Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Stores can be busy at points? :rolleyes: There's a greeter at the door anyways so you should get service within a short amount of time.

I know where the greater is. In the group of teenage girls checking their facebook status on the airs.
 
Have you ever considered why they push them to Android phones? What makes you think the sales rep are obligated to push a stale design? Because it's Apple? Not everyone froths at the mouth over the iPhone like so many people here.

commission would be my guess.
 
Have you ever considered why they push them to Android phones? What makes you think the sales rep are obligated to push a stale design? Because it's Apple? Not everyone froths at the mouth over the iPhone like so many people here.

Because those devices have higher profit margins? Just a guess.
 
When did I talk about buying a phone? I'm talking about the broken Apple store purchasing model. Just like any store, there should be a fast track, i.e. a cash register, for those who know what they want. If it takes me 15 minutes to get through a big line, thats fine! But when I am have to sit around the store waiting for someone to notice me, that is very annoying.

For the record, whenever I go to an ATT store to buy a phone, it takes less a minute to talk to someone.

idk what you're talking about. Corner an Apple salesman instead of just standing around, tell them you want this. They'll bring you the product, you pay for it, done. like everything else in life, no one's gonna read your mind and go out of their way but in my experience the salesmen always ask if they can help you unless it's really, really busy in which case you really can't fault them. Also, since when is an att store as busy as an Apple store? Obviously it would be much faster there.
 
simple, Verizon and AT&T salesdrones get commission for pushing crapDroids
Apple stores do not get commission, nor do VRZ ATT get a kickback for selling an iPhone. It's a slippery slope. If Apple gives kickbacks to Carrier stores its own retail employees would revolt!

Apple stores are a mess with broken iPhone customers, mixed in with tire kickers, and people actually trying to buy something. I'd rather hang out at the DMV than spend time at an Apple store. Although I dont blame the employees, the stupidity level of my fellow customers and the store managers is frighteningly high and frankly absurd.
 
The sales reps have always pushed people away from iPhones.

I've got friends and family who are sales reps for Verizon, and I can tell you unequivocally that, while in some instances that might be true (taking personal bias into account), mostly it's just factually inaccurate.

The corporate Verizon stores have a model they work off of that ensures, be it a free crap phone or a premier phone, they still make a set amount of money. It makes no sense for the corporate stores to demand that reps sell a specific phone over another.

That's where personal bias comes in a little, though. A sales rep might, in the past, have seen an iPhone 4S and said "It's a great phone, but it's not an LTE phone so it's a little outdated tech wise. Plus there are other phones with better battery life, bigger screens, etc."

What you're saying is true to an extent, but it's not even half the story.
 
And you spend 15 minutes getting to the second place with no guarantee of better service— all the while behaving like an entitled tool. What's wrong with just being cool about it?

Cause I'm not a cow that HAS to give my money to a retail entity just cause. I'll give my money to the store that can earn it.
Why reward for mediocrity?
 
I just don't like the crowded Apple store anymore. It lost it's appeal if you just want to buy something fast and get out. I use to enjoy waiting in line at the Apple store and now that feeling is gone. Remember the long lines to get Panther or Tiger back in the day.
 
Have you ever considered why they push them to Android phones? What makes you think the sales rep are obligated to push a stale design? Because it's Apple? Not everyone froths at the mouth over the iPhone like so many people here.

Hey, I know why they often push Android phones. Rep's and the Company, Best Buy or whatever earn higher margins than on Apple devices.

HO's at times also instruct stores to push a certain phone. Most times that phone is running Android OS, before that Bell for example was giving Rep's instruction and higher commission or bonus points for selling the most Blackberry Curves etc.

Apple products don't get that attention from Big Box stores, Carrier stores or kiosks... just the way it is.

Often the Rep's in these places are the geeky type, preferring the customization of Android and freaked out about Apple's walled garden and go on and on about it, selfish to their thoughts and perhaps not best for a particular or average consumer ...
 
What is the benefit from buying iphone in Apple store? Does they give even a candy? Nothing. Then, why should I buy it there? :p

Used to be because you have excellent shopping experience at an Apple Store compared to carrier specific stores or abysmal places like Best Buy...

Apple Store still is my go-to place, but something has changed and it doesn't feel joyful as it used to be some time ago.
 
simple, Verizon and AT&T salesdrones get commission for pushing crapDroids
Apple stores do not get commission, nor do VRZ ATT get a kickback for selling an iPhone. It's a slippery slope. If Apple gives kickbacks to Carrier stores its own retail employees would revolt!

Apple stores are a mess with broken iPhone customers, mixed in with tire kickers, and people actually trying to buy something. I'd rather hang out at the DMV than spend time at an Apple store. Although I dont blame the employees, the stupidity level of my fellow customers and the store managers is frighteningly high and frankly absurd.

Bought my macbook pro at the 5th ave Apple store in ny, in the middle of the day. Just imagine how busy it is. The best thing to do is if you absolutely know what you want corner one of the blue shirts and tell them you want this and you're in a hurry. On the plus side, you can always occupy yourself with one of their machines if its too busy.
 
I got my last iPhone at Best Buy because they took $50 off the price--and the Apple store wouldn't match it. That's enough for a nice dinner out. I'd rather go to an Apple store, but unless they price match why would I spend more just to see fancy architecture?
 
Idk about at&t, but many people have experiences where the verizon reps will literally sell them anything but iphones, and verizon's problem with too many unsold iphones certainly is a logical result of this paradigm.

I have had the same treatment at AT&T stores... Looking for iPhone upgrade pricing, with an iPhone in my hand. Even after explaining my iPhone has 100 mostly PAID apps they don't get that I'm not ready to jump on a different train right now.

I can understand Apple devices are BORING for phone companies... All you ever buy is the "one size fits all" iPhone plan or three and you pay them for 2-3 years... There's little those stores do that gets extra money from you.
 
.....In the U.S., Apple has roughly 250 retail stores, compared to more than 10,000 third-party retail outlets that sell the iPhone. In addition to that, Apple's retail stores are extremely busy and it remains to be seen if the company can dramatically ramp up its iPhone sales without hiring more staff or opening more locations.....

Article Link: Tim Cook's Plan to Sell More iPhones in Apple Stores Could Be Tough Task

I have a specific idea to address the capacity issue and do not have the ear of Apple.

As you are probably aware, they have a very specific policy re dealing with suggestions from the public, and may have actually considered your idea. https://ssl.apple.com/legal/intellectual-property/policies/ideas.html

I also have an idea for consideration. Open hundreds of small, iPhone-specific kiosks, especially in urban centers where there is no APPLE store nearby, in addition perhaps to having iPhone-specific kiosks inside each APPLE store out there, especially those new 8-10,000 sqft megastores. I don't know if this is financially feasible, or makes sense from a cost/benefit ratio perspective, but I believe it is an idea, that deserves looking into.
 
Cause I'm not a cow that HAS to give my money to a retail entity just cause. I'll give my money to the store that can earn it.
Why reward for mediocrity?

Hey that's your prerogative, but not every store can meet everyone's unrealistic expectations. :rolleyes:

----------

I got my last iPhone at Best Buy because they took $50 off the price--and the Apple store wouldn't match it. That's enough for a nice dinner out. I'd rather go to an Apple store, but unless they price match why would I spend more just to see fancy architecture?

A nice dinner out? Moreover your location is in manhattan. Do tell, no seriously where is this place?
 
Shopping in apple stores has become a hassle. Too many frantic customers packed into a small space. I only go into a store if I happen to be off work and right when they open up. Any other time it's a complete zoo. I can see why carriers are more popular, they have choices and can help you with your personal needs. As much as Apple thinks people NEED an iPhone that's really not the case anymore with all the competition. Unless Apple can offer a better experience it's not going to drive sales their way.
 
Tim Cook is reportedly trying to sell more iPhones through Apple Stores

I'd argue why the need for this goal before even talking about how to do it.

Why? Sure there are more competitions in the market, but I thought Apple never wanted to get *everyone* to buy their products, but only those who *get* Apple's thinkings and principles.

If someone brings up that it was Jobs who was like that, not Apple, I'd argue it's Cook who's not like that, not the other way around.

I'm worried.
 
Hey that's your prerogative, but not every store can meet everyone's unrealistic expectations. :rolleyes:


Nice burn!

I'm glad you don't mind paying for service that can't be rendered.
Isn't that the whole point of buying/owning an Apple device? The experience?
I would imagine that would also apply to the buying experience as well?
Maybe Apples problem is they don't staff enough employee's.
Maybe they need to open Apple Retail and Apple Service? You gotta keep them separated!
 
I suppose a lot of people are put off by the pictures in the news of long queues outside their stores when a new iPhone has been released. And that I can understand, in most countries where the iPhone is sold queuing is not necessary unless in emergencies. And personally I would find it degrading to stand and wait outside a shop to hand over my money, just to be part of the hype they create. There is very little or no dignity in doing that.
And it also will not help Apple to get rid of the arrogant image that Steve Jobs created.
I think the main problem is and will be, that there just aren't enough Apple stores to achieve more sales. And for all the Apple certified reseller's sake I hope it stays this way.
 
I walk out of stores if I don't get service in the first 5 minutes.
You might think it's unreasonable, but there are plenty of other stores willing to take my money.

How long does it take to get to your next destination to make the purchase?? Then when you have to wait another 6 mins you head out again?? May take you weeks to procure the device, as opposed to 45 mins. Wowwy!!!
 
First you say there was no activation service included, but later in your text you say it had been activated in the store for you....
Anyway, my experience was very different. Buying an iPhone in an Apple store took about five minutes including paying with gift card and the rest with debit card.

I am Canadian, I was buying it in the US, they didn't activate it on a plan with a carrier it was just activated on Apples system to make sure it was unlocked supposedly
 
Easy - Offer an iPhone that the carriers don't want to sell, like one that's unsubsidized for just $200. And only sell it at the Apple store.

If only there was a rumor like that...

;)
 
Have you ever considered why they push them to Android phones? What makes you think the sales rep are obligated to push a stale design? Because it's Apple? Not everyone froths at the mouth over the iPhone like so many people here.

I've already barked up this tree the last thread this came up in. It's a fruitless battle. Save your keystrokes. :(
 
Nice burn!

I'm glad you don't mind paying for service that can't be rendered.
Isn't that the whole point of buying/owning an Apple device? The experience?
I would imagine that would also apply to the buying experience as well?
Maybe Apples problem is they don't staff enough employee's.
Maybe they need to open Apple Retail and Apple Service? You gotta keep them separated!

There's an iPhone/Apple store experience?

They hand you a white box you hand them plastic.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.