No Apple can not upgrade lines for Verizon Business accounts. Unless they are selling unlocked phones (which Apple is currently not for the X) the only way you can buy a phone directly from Apple as a Verizon Business customer is to walk into the store, luck out if they have one, and pay full price. You can't pre-order/order, nor reserve a phone for in store pickup online. You will get the following message: "We're sorry. The Verizon account you have is a business account. Please contact your company's telecom manager or Verizon account manager to complete your iPhone purchase." Once phones are being sold unlocked (i.e. iPhone 8, you can order online and pay full retail). I do wish I could order directly with Apple though. As far as my VZW order status, I preordered a 64GB space gray at 4:18aET on 10/27. At the time I was quoted a 11/22 deliver by date. I received an upgraded shipping notice on 11/7 and the phone arrived 11/8. Unfortunately I decided it was silly not to pay the extra $150 for the 256GB, shipped the 64GB back and placed a new order on 11/8. My new ship by date is 12/13. I'm putting it out of mind for now, but keeping my fingers crossed it gets accelerated to sometime before the end of the month. I'm still happy with my 7, so not a huge deal. Also, it is a pain to track VZW shipments online, the User Name on my order won't pull up the tracking info. I ran into this was past preorders but forget the exact way to input the user name.