Tim Cook Discusses Apple's New Do-It-Yourself Repair Program and More

[MBAir2010]

I have never seen an Apple employee badgering out of dozens of purchases and hundreds of visits. They are all trained along the same customer friendly guidelines.

we have never been to NYC, Paramus, NJ or Madison Wi then.

 

[metapunk2077fail]

we have never been to NYC, Paramus, NJ or Madison Wi then.

I have been to NYC but not the others.

 

[4nNtt]

What makes an apple tech special other than having access to the parts?

Special tools for the repair and experience. Apple will apparently make the tools available and maybe we will see third party cheaper knockoffs of some tools, but many of them are expensive. It is sort of like certain car repairs that require buying a special Snap-On tool to perform.