I renewed my contract with the cancellation department on September 24 and they helped me order a phone. However, I didn't get an email with a tracking number like the guy said, nor did anything show up on my online account. So I went to the Fido store and they helped me reserve a phone (which I could have done myself, but I thought they could see into my system and not just the same thing I see when I log in online). Then I went to the Apple store to see if I could just get an iPhone there, but since my Fido dollars were gone, they wouldn't be able to use those against my phone. I then went to another Fido store and they showed my account was locked and that an iPhone was already apparently shipping and I couldn't cancel it. So I had to cancel my reservation but the Fido site was down/under maintenance like always and now I'm just waiting blindly for my iPhone to come.