why does it matter if you got the latest batch if yours has no issues?
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To Caudabe or not to Caudabe!
- Thread starter jack_1992
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Really hoping Caudabe aren't about to let everyone down again, noticed the shipping spreadsheet has changed for the 'open' sheaths - it was saying they were all going to ship the week of 11/24 (including all the backlog of orders), now it's saying the backlog will be cleared by the week of 12/1. I know it's only another week but the phone has been out for two months now(!).
Words cannot express how much I dislike this company, it's just awkward because their products are still the best IMO.
Words cannot express how much I dislike this company, it's just awkward because their products are still the best IMO.
They are very slightly off center, it's barely noticeable. However I also noticed the buttons do have a very *slight* rattle if I shake my phone. Both issues aren't noticeable in everyday use, so I'll live with them.
I got one of the first 17 Pro Sheaths. Buttons rattled bad. Contacted them and they said they were aware and making a better batch of buttons for the case. Got the new buttons the other day. They still rattle pretty much the same. Camera cutouts are close, but slightly off.
I contacted them again with video and they asked for another with the phone in the case. Ok I get it. But it’s the same. Send that along next. I’ve always liked Caudabe, but this year I think I’m just gonna stick with the Tech Woven from Apple.
I contacted them again with video and they asked for another with the phone in the case. Ok I get it. But it’s the same. Send that along next. I’ve always liked Caudabe, but this year I think I’m just gonna stick with the Tech Woven from Apple.
Damn that sucks. My 17 Pro Max replacement buttons came and I don’t hear any rattle during normal usage. The rattle is essentially nonexistent now: My Review
The wait continues
Last night's email.Hey there,
Quick update! Your Open cutout version of Sheath is rolling off the manufacturing line now and we're looking forward to shipping your order soon. We expect to begin shipping starting later next week, with all preorders fulfilled in early December.
For those who ordered two or more items, if you'd like us to split your order so that what's in stock now gets shipped first while you're waiting, please reply directly to this email. If you'd like to cancel or change your order, that's no problem either. Reply directly to this email and we'll take care of that.
If you don't want to make any changes at all or if you've already updated your order based on a previous message, feel free to disregard this update. No further action is needed!
Thanks for your patience. Let us know if you have any questions!
Team Caudabe
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I just got my replacement buttons today.
The case is now silent with the phone in it. When I give it a shake all I can hear is the camera. The new buttons are still just as clicky and responsive.
The case is now silent with the phone in it. When I give it a shake all I can hear is the camera. The new buttons are still just as clicky and responsive.
The wait continues
Hey there,
Quick update! Your Open cutout version of Sheath is rolling off the manufacturing line now and we're looking forward to shipping your order soon. We expect to begin shipping starting later next week, with all preorders fulfilled in early December.
And we know what Caudabe's definition of "early December" means (anything up to the 15th).
Considering the original shipping date for the open cutout versions was given as "mid-October", they really have let a lot of people down.
No excuses for QC when it comes to these either - they've had plenty of time to resolve the button rattling, the off-centre cutouts and visible seams considering they're supposedly coming off the production line this week.
I pulled the trigger on Paragon Moonstone open camera area cut out for my 17 pro. According to the website:
Orders placed today are expected to ship by late November
My order should ship out by end of next week. I can’t wait. I heard good things about this case.
Orders placed today are expected to ship by late November
My order should ship out by end of next week. I can’t wait. I heard good things about this case.
Yes most likely. The 2.5 buttons are the correct ones for the Sheath. The new buttons are tight, no rattles. Reach out to support, I’m sure they’ll make it right!
These cases are nice! Sure, it takes some time for them to ship them out, but these are the best protective cases on the market, IMHO.
Anyone had notification of their 'open' sheaths shipping today/yesterday? Was supposed to be week of the 24th.
Oof...
Caudabe just updated their website. If you order an 'open' Sheath today it won't ship until early-January (i.e. as late as 15th January) now.
Caudabe just updated their website. If you order an 'open' Sheath today it won't ship until early-January (i.e. as late as 15th January) now.
I ordered open Paragon Moonstone for 17 pro. It was supposed to ship late November (this week). Now updated to early December. Yikes! I messaged them on Instagram. Their reply last night:
We sincerely apologize for the delay in shipping your order. Our latest shipment has experienced delays in customs clearance, due in part to the recent government shutdown. U.S. Customs has unfortunately been a bit inconsistent in their processing speed recently.
That said, we do anticipate that inventory will arrive at our Cincinnati warehouse within the next 3-5 days, and we'll ship your order ASAP once it arrives.
Thank you for your patience and understanding!
Man, we can’t catch a break 😔
We sincerely apologize for the delay in shipping your order. Our latest shipment has experienced delays in customs clearance, due in part to the recent government shutdown. U.S. Customs has unfortunately been a bit inconsistent in their processing speed recently.
That said, we do anticipate that inventory will arrive at our Cincinnati warehouse within the next 3-5 days, and we'll ship your order ASAP once it arrives.
Thank you for your patience and understanding!
Man, we can’t catch a break 😔
Yep. They sent me 2.5 buttons and I just got them today. These buttons are snug and don’t rattle. Even with the phone out of the case.
They may be slow as snails at time, but they’ll always make it right with their customers.