the scheduled delivery time frame, between the 21-25?
A: Yes, and it seems that you're going to be receiving them on the 25th.
My take: if Apple passed it on to the carrier, how would they know when I'll be receiving the iPhone? There's way to many factors that could affect the delivery date, now that it's on the hands of an entirely different party. Driver being ill and took a sick-day, accident while the truck is en route to the delivery destinations, flat-tire on the truck, packages got stolen off the truck, the package rolled out of the door, etc. Apple also doesn't handle these deliveries themselves and can't possibly know the carrier specific information, such as: the load amount a truck is carrying, in a particular route/area. The optimistic way of looking at it, Apple is simply playing it safe by stating September 25th is going to be the delivery date. Worst case scenario, it is on the 25th (which is actually still within the projected delivery date! So, Apple didn't break their promise ;P). People do blame Apple for the strangest things that are entirely out of Apple's control (the irony of a control-freak company), and this is their way of keeping it cool; and they do under promise, over deliver for most of the time.

Q: Do you know where the iPhone is coming from? Overseas or a distribution hub in North America?
A: iPhone are manufactured overseas, but we (Apple) have several distribution centres in North America. So, to answer your question, your iPhone is coming from overseas.
My take: O RLY? Thanks, captain obvious! ;). I didn't wanna press the agent further. Seems like the agent's been instructed to give that answer. The reason I asked, is because some clever people of the internet have suggested that Apple have iPhone 5 (in large quantities) sitting in their distribution centres. Which makes perfect sense since Rogers/other carriers have received shipment. This puts a less strain on initial shipment from China to North America. Just my uneducated guess.


Q: How come my AppleCare+ is still showing as "Processing"?
A: That's actually expected. The coverage will be activated as soon as you activate your iPhone
My take: standard procedure; except the last time I ordered online was way back and the process was slightly different. Learned something today about the new online store system.


A bit of background information on my iPhone 5 order:
Device: iPhone 5, Black & Slate, 64GB, Unlocked. Week 35 build (late Aug/early Sept)
Ordered on/Email Confirmation: Through Apple.com, September 14, 3:07 EST
Shipping to: Toronto, delivery zone 1
AppleCare+?: Yes (not that it matters. Worth noting the charges between the iPhone and AppleCare+ are on two separate charges).
Current Status (as of this posting): Preparing for Shipment, since early Saturday afternoon.
Credit Card Charged?: Yes, on September 17 for $1,015.87 (for iPhone only, AppleCare+ charge has yet to appear; but a hold is in place).



Hope that'll calm your horses. Or I might've just make things worse. Take your pick.
 
Last edited:
My order is still processing... and it has never changed.. I am in Montreal.
I hope what people are saying about the phones shipping from Tennessee because I am getting quite worried.

With Apple, I find that my orders might indicate "processing" at midnight, I go to bed, and when I awake, I see Shipped -> Tennessee (or wherever) -> Anchroage -> Mirabel -> On truck for delivery. Apple is outstanding that way. I don't know about this particular iphone delivery, but mine is being delivered 21-Sep-12, and it arriving after the indicated date didn't even occur to me. (I have bought probably $30K of Apple hardware over the past 8 years! LOL!). Good luck!
 
It's kind of ironic that the iOS 6 update on my iPad and iPhone is stuck at preparing update....

On my iPad 2, iPad 3 (New iPad) and iPhone 4, it took a long time preparing update, but ultimately went without a hitch. The whole process was something like 45 minutes for each of them.
 
With Apple, I find that my orders might indicate "processing" at midnight, I go to bed, and when I awake, I see Shipped -> Tennessee (or wherever) -> Anchroage -> Mirabel -> On truck for delivery. Apple is outstanding that way. I don't know about this particular iphone delivery, but mine is being delivered 21-Sep-12, and it arriving after the indicated date didn't even occur to me. (I have bought probably $30K of Apple hardware over the past 8 years! LOL!). Good luck!

Word. I've gotten silly things (PowerBook/MacBook Pro batteries, remember those things?) shipped overnight to me, despite Apple Support projecting 3-5 business days. All the way from the US of A (PA distribution centre?).
 
So glad I have to go out tonight. If I spend another night checking ups and apple's order page I might go insane. Although I did that all day at work and probable will tomorrow. Fingers crossed I don't have too. I just want a tracking number then we can switch to finding what plane it's on etc.
 
Update from Telus:

Was on the phone with web orders (who client care redirected me to after realizing I was calling about my iPhone 5) and found out that all of them will be shipped out Friday AM which is when we will receive our tracking emails from Purolator. From there, it will be 2-5 business days depending on where I live and what time I ordered. I asked her if it would show up on the 21st and her response was "2-5 business days so no" to which I asked "why would I bother preordering with you that early in the morning only to find out that I could've waited in line at the store to ensure I got it that day instead of some ballparked guess". Silence. Not impressed.

My cc credit limit available increased (as in money was returned) to the amount that was held by my preorder which prompted my call. They confirmed that they did take my money and it should be posted tomorrow AM.
 
u took my money now ship my phone!!!! :(

moaning wont help

is there a remote chance i get iphone friday for ANYONE in canada?

i orddered a retina macbook once, shiped over seas over night expidited!
 
u took my money now ship my phone!!!! :(

moaning wont help

is there a remote chance i get iphone friday for ANYONE in canada?

i orddered a retina macbook once, shiped over seas over night expidited!

I was moaning because my account statement was showing that they DIDN'T take my money lmao.
 
Update from Telus:

Was on the phone with web orders (who client care redirected me to after realizing I was calling about my iPhone 5) and found out that all of them will be shipped out Friday AM which is when we will receive our tracking emails from Purolator. From there, it will be 2-5 business days depending on where I live and what time I ordered. I asked her if it would show up on the 21st and her response was "2-5 business days so no" to which I asked "why would I bother preordering with you that early in the morning only to find out that I could've waited in line at the store to ensure I got it that day instead of some ballparked guess". Silence. Not impressed.

My cc credit limit available increased (as in money was returned) to the amount that was held by my preorder which prompted my call. They confirmed that they did take my money and it should be posted tomorrow AM.

The Telus Support twitter account is still quoting the 21st. Even going so far as to say the orders are being prepped right now and will be going out. See attached screencap.
 

Attachments

  • Screen Shot 2012-09-19 at 5.40.21 PM.png
    Screen Shot 2012-09-19 at 5.40.21 PM.png
    85.3 KB · Views: 105
Update from Telus:

Was on the phone with web orders (who client care redirected me to after realizing I was calling about my iPhone 5) and found out that all of them will be shipped out Friday AM which is when we will receive our tracking emails from Purolator. From there, it will be 2-5 business days depending on where I live and what time I ordered. I asked her if it would show up on the 21st and her response was "2-5 business days so no" to which I asked "why would I bother preordering with you that early in the morning only to find out that I could've waited in line at the store to ensure I got it that day instead of some ballparked guess". Silence. Not impressed.

My cc credit limit available increased (as in money was returned) to the amount that was held by my preorder which prompted my call. They confirmed that they did take my money and it should be posted tomorrow AM.

That seems to contradict everything @TELUSsupport has been saying on twitter for the last day.
 
I was having a coffee on 4th ave in Vancouver (49th Parallel) next to it is a Bell store. A courier walked in pushing a dolly with a buch of boxes that said something to the effect of "do not open" Looks like all contract phones are starting to arrive.
I bought unlocked from apple and even thought i'm still showing "preparing for shipment" I don't see how our phones could not be ready for Friday as well.
 
FYI, those who are on TELUS should be talking to @TELUSsupport instead of client care (which some of you already are doing!).


A friend, with super high credibility told me:

"I'm pretty sure the social media folks double check everything before answering since it's a wide audience."

And yes, this person works for TELUS. Irony is, this person the one who hooked me up with Virgin's deals and gave me tons of heads up/advice about new ways to get better services. Not necessarily associated with this person's employer. Nice person.
 
Hmmm,… I just called my credit card.

Apple took the iPhone $$ on Sept 16th and the Applecare on 14th.

I thought they only bill when the items are shipped out…. No?
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.