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I had the same issue with the first two new iPads I bought. I returned the first one the other day. The replacement also had the same issue but in a couple of centimeter-length areas along the top (not as long as the first one I returned). I took that replacement back to a different Apple store today and again, they replaced it without question. They didn't need a Genius to look at it either time. The salesperson took a look at it and, although he hadn't seen it in person before understood that it was a manufacturing defect and didn't give me any hassle. The one I'm using now is flawless in every way.

Third time was indeed a charm. :D
 
My bezel edge light bleed is very slight and near the isight camera. It doesn't affect the display, but reading this thread caused me to take my iPad into my local Apple store tonight. The genius tech took a look and said it's within spec, is not normally replaced, and should not be noticeable in normal viewing (he's right).

But he said if it bothers me they'll do a one time exchange (I'm past 14 days but under 30 since purchase). I said ok, and he brought out a brown box with the replacement. I asked why not a new one, and his response was the remanufactured replacement is just as good, if not better since it's closely controlled for defects. I took a look at it and saw that the home button was crooked, so I took a pass and kept the original. Yes, OCD is me.

But my thinking is you exchange one problem from another, and mostly best to keep the one that seems to work fine without looking for problems. While there I gave in and purchased AppleCare+, having become nervous with who knows what might develop over time with my iPad after this episode.
 
The simple fact that MOST dont have it would lead one to believe that cases like this are a minority...thus, a minority of the iPads have light leak. This would lead us to believe it is a defect. For those who did not get it swapped out at Apple Store, you mus have approached the Genius/Manager the wrong way. Apple sticks by 'if the customers ain't happy, surprise and delight them' in almost all situations where the customer is unhappy, I find it unlikely they would not have swapped for this issue. Only because I swapped 2 iPad 2s with this issue, no questions asked. Try another store...
None of my LCD products have this kind of leakage....iPhones, MacBooks, cameras, tv, etc....so I don't know how you can be so cocksure about your post

You yourself stated that you'd swapped two iPad 2's... that's a minority, but a large one. It's related to the single piece of cover glass. If the LCD is under a plastic bezel or something, this can't happen. It is very common in other "slab" style smartphones and the like. Not "normal" necessarily, but a variance within spec, like a couple dead pixels.

And btw that's the pot calling the kettle black, I swapped my iPad 3 for a tiny bit of dirt under the LCD (between the backlight diffuser and the LCD) that gave the appearance of a couple dead pixels (only very close inspection could reveal the reality of the cause). That's also within spec... but it bugged me.

To me, the difference is, my speck was in the viewing area. These light leaks aren't. You have to deliberately look at the device from an extreme angle to see them. Unless it's substantial enough to be visible in sensitive but normal use (for example a movie in a dark room from an angle of no more than 30 degrees or so), I don't think it's an issue ya know?

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My bezel edge light bleed is very slight and near the isight camera. It doesn't affect the display, but reading this thread caused me to take my iPad into my local Apple store tonight. The genius tech took a look and said it's within spec, is not normally replaced, and should not be noticeable in normal viewing (he's right).

But he said if it bothers me they'll do a one time exchange (I'm past 14 days but under 30 since purchase). I said ok, and he brought out a brown box with the replacement. I asked why not a new one, and his response was the remanufactured replacement is just as good, if not better since it's closely controlled for defects. I took a look at it and saw that the home button was crooked, so I took a pass and kept the original. Yes, OCD is me.

But my thinking is you exchange one problem from another, and mostly best to keep the one that seems to work fine without looking for problems. While there I gave in and purchased AppleCare+, having become nervous with who knows what might develop over time with my iPad after this episode.

Right now, the service replacement units *are* new... These are a piece of consumer electronics folks! They're not manufactured to the precision that say, a piece of fine jewelry is!
 
You yourself stated that you'd swapped two iPad 2's... that's a minority, but a large one. It's related to the single piece of cover glass. If the LCD is under a plastic bezel or something, this can't happen. It is very common in other "slab" style smartphones and the like. Not "normal" necessarily, but a variance within spec, like a couple dead pixels.

And btw that's the pot calling the kettle black, I swapped my iPad 3 for a tiny bit of dirt under the LCD (between the backlight diffuser and the LCD) that gave the appearance of a couple dead pixels (only very close inspection could reveal the reality of the cause). That's also within spec... but it bugged me.

To me, the difference is, my speck was in the viewing area. These light leaks aren't. You have to deliberately look at the device from an extreme angle to see them. Unless it's substantial enough to be visible in sensitive but normal use (for example a movie in a dark room from an angle of no more than 30 degrees or so), I don't think it's an issue ya know?

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Right now, the service replacement units *are* new... These are a piece of consumer electronics folks! They're not manufactured to the precision that say, a piece of fine jewelry is!

I was specifically told it was remanufactured, and it was not in the retail white iPad box, but in what's always traditionally been Apple's plain, brown, unidentifiable remanufactured box. I tend to believe their version.
 
Hi guys,

I have heard a lot about people having issues with their new ipad's screens.

I just noticed this today on my 3rd gen ipad. Has anybody else seen something similar?

Image

It doesn't look like the bleeding problem that some people have mentioned. On the screen itself, everything is just fine. But once you look from this angle (that photo was taken), you will see this white light coming from the edge. Its right under the front camera.

Should I be worried about this?

Thanks for your help in advance.

No matter how you intend to use, just get replaced. Don't listen others whoever said it's not an issue. It's your hard-earned money, why to keep defect one. Most importantly, let apple know the quality issues with new iPad. Mine had a yellow tint prob and people said warm screen, adhesive reason, OCD , blah blah WTF. I just ignored them and changed to perfect one. Good luck!
 
Not the Salem, NH Apple store. Even spoke with a manager. Their line was "if it doesn't affect the screen....they don't care". They don't see it as a manufacturing issue. They didn't care that I looked at 5 new iPads on the floor and NONE had the issue.

The genius said it was "impossible" to have it spread or have dust/debris get under the screen from it.

-Kevin

That's the store I returned mine too with this issue. I only had the iPad for 2 days, and I bought one online the night before to pick up during my return. The guy said he'd have the genius look at it and I told him not to bother. I was within the return period and I already bought a new one.
He wasn't very happy about .... They took the unit back as a return and I picked up the purchase made the previous evening...in the end I left with my brand new perfect IPad. I am a happy customer. :)
I like the Nashua store better. The only reason I ended up at rockingham was because they had the iPad I wanted.
 
I cant believe how many people say to return it without any questions.

Honestly, you will never notice it, as I only noticed the same thing on mine 3 weeks in when i went to check this forum for something unrelated.

If its something that will effect performance whatsoever, return it. In 95% of cases, you would never notice it again unless you were intentionally holding your ipad flat across your face to check for it.:)

Don't let anyone on here make this decision for you!
 
That's the store I returned mine too with this issue. I only had the iPad for 2 days, and I bought one online the night before to pick up during my return. The guy said he'd have the genius look at it and I told him not to bother. I was within the return period and I already bought a new one.
He wasn't very happy about .... They took the unit back as a return and I picked up the purchase made the previous evening...in the end I left with my brand new perfect IPad. I am a happy customer. :)
I like the Nashua store better. The only reason I ended up at rockingham was because they had the iPad I wanted.

I have a feeling it's because I'm out of my 14 days and this iPad is already a replacement for one with dust under the screen (which they happily replaced).

I think the Salem store is turning into a hassle to deal with.

Thanks for the info on the Nashua store....haven't been to that one.

-Kevin
 
I have it, not so bad and a lttle to the right of the camera. Never would have noticed if not for this thread, going to stop noticing now. I'm fine with it.
 
I was specifically told it was remanufactured, and it was not in the retail white iPad box, but in what's always traditionally been Apple's plain, brown, unidentifiable remanufactured box. I tend to believe their version.

They're wrong. Where would a refurb come from right now? There are no refurbs. Those service replacement units MAY be refurbished, but are not necessarily so. I can pretty much guarantee there's no refurbs in the pipeline yet... the thing JUST came out. Maybe getting close though, and there's no real way to tell if a unit is a refurb or not...
 
Unlikely or not.....my store didn't budge. I was very friendly to both the Genius and Manager. They stood their ground....it's their right.

I'm sure Apple tracks all Genius bar appointments....so even going to another store won't help.

-Kevin

Maybe they were having a bad day' hahaha. Any other stores nearby?

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No matter how you intend to use, just get replaced. Don't listen others whoever said it's not an issue. It's your hard-earned money, why to keep defect one. Most importantly, let apple know the quality issues with new iPad. Mine had a yellow tint prob and people said warm screen, adhesive reason, OCD , blah blah WTF. I just ignored them and changed to perfect one. Good luck!

Bravo! Well said!

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I cant believe how many people say to return it without any questions.

Honestly, you will never notice it, as I only noticed the same thing on mine 3 weeks in when i went to check this forum for something unrelated.

If its something that will effect performance whatsoever, return it. In 95% of cases, you would never notice it again unless you were intentionally holding your ipad flat across your face to check for it.:)

Don't let anyone on here make this decision for you!

Apple makes this decision for us when they advertise their perfect products and tell how all how 'awesome' they are.
Awesome does not equal 'defective'
I am just an advocate for perfection when it comes to spending hundreds of pounds on electronics.
Ps. The iPad is shown from angles where one may see this light bleeds on their website, someone should do a mockup of the apple.com landing page and stick in a bit of light bleed.
I am now off to collect my iPad! (please, no bleed!) (I am going to open in store just in case!) :)
 
Apple makes this decision for us when they advertise their perfect products and tell how all how 'awesome' they are.
Awesome does not equal 'defective'
I am just an advocate for perfection when it comes to spending hundreds of pounds on electronics.
Ps. The iPad is shown from angles where one may see this light bleeds on their website, someone should do a mockup of the apple.com landing page and stick in a bit of light bleed.
I am now off to collect my iPad! (please, no bleed!) (I am going to open in store just in case!) :)

Where did Apple ever say their products are perfect? Like I said, manufacturing variances in fit and finish are TOTALLY within spec. These iPads are not in any way defective! Heck, the black spot on my screen was almost certainly within spec (it was tiny) and I appreciated Apple swapping it as it was a visible and distracting anomaly. You'll NEVER SEE these minor "light leaks." Ever. A large gap that allowed dust to migrate under the glass more readily or spilled enough light that it affected the screen - sure. But a tiny bit of light you can see at an extreme angle?

That's why these things are so expensive. A new car won't have nearly the level of fit and finish some of you expect from your iPads (and not the iPads VISIBLE parts I will not, the internals that can only be seen from extreme angles looking inside). I'm widely considered as picky by most people and even I find some of this ridiculous. Apple products are not fine jewelry!

P.S. If it seems like I'm on a crusade, I do apologize. There's two reasons I respond so strongly:

1. for those of us that have "real" problems (by that I mean they're visible in normal use, not whether they're subjectively major or not - mine was a minor anomaly probably totally within spec) it makes Apple much more likely to adopt a cut and dry "sorry, that's within spec" approach. Thankfully, the tech I worked with at Apple (had to send my iPad in twice, first time it came back with a letter saying it was within spec, so second time HIS supervisor (3rd tier at that point) attached a force replace order) was very understanding - he'd bought an LCD monitor years ago with a dead pixel that he couldn't do anything about as it was "within spec" yet it annoyed him every day he owned that monitor. These subjective judgement calls will become increasingly rare if people exchange numerous times for "issues" as minor as tiny gaps in fit and finish of internal components (that's what the light leak is).

2. It raises costs for everyone, on multiple levels. Aside from the obvious cost of replacing these iPads, all products are manufactured within specified tolerances. If Apple sees an extremely high exchange rate due to these "light leaks" or other minor problems (admittedly including the dirt I exchanged mine due to) to the point that the cost of the exchanges exceeds the additional manufacturing cost of specifying tighter tolerances, Apple will require tighter tolerances from their assembler (Foxconn usually) and component suppliers (such as Samsung for the screen, Corning [presumably, never verified] for the glass, etc). Apple is also a major contract for these companies. While Apple parts are custom for Apple and a large enough product line to have their own dedicated manufacturing, practices and procedures will spread through a company to some extent. If Apple demands very tight tolerances on their LCDs for example, that has the potential to raise costs throughout Samsung's product line, not just in products made for Apple, as procedures and handling at entire factories may need to be tightened.

Fit and finish will NEVER be perfect on consumer electronics. Frankly, Apple is so far above the rest it's absolutely amazing. Yet the Apple fanboys continue to find issues most purchasers of other brands don't? I've read people complaining about MacBook Pro trackpads being not quite level (this one is but my last one wasn't!), little things like that and they're seen as major issues. Look at ANY OTHER LAPTOP ON THE MARKET then compare fit and finish to a MBP with "problems" Same goes for iPad vs most if not all other tablets.
 
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Where did Apple ever say their products are perfect? Like I said, manufacturing variances in fit and finish are TOTALLY within spec. These iPads are not in any way defective! Heck, the black spot on my screen was almost certainly within spec (it was tiny) and I appreciated Apple swapping it as it was a visible and distracting anomaly. You'll NEVER SEE these minor "light leaks." Ever. A large gap that allowed dust to migrate under the glass more readily or spilled enough light that it affected the screen - sure. But a tiny bit of light you can see at an extreme angle?

That's why these things are so expensive. A new car won't have nearly the level of fit and finish some of you expect from your iPads (and not the iPads VISIBLE parts I will not, the internals that can only be seen from extreme angles looking inside). I'm widely considered as picky by most people and even I find some of this ridiculous. Apple products are not fine jewelry!

Apple markets the iPad as the best thing since sliced bread, and if so...I want a perfect loaf! Expensive cars (the kind that cost you a LOT of cash) are finished to a very very high level of manufacturing. Would you except a brand new Rolls with a little hole on the passenger seat? Oh, but it's fine as you never look at it from that angle, right?
I think this debate could last forever...so, in conclusion I only have to state, if you expect perfection, seek it! This may take one swap or return , or 5, the number is negligible. Happiness with your purchase given the current economic climate is what's most important. If Apple know about these issues but will not swap them if a customer comes back into the store, they are headed for a fall! Either swap them out or increase inspections at factories instead of wasting resources trying to convince us the workers conditions are all rosy. It's the end product that matters most to the customer.
 
I exchanged mine for the same lighting issue on day 1. Second one was perfect (or as perfect as an LCD is ever going to get realistically these days). If it bothers you exchange it, if not, don't. It shouldn't get any worse though.

I do agree that thing should not get worst. There is little room for things to move around after assembly. if you are within your return period, I do not think Apple will give you any trouble, afterwards, it sounds like Apple is starting to stand up for THEIR rights against excessive OCD people.
 
I cant believe how many people say to return it without any questions.

Honestly, you will never notice it, as I only noticed the same thing on mine 3 weeks in when i went to check this forum for something unrelated.

If its something that will effect performance whatsoever, return it. In 95% of cases, you would never notice it again unless you were intentionally holding your ipad flat across your face to check for it.:)

Don't let anyone on here make this decision for you!

I agree that he should make his own decisions but I sure as hell noticed the problem within the first 5 minutes that I received my iPad. Since I bought the white version, I could see the light shining through the bezel :eek:
 
My first new iPad had this problem. It is not normal, however, unless you have another problem on the iPad, I would not exchange it. Based on what I've seen on MR, you have a pretty solid model.
 
I noticed that the slight light gap many of us have under a small portion of the bezel really doesn't bleed out onto the screen. When setting brightness to max and auto=off, displaying a black screen shows no bleed or affect on the screen at all, even near that area of the bezel.

So I'm concluding it's a non-issue in most cases.
 
Bottom line: if it bothers you exchange it. Im sure apple will gladly exchange it. If it doesn't just enjoy your device. Mine does the same thing but other wise has a very good screen.
 
Apple markets the iPad as the best thing since sliced bread

If you are naive enough to believe that, I got a bridge I want to sell you. What product marketing doesn't hype their own product? :rolleyes:

2. It raises costs for everyone, on multiple levels. Aside from the obvious cost of replacing these iPads, all products are manufactured within specified tolerances. If Apple sees an extremely high exchange rate due to these "light leaks" or other minor problems (admittedly including the dirt I exchanged mine due to) to the point that the cost of the exchanges exceeds the additional manufacturing cost of specifying tighter tolerances, Apple will require tighter tolerances from their assembler (Foxconn usually) and component suppliers (such as Samsung for the screen, Corning [presumably, never verified] for the glass, etc). Apple is also a major contract for these companies. While Apple parts are custom for Apple and a large enough product line to have their own dedicated manufacturing, practices and procedures will spread through a company to some extent. If Apple demands very tight tolerances on their LCDs for example, that has the potential to raise costs throughout Samsung's product line, not just in products made for Apple, as procedures and handling at entire factories may need to be tightened.

Fit and finish will NEVER be perfect on consumer electronics. Frankly, Apple is so far above the rest it's absolutely amazing. Yet the Apple fanboys continue to find issues most purchasers of other brands don't? I've read people complaining about MacBook Pro trackpads being not quite level (this one is but my last one wasn't!), little things like that and they're seen as major issues. Look at ANY OTHER LAPTOP ON THE MARKET then compare fit and finish to a MBP with "problems" Same goes for iPad vs most if not all other tablets.

Well said.
 
If you are naive enough to believe that, I got a bridge I want to sell you. What product marketing doesn't hype their own product? :rolleyes:



Well said.

You stick to your medium expectations, and I will stick to my high ones. This is a pointless discussion.
 
My first new iPad had this problem. It is not normal, however, unless you have another problem on the iPad, I would not exchange it. Based on what I've seen on MR, you have a pretty solid model.

Agreed. Unless its creating issues on the viewing area of the screen, if everything else works, I'd keep it. You don't want to get in the endless cycle of exchanging.
 
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