Maps works GREAT for me, I use it all the time nowadays. If you have problems with it, that's your issue but by any reasonable metric, it's far and above what it started off as.
I don't have a lot of problems with Siri. I use it for what I know works well with it, on a regular basis, and hence don't have many complaints. I also know this technology is in its infancy across the board, and there's a lot of room for growth. I expect that Apple is fully aware of deficiencies in this space and are actively working on it.
I don't have any good reason to complain about things that happened 6 years ago. YMMV.
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It means they're selling a metric crapton of iPhones, iPads, Watches, Macs, so forth. You think those kinds of sales would happen if they were largely NOT perceived as "cool"? What kind of metric do you look at outside of the cast of whiners in these forums?