Not that surprising. They also outsource their trade-in program. I think it basically lets them off the hook if it's run below the standard of the rest of their business.
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Tim Cook Discusses Apple's New Do-It-Yourself Repair Program and More
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Apple realized they were losing revenue to mom & pop phone fixit stores. Plain and simple. Don't be fooled to think they give a rip about what the customer wants. They are doing this for money.
I wonder how Samsung is going to retaliate. I bet it’ll be comical. 😂 more so that they have one of the worst after sales support system worldwide.
This seems like the most reasonable business logic with the added benefit of allowing Apple to assert control the terms of their version of repairs.
I mean duh. It’s the easiest decision ever. Also they can charge a higher profit margin on the parts than they’d cost if put into a brand new iPhone built from scratch by Apple. Either way it’s still better for the consumer to not have them buying a brand new phone When they can change the part.
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Wow what area do you live in that makes you think like that? Not saying it doesn't happen but yikes...
I just imagine how these lazy workers, just like in this video, will dance and applaud when I repair my iPhone myself.
I think the praise currently being heaped on Apple for allowing thewir devices to be repaired needs a pause until we find out the prices of those spare parts.
does gouge and falsely quotes repairs that can be performed in minutes.
the classic example is a NYC repair shop fixing a problem that th apple store deemed unrepairable.
the sales people at apple stores are crooks at times, giving bad advice and insisting on apple care.
they are the 2000's bast buys now.
Very good that apple now allows customers to do repair by themselves. Apple will definitely be promoting it much more in the coming days.
Let’s be honest, back in the olden days nobody asked “Why is it always Steve, where are the other guys?”
I find the rapid shifting between these at the recorded events disturbing, especially when their messages are so plainly rehearsed and repetitive. Though I do love Johny Srouji because I get the sense of a man that is the brain behind the design and philosophy.
”We realized that there were some people that wanted to this and that are trained to do this.”
Hehehe: ”oh we realised that some companies are actually capable and trained to have a billing and payment system for the things they sell” hehhe. There are many self evident things Tim will be forced to realize in the next 4 years or so. More than he wanted. This is just one of them But he is definitely prepared for it … as he was prepared for this one.
“They're the Popular Mechanics crowd if you will, which I love and have been focused on my entire life”
I guess not focused enough no?
The gaslighting master.
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Tim Cook is more of the face of the company. Like how Steve Jobs was really "out there", even though there were definitely many folks behind the scenes making things work.
They should be insisting on apple care. It's a much better choice than getting repairs. A lot of people I see walking around with broken screens are regular drinkers who get drunk on Friday and drop their phones like idiots. They waste money on getting drunk and repairs. Those type of people seem to be common and they should consider Apple Care if they don't want to change their habits.
insist is good as in advise once or twice.
badgering is not, like my 2017 experience with buying an iPad
that salesperson would not stop over getting cares.
i would hav lost all that glorious green cash if i bent the knee.
I have never seen an Apple employee badgering out of dozens of purchases and hundreds of visits. They are all trained along the same customer friendly guidelines.