Well after four years of no updates, what are consumers otherwise expected to assume? This isn't some charity event where we're expected to wait until Apple is ready to talk. To ignore your customers for four years is just disrespectful. I think it's entirely reasonable for a customer at this point to allow Apple up to October 30 to demonstrate that they are going to update the Mac mini or to start looking for alternatives elsewhere.
The problem with Apple is that they find it acceptable to ignore customers and don't seem to realise just how underhand that is. It is the
only reason they had to apologise for the delayed Mac Pro – because they decided to insult the professional community by remaining silent. Their apology was actually for remaining silent, not for the delays, because that's what forced professional users to start thinking about moving away from the Mac platform.
It's a culture of arrogance instilled by Steve Jobs which still permeates throughout the company. You just need to witness how they deal with your bug reports to see their culture of arrogance in action.
People are judged by their actions. I don't care if they need to ignore bug reports to avoid promising something that can't be delivered. It is not hard for an engineer to acknowledge to us that a bug is being investigated and to let us know when a bug we've filed is fixed or can't be fixed. I manage a SaaS platform for Agile devs. I would be slaughtered by users if I chose to ignore their bug reports like Apple does. Remind me again why Apple gets away with it and I can't?
This is a serious problem with Apple and it's pissing off many of us within the pro community. So mark me unsurprised to see Apple remaining as silent as day one on the status of the Mac mini. The only thing we've heard is from Tim Cook and Phil Schiller to let us know "it's an important product". Don't forget Tim Cook
mentioned that one year ago. Unless their entire engineering organisation left all at once, what possible justification have they got for this ridiculous delay? Had it ever taken Apple four years to update Mac hardware under Steve Jobs?